Scottish Power - switching hassle, overcharging & incompetence

Woogiebrush

mpossible to tell if I have saved cash on switching, as I also moved into a larger flat, but all I have had is writing emails, phoning and analysing both parties errors, for over 6 months.

I switched from British Gas to Scottish Power, October 12.

B.G didnt accept my closing readings (i only found this out last week), S.P admitted error in that their system didn't record my opening readings (?!?), so I had a period of estimated readings, both closing and opening.
S.P have had to make 5 or so manual adjustments (based on phone calls and email queries)

I had a unexpected £100 final electric bill from B.G recently, based on their own estimated usage (which was 4,000 kw out!)
I think its resolved, in that S.P said they'd send new closing readings to B.G.
I then had email confirmation from S.P of closing readings, which differed from when I spoke to them on the phone!?

I now cant log in to my B.G account, so I am assuming they've closed it, without acknowledging their errors, or potentially that I might be in credit with them.

SP said they'd put in writing what the last steps were (regarding sending accurate readings to B.G) but to date I have had nothing.

I have no idea if my monthly DD amount is correct (it seems high), as there's been so many adjustments to my account.
I plan to do manual readings each month and ask for any credit back soon.

It may've saved me a small amount in the long, long term. But I regret following advice (on here) to switch to beat price hikes etc. due to the headaches.

Scottish_Power

Hi Woogiebrush

Please can you e-mail details to us at social@scottishpower.com and we will help you?

Thanks

David