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Gas refund
My meter is not allowing me to top up. Card error 38. I need to buy a new card at £8.00 plus put gas on it. Then send my old card to British Gas and they refund the £8.00 plus the amount I tried to top up with. Does anybody know how long it takes for this refund? I am dreading placing a new card in the meter. As I have a…
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Scottish Power £60 cash back
Hi All, I know this is not as much as the cash back websites, but for those who dont have a topcashback or quidco account, moneysupermarket.com are giving away £60 cash back for applications to Scottish Power's Online Energy Saver 9 tariff today and tomorrow only! MM
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Complaining to British Gas
Hi, I'm trying to get an email for Kanat emiroglu who is head of the small business division as my complaint isnt getting anywhere. The standard @britishgasbusiness.co.uk doesnt work so i wondered if anyone has tried to email him before thanks will
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Switching to Scottish power for extra £50
I've just switched to Scottish Power's online 9 tarriff. Sorry to be dense, but who pays the extra £50, SP or the comparison site?
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Gas meter
I have a pre-payment gas meter. It had no credit last night and I never put the emergency on. However getting up this morning it said I owed £ 0.27. How can I owe this if I never used any gas?
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Fuel Change
After looking at compare sites and seeing I might save an annual £200, telephoned my current supplier and they changed me to their super new customer special offer instantly! FAB.::T
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British Gas Energy monitor: Replacement power units.
If you have one of the British gas energy monitors supplied as part of the Energy Smart scheme, be aware that British Gas are sending out replacement power units. They have found that a small number don't meet their quality standards. I got one through the mail today, they are physically larger than the one originally…
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switching to NPower for cashback
We are currently with Scottish Power - for the last year - and pay £51 a month for Gas and Electricity. That seems OK. On discounted energy online which never comes up in the options when comparing tariffs! I keep seeing that it is time to switch but never quite get it......so I've done a comparison and NPower sign on-line…
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Am I being overcharged by my supplier?
Hi Guys, First time of posting here, but having a real issue with my Gas / Elec supplier.:( The background I live in a pre 1900, 4 storey house with 4 bedrooms, Kitchen, Dining Room, Front Room, Cellar (used as lounge), with conservatory, with my Wife and 2 children Aged 14 and 9 (and 2 children aged 13 and 7 that visit…
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BG websaver6 electricity is cheaper than websaver5?
My understanding was that only gas prices have gone down in websaver 6. But comparing the economy 7 tarriffs (electricity) between websaver 5 & 6, it seems that even electricity rates have gone down in the new tarriff, atleast in London. saver 5 rates: 26.177p per kWh (day) 10.285p per kWh (day) above 500 kWh p.a 3.881p…
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Combi Boiler
Can anyone give me some advice about a Ravenheat HE 150N (T) combi boiler. I have been given a quote which I think is fair but I am receiving conflicting reports about this boiler especially engineers who have quoted for different makes. Your comments will be appreciated thanks.
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Electric meter got stuck!
Our electric account was £250 in credit so my husband phoned up to claim it back. They asked for a meter reading and it turned out the dials had been stuck since our last reading in September!! The meter has now been replaced last month but we haven't heard back from them about what they are going to do about those months…
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Credit Left on Closed account
Hello, Does anyone know if an energy company can hold on to a credit on a final bill if I dont contact them to chase it?
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energy saving bulbs = higher power consumption?
Hi all, I moved into a new house recently and in doing so, I replaced all the bulbs with energy saving ones - but I noticed something rather odd. I've also switched energy supplier and received a wireless energy monitor, which I'm using. I replaced a 60w incandescent bulb with a philips 14w stick (eqv. to 75w). The problem…
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Supply Numbers + Comfort Heating
Hey it's me again :T I have gotten a bit further down the line of switching providers from my last topic where we was owing debt. Apparently that's all settled now and we were fine to switch, we got to the final stage of it and a few weeks later we got a letter saying that we are unable to switch you. We phoned them up…
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MSE News: Would you fix your energy costs for five years?
This is the discussion thread for the following MSE News Story: "EDF Energy recently launched the Fixed Price 2015 deal that costs £1,197 a year for a typical family, according to price comparison site Energyhelpline.com ..." Read the full story: New five year energy fix rate These threads have been merged to avoid…
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British Gas Web Saver 6 has to be with fixed d/debit
After much deliberation and calculation I've decided to switch my dual fuel from EDF to B. Gas. The only thing that concerns me is that the Web Saver 6 tariff has to be set up with a FIXED direct debit. If this was by consultation and agreement I would'nt mind as I find the constant seesawing of variable direct debits…
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Economy7/Standard Meter Billing Problem
This is not my problem but a third party has aked for advice re the following. A couple of years ago they are the first to move into a new build block of flats. After a couple of years go by they decide to switch supplier. Told they can't as the meter is wrong. Turns out only E7 meters were fitted to the flats in the…
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Help! - npower "underestimated" our bill!
We just got a phonecall claiming that we owe them £750 for the last year on top of what we paid, which wasn't a great price to start with. They claim to have not had a reading since last January 09 and got a new one this january. But we have had meter readings taken at least 3 times in the last 6 months. We dont really…
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First Utility / Underfloor heating costs
I moved into a 500sq/metre flat with electric underfloor heating at the start of December. The electricity is provided by First Utility using a smart reader. I was shocked to receive an electricity bill of £192 for the December - end January period. This seems excessively high to me given that I rarely use the underfloor…
