No bill for 9 months

bloolagoon

Afternoon -I am hoping someone can help me. I haven't had a utilities bill from EDF for 9 months. I rang them x2 and they said they'd sort it out but still nothing. I don't like having money in my none interest bearing account the DD comes from also it's my "left to spend money" so it's hard budgeting when I don't know when or the value of the payment.

Any advice on how to make them bill me? The situation appears to have occurred because just before quarterly bill we moved to another tariff.

McKneff

Send them a cheque or a payment 'on account' tell them to credit your account with it.

It's then out of your account and out of your hair.

And then just hassle them on a weekly basis.

Meadows

How often do you contact them, when was the last time you contacted them, have you actually tried putting it in writing to Head Office rather than a phone call or email?

If you have an account number then make your own payment to the account for a similar amount you would have been paying each month and then if a higher bill eventually arrives you will have paid a good amount towards it (even if you make a payment via an operator and your debit card over the phone some payment is better than none).

WestonDave

Set yourself up on their online service "My Account" - input meter readings as at todays date and within a couple of days their system will automatically generate a bill.

dogshome

Hmmm - For EDF this is not an unusual occurance
.
There is an Industry agreement that prevents a supplier back-billing supplies beyond a 12 month period, if they have not sent a bill for 12 months or longer
For this to be operative, the customer must show that they contacted the supplier to ask for bills.

YOU HAVE A CHOICE:
1) Contact EDF pointing out that you haven't had bill and and the12 month deadline is looming
2) Providing you have records of the dates you contacted them requesting a bill, you can keep quiete and hope they let the situation run on for more than 12 months.

bloolagoon

Thank you all the idea of a reading sound like an excellent plan. I sent a letter and because the account is apparently in my husbands name only the ignored it, when I initially phoned to discuss the issue they could no do so as not in my name. He then sent an email adding me to the account. I have then only had 2 verbal conversations as I prefer to talk than write, but again a letter is a good idea too.

Thank you all for your suggestions

Dogs home as tempting as that maybe I used their services and would rather pay my debts.

timbo58

I Have to agree with McNeff here, send them a cheque on account and demand they get their finger out.

IME EDF are the worst company I have ever dealt with (and I've had a few real humdingers: Halifax come 2nd!) they only ever answer the phone if you're a new prospective customer within a reasonable/bearable amount of time.

I spent 5 hours (mostly on hold) and dozens of calls and emails to them to get my meters changed (as promised when creating my accounts) and to try and get a bill after a year of waiting.

I gave them a further 3 months to get both meters changed (they did one: not after 3 weeks as promised but after 4 months) and to send me a bill and gave up on them.

Useless bunch of clowns took the hint when I changed providers and sent me a whacking great bill: I was inclined to pay it bit by bit and let them chase me on it just to be a pain in the !!!!! but realised this could possibly affect my credit rating if they didn't sort out a payments plan properly (which was likely given their previous form).

I didn't realise they had to waive the bill after 12 months -they had me going for longer than that! Never mind I'm just glad to see the back of them.

I only changed to them as they were going to change the meters for free: in hindsight it's better to pay up and stay away from EDF!

bloolagoon

timbo58 wrote: »

I Have to agree with McNeff here, send them a cheque on account and demand they get their finger out.

IME EDF are the worst company I have ever dealt with (and I've had a few real humdingers: Halifax come 2nd!) they only ever answer the phone if you're a new prospective customer within a reasonable/bearable amount of time.

I spent 5 hours (mostly on hold) and dozens of calls and emails to them to get my meters changed (as promised when creating my accounts) and to try and get a bill after a year of waiting.

I gave them a further 3 months to get both meters changed (they did one: not after 3 weeks as promised but after 4 months) and to send me a bill and gave up on them.

Useless bunch of clowns took the hint when I changed providers and sent me a whacking great bill: I was inclined to pay it bit by bit and let them chase me on it just to be a pain in the !!!!! but realised this could possibly affect my credit rating if they didn't sort out a payments plan properly (which was likely given their previous form).

I didn't realise they had to waive the bill after 12 months -they had me going for longer than that! Never mind I'm just glad to see the back of them.

I only changed to them as they were going to change the meters for free: in hindsight it's better to pay up and stay away from EDF!

I will try the meter read and if not send a cheque

molerat

According to my on line account they only bill once a year unless I put in reads and generate a bill.

timbo58

molerat wrote: »

According to my on line account they only bill once a year unless I put in reads and generate a bill.

Oh believe you me: I gave them everything-online meter reads, meter reads by post, phone calls and dozens of emails, they are very clearly useless.

Wywth

This should help anyone having issues with EDF

http://www.edfenergy.com/products-services/for-your-home/customer-services/making-a-complaint.shtml