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When can I switch suppliers?
Hi I'm on a fixed contract with nPower, due to expire in early February 2013, when I will be moved to their more expensive standard tariff. I'm obviously keen to switch asap - but wonder how long it all takes. If I try and switch now with 5 weeks until the fixed tariff expires will the process start and I'll be charged the…
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nPower complain (official). What body to send it to?
Hi, I would be very grateful if someone on here could let me know the overseeing body that I could complain to with regard to nPower. I have had the same problem with them as have others – no contract, no satisfactory resolution with nPower despite wasting at least a day communicating them. I am attempting to switch back…
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High earth loop reading - my problem or EDF's?
Hi I recently had my house rewired as the old setup was extremely dated. Once the electrician I used was finished, I started to get some quotes for new central heating system. When Scottish Gas came to quote, they did an impedance test and they said the the reading was too high and they would not be able to do any work in…
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How can this much gas and electric be used?
Like an earlier post I have just received a combined first month bill for almost £250. Living in a 3 bedroom semi where one room is really a box room how can this happen. The meters say 8 units of gas and 16 of electricity are being used. The price is seemingly over twice of everyone in the 1930s suburban street. Help
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Weather Compensator on heating leave it on 24/7??
Hello there :j Im new to this to please be gentle :A I have a vissman (think its spelt) boiler and have a weather compensator fitted. I have a 1988 4 bedroom detatched home. At present I pay £60 Gas a month. I got my bill yesterday and owe £60 (so Ive now upped my monthly payments to £70 a month). I have been advised to…
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The game has changed - Again !
As regulars will know, from April 2013 Consumer Focus were to relinquish responsibility for Utility customer complaints, and baton was to be passed to the Citizens Advice Bureau. Yesterday I happened to check the Consumer Focus web-site and found that the change had already taken place with a small notice that re-directed…
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What am I missing?
My current discount tariff comes to an end in January so looking round for the best switch. I am pretty sure I have narrowed down my next supplier to either the Cooperative Energy Or Sainsbury Energy ... I have seen that the Sainsbury energy have a winter savings offer where you get £65 credit and 10,000 Nectar points…
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Advice on the cheapest gas / electric tariff
I've just received a letter from Eon saying my EnergyOnline plan is being changed. I was expecting the increase, what I wasn't expecting is that they are changing from a flat unit rate to a standing charge and a lower unit rate. This now appears to apply to all their plans. The reason this may cause me issues is that from…
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Homecare 100 boiler cover
Both myself and my mum have boiler cover with british gas. I took out my cover in Dec 2011 (boiler was serviced), and mum took hers out in Jan 2012 (boiler was serviced). We both were paying £13.00 per month for this cover. A letter came notifying me that my agreement renews on 5th Dec, and my annual service is due March…
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Collective energy switching scheme
Hi guys, I wanted to spread the word about this collective switching scheme run in conjuntion with my local authority, my friend got me on to it: Just search for Peterborough Collective switching scheme, Ready to Switch The idea being, the more people that sign up the better bargaining tool we have with the energy…
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Green Deal - Solid Wall insulation
Hi all i was just wondering if anyone can answer a question i have about the new green deal scheme please I am in receipt of child tax credit under for earnings under £16000 a year which qualified me to have free loft and cavity wall insulation but my walls are made of solid sandstone and have no cavity. I have been told…
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The tale of the Eon key meter
Hi all, I'm moving somewhere that has an eon key meter. It's a one bedroom, third floor flat flat (no double glazing). I've heard horrible testimonials regarding key metered electricity and I'd very much like to have it billed instead. My two questions are as follows: 1. How easy is it to change to billed electricity (out…
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Sorting gas & elec for the first time...
Despite having moved properties a few times, this is the first time I will personally be organising gas and elec. I have a 2 bed end of terrace victorian house. Currently there is no central heating (but a gas meter is installed as there is a gas fire) but I will be having this put in shortly. I will be the sole occupier…
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Boiler repair ripoffs
British Gas has a nice advert about looking after us and a £79 offer which sounds just wonderful - not! That's for half an hour - anything more than that and the price might shoot up to £250 for whatever. Or I can take out a £20 a month policy and get the whatever job done for £100 or so (she's got me trapped you see - too…
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EON -Complaint been open 180 days and still not dealt with!
I am just about at the end of my tether with this one. In a way I feel that I am being victimised due to owing them money. Roll back just over 2 years I split with my husband who had always been in control of the finances and the bills. He just upped and went one morning without telling me leaving all kinds of chaos behind…
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MSE News: Households who fixed energy are the winners
"Households that switched to a cheap, fixed energy tariff before price hikes will have saved serious cash..." Read the full story: Households who fixed energy are the winners
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No bill for 9 months
Afternoon -I am hoping someone can help me. I haven't had a utilities bill from EDF for 9 months. I rang them x2 and they said they'd sort it out but still nothing. I don't like having money in my none interest bearing account the DD comes from also it's my "left to spend money" so it's hard budgeting when I don't know…
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New to Gas and Elec!
I've just moved into a one bed flat, It's insulated to a good stanadard. (had a man come round and check all this, this morning) At the moment I have Gas for heating and cooker on a direct debit bill (yet to contact a supplier and set this up) Elec is on a pre pay meter, I've taken a dislike to it all ready! I've been in…
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Should I get a new boiler?
Hi all I've got a dilema: When I moved into my house 19 years ago the boiler had just been replaced. I've had no trouble with it at all but know systems have changed a lot in that time. I haven't got any breakdown cover or anything and haven't had it serviced for a few years. Would I be better off to spend £2200 to get a…
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BG Homecare - new customers
I am a BG Homecare customer and as such cannot benefit from the reduced cost for new customers. If my wife applies in her name is she regarded as a new customer or is it driven by addresss. I have looked at changing providers but they all want monthly DD payments when I want to pay annually. Your assistance is much…
