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Erroneous transfer, large bill, payment plan - HELP!
Hello, can anybody help me with this: I was an E.On customer and then in Oct 2009 I was erroneously transferred to EDF. It took me the best part of a year to get switched back as I had been lost in the system. I didn't receive any electricity bills from that time until I was finally switched back in Jun 2010. The first…
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Help with energy monitor
Have just received my free British Gas energy monitor & have set it up over the weekend. I have been 'testing' the readings by switching various appliances on/off. The one thing I don't understand is, when I switched on the oven, the reading went from around 500w to 3KW, but, after around 10 minutes when I checked again,…
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What to do What to do What to do!
We are moving into our first flat in two weeks time. We have got most things sorted out but the issue of Water/elec/Gas is still baffling us as the current tennant didnt really enlighten us on what he was paying. We are moving to a 2 bedroom flat (one of the bedrooms will hardly be used so wont be lit, heated very much).…
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Have i switched or not???
I become an E.on Gas & Electricity customer on the 1st September, got letter from them to confirm i had switched etc, so i cancelled my Direct debit with my old electricity supplier Npower on the 2nd Sep, from my online banking account, (im aware that this cancels automatically) but i just wanted to make sure. I recieved a…
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Confused and Cross with Scottish Power!
Hi All, As a total newbie to the world of utilities I am hoping that someone can shed some light and let me know if this is normal, sorry if it is a bit of a long post! Me and OH moved into our flat on 26th August previous owner had been repossessed and as such had big debts with the utility companies and all utilities…
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Want to work out average bills for new flat
Just trying to work out a budget for my bills, I was just wondering if people in a similar situation could help me work out some costs for water/elec/gas etc... so i can work out a more accurate budget. Currently living with one other person. We both have a shower at least once and sometimes three times a day. Average…
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Are we a nation of meter readers?
Have a look at the correspondence below (read from the bottom up (green first, then pink)); I don't mind reading my own meter but my questions were not answered and I do feel that the utilities companies are trying to force us consumers into doing the work of their own employees in order to drive down their own costs,…
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How do companies calculate direct debit when switching?
The question is in the title I suppose! I'm considering switching to save over a hundred pounds but what I don't want is to end up with a bigger direct debit than I already have. So do energy companies get your usage figures from your previous utility company in order to work out your D.D or do they use some other…
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Confused by new Direct Debit amount
Since NPower's call centre is closed I thought I might ask if anyone can help explain my new Direct Debit amount? The D.D has been altered to £70 a month (a small decrease from last year) but at the end of the bill it says this: "Based on the information we have, we estimate you will spend £692.29 (including VAT at 5%) on…
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No heating at home
Hi All, Hope someone can help on the 7th of August i had smelt gas and called the engineers out to take a look, when they come out they have disconnected the gas and have condemed the boiler as of now i have no heating and hot water. I have asked my landlord to get something done but was told he didnt have the money to get…
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Help with gas bill - overcharged and not sure what action to take
Hi, I was looking for some help with a payment I am being chased for. Over a year ago I was living in a shared house with 3 others. The house was a mid terrace with an electric oven, and two boilers one for heating the water and one for the gas. The bill holder was one of my house mates at the time, but I never put my name…
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EDF Error causes power surge & fire
Hello, On thursday night the power to my parents house and four other neighbours went out. EdF came out and after several hours got the power back on. This caused a massive surge to all the properties affected because the workmen crossed wires and put the live through the neutral - bypassing the fuses with a massive amount…
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I don't understand my prepayment electric meter :(
moved into my house in April and had a lovely surprise that the electric and gas were prepayment meters. Have been using it without too much trouble putting about £40 a month on. Got a letter through from eon today telling me I owe them £70 which I don't understand..I thought I was paying just for what I used? Otherwise I…
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Posting on behalf of very worried friend
I'm posting on behalf of my friend, who has a young son. She's very worried because her gas supplier wants her to make an appointment for them to read the meter, and she thinks that she's going to get a bill that's £1,500 + because she reckons she's they've been underestimating her usage a lot. What she wants to know is,…
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E.ON - How long to setup an account?
I moved into a new-build new house in mid August and was advised by the agency that the supplier is E.ON. I've previously been with EDF and so was planning to transfer, but decided to see what E.ON are like. I've just called as after nearly a month they still haven't sent any documents despite the agency informing me…
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Can I Still Get Cashback if I switch with the same supplier?
I am currently with Eon but my bills are quite expensive although online. I went through Moneysupermarket for quotes as there is £30 cashback. I found out that the second cheapest deal (much cheaper than what I am paying) with the better service is the Eon online saver v3. I would like to switch to this through…
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E-on Direct Debit Problems - anyone else?
I'm just in the middle of trying to switch to E-on and am having a right load of hassle. E-on sent me a letter saying my bank had cancelled my direct debit. So I phoned up and gave them the details again. They then sent me a letter saying they had established a direct debit, which correctly quoted my bank account number…
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help with edf energy please
sorry its going to be a bit long winded but bear with me basically today i recieved a debt letter from buchanan clark and wells on behalf of edf energy the amount due is £2384.36 from 25/08/2006-25/06/2010 i moved out the property end of june 2008 and stupidly left the final bill etc up to the landlord to deal with he kept…
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E-On-just billed 12 months use!!
Hi I have recently moved out of a new build property and have just recieved my closing elec and gas bill fron e-on. I lived there a year, I did register my meter reads with them when I moved in but they say thay have no record. My bill is just short of £900, which they want now. Are they obliged to offer a payment plan?…
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Scottish Hydro Electric no longer eligible for energyplus care any cheaper deals help
Scottish Hydro Electric are saying I no longer am eligible for energyplus care because I don't spend 15% of my benefits on gas and electricity. Are there any better deals out there? Any help would be greatly appreciated.
