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Massive elec bill - will I still owe it all?
Hi all, Back in February 2010 I was paying my electricity bill with British Gas by direct debit. Then they cancelled my direct debit. I rang them up to query this, and they said it was because I was on a pre-pay meter. I told them that this was not the case, we still had our standard meter. They said they could see I'd…
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n-power reading the wrong meter
I sue n-power for my gas and electric, both meters are outside. There are 2 gas meters, one for my neighbors upstairs and one for my ground floor flat. For 3 years now n-power have been reading the wrong meter and no matter what I say or do they simply won't correct the problem. I am being overcharged by quite a…
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Scottish Power - switching hassle, overcharging & incompetence
mpossible to tell if I have saved cash on switching, as I also moved into a larger flat, but all I have had is writing emails, phoning and analysing both parties errors, for over 6 months. I switched from British Gas to Scottish Power, October 12. B.G didnt accept my closing readings (i only found this out last week), S.P…
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Scottish Power broke my heating
Hi everyone about a year and a half ago I had fault on my mechanical timer. the fault was a broken switch and not a major issue. the home comforts team sent out an engineer who replaced the time with a digital timer. This digital timer has never worked since. i have reported it numerous times and more than a dozen…
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nPower standing charge.
Hello, I have an empty property that was being refurbished. I have had to moth ball the house till I can save up to finish the jobs. The house is empty, gas and electricity turned off. Since May nPower have started charging a standing charge for both gas and electricity. Does anyone know the best supplier who doesn't…
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I cannot believe mis-selling is still going on
Hi everyone first post so be gentle please. I am getting regular calls from British gas claiming to save me money on my energy supply. When I explain I am on the best tarrif thanks to the new app this site uses ie npower energy online 2014. They go on about a energy monitor and how I can be saving loads against my current…
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Appalling Customer Service from First Utility
In December of 2012 I returned from holiday to find that my gas meter had gone wrong - it was counting up units even with the gas disconnected. I reported this to First Utility who said that someone would call and check the meter. No-one arrived! In January, I received a bill for £750 for 1 month's gas (for the month that…
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Electricity being re-billed at a high estimated usage - can they do this?
Hi there, We are having trouble with our energy supplier (who I won't name) and I am in need of some advice on where we stand. I discovered towards the end of last year that our electricity meter readings had not advanced since the previous reading. I called our supplier and in November they fitted a new meter. All fine so…
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I think I should be switching now? CHEAP ENERGY CLUB
Hi Everyone, I am presently with Scottish Power - Capped Energy June 2013 NSC online. This runs out in June 2013. As you can see I have been slow at doing something about this. I always come to Money Saving Expert to sort out my gas and electricity, so I was very pleased to see the 'Cheap Energy Club'. I have filled in all…
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Scottish Power - Over charged
I have recently been overcharged for my gas and electricity use. Despite submitting the accurate readings they charged me based on estimate readings which are far from accurate therefore the payments were higher than they should have been. Im hoping for some help in this area as im told getting a refund from Scottish Power…
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sunny bank holiday? Huh I just had to put the heating on
Where is this sunny bank holiday? I've had to put the heating on, the temperature is the lounge was 15 deg C and my wife was moaning about the cold and I had just turned the pilot light off yesterday.
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First Utility want £280 a month more!!!!
Please help, Have just found an email from First Utility, Gas and Electricity supplier, saying I haven't been paying enough monthly, (I was paying £100 a month) and tomorrow they will be taking £380, an extra £280 a month for the next three months until I am up to date with my payments, I have phoned in my readings every…
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Understanding my cheap energy club search
Hi, I've just fed our KW usage into the cheap energy club to see if i can find savings, and the costs of the new deals come out £4000 more than i'm already paying. Currently gas: 9400kw/h Currently elec: 2870kw/h We only pay £1k a year. So i put the "less accurate" costs method in and the comparison chart is crap. I cant…
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Low User New Deal?
I have been looking for a new deal, i am a low user on both gas and electricity, i have been looking on all of the comparison sites but all seem to be dearer than the deal i'm on, other than Ebico and Utility Warehouse and both of these have no standing charge at the minute? Is there anywhere else i could find a better…
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Could I Change the meter
Moved into a rented bungalow with an economy 7 meter but we have no real need for cheaper rates at night, could we get it changed With scottish power but not had chance to ask them yet, thought you guys might know :)
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Solar Energy Anyone?
Hi, Has anyone had a Dalkin Solar Thermal System installed? We've got a 30+ year old boiler for our water / heating, and are thinking we should change to a combo boiler. However, we have VERY LOW water pressure (always have had) and I believe this means we'll never be able to run 2 showers at once, and that the low…
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EON..... not used for billing
Have been sent a letter etc from EON to my son, that purports to justify the increase in payments for gas required from him. There are 11 readings covering May 2011 to May 2013, one in June 2012 being an estimate that three days later was replaced by a customer reading. Now what is odd to my mind is that, whilst using an…
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Building debt-is my boiler to blame?
Not sure if anyone can advise me but I'm quite concerned with my gas and electricity account and am wondering if the issue is my boiler or whether I'm geuinely not paying enough. My last bill was £1300 however the bill which came today stands at almost £2k despite the fact I've been paying between £200-£300 a month on the…
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STB company has been mis-billing me for the past 8 months
Hello, I'm with an agent called STB who are based in Sheffield and they said have been mis-billing me for the past 8 months and as I am moving and asked for the closure of the account, they said I owe them over £1,000. According to them they have been billing me based on an 'estimate' of what I would use - no idea how they…
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Massive Eon DD Hike + Energy Club Results Wrong
I'd love some advice please. I joined the Energy Club a while ago, input my figure for electricity and gas usage in 2012 [whole year], adding an extra 5% for electricity and 30% for gas to allow for the awful weather in the first 4 months of 2103, and the answer was that I could save £34/year by switching. So why bother,…
