E-On-just billed 12 months use!!

robcars34

Hi

I have recently moved out of a new build property and have just recieved my closing elec and gas bill fron e-on. I lived there a year, I did register my meter reads with them when I moved in but they say thay have no record. My bill is just short of £900, which they want now. Are they obliged to offer a payment plan?

Thanks

Caz3121

were you paying monthly or did you receive bills and pay the bills?

Cardew

They are not obliged to offer a payment plan, but they normally will!

Presumably you have paid no bills in this time?

PNPSUKNET

I take it you have the money aside for the 12 months you havent been paying? Im shocked they have billed you

E.ON_Company_Representative

Hello robscars34,

I’m not clear on the exact circumstances. Have you never had a bill/statement from E.ON since you moved in or is this just a high final statement?

You’ve mentioned that you gave readings, but they haven’t been used. Have estimated readings been used? Obviously as a customer, you only want to pay for what you have used. It may be necessary to estimate from time to time, but as long as we have a few accurate reads, your statements should remain pretty accurate.

I’m sure you’ll be able to set up a payment arrangement regardless, but the length of the arrangement may depend on your circumstances.

I’d call in, you should be able to get it sorted over the phone.

Thanks

Brian