Complaining to British Gas

fatboy88

Hi,

I'm trying to get an email for Kanat emiroglu who is head of the small business division as my complaint isnt getting anywhere. The standard @britishgasbusiness.co.uk doesnt work so i wondered if anyone has tried to email him before

thanks
will

fatboy88

:beer: bump this up

CharlieBilly

Have you tried @ centrica.com

Premier_2

Why not follow the British Gas complaints policy for business users?

http://www.britishgas.co.uk/business/complaints.html

They'll do all they can to resolve your issue straight away. Gotta be better than the 4 months you've been searching for someones email address :cool:

(Even if they don't, at least you'll be able to go to the energy ombudsman if you follow the complaints process properly)

fatboy88

i've followed there process but as a business customer you dont have as much protection as domestic customers. You can go to the ombudsman when you have a deadlock letter.

I havent searched for an email for 4 months its just i've managed to get his name finally as hes the head of small business there. The last 4 months following there process hasnt done anything. They are so bad they wont even take calls and when they do they dont pass to to a senior manager. Calls tend to get routed back to the business team and then you get attitude as to why your complaining.

Tried Centrica and that seemed to work
Also sent to Sam laidlaw and phil bentley so i should at least get a reply hopefully

Premier_2

fatboy88 wrote: »

... You can go to the ombudsman when you have a deadlock letter....

... or 8 weeks have passed since you originally officially complained.

If you'd have done this 4 months ago, you could have complained to the ombudsman 2 months ago at the latest. Probably would have had it all done & dusted by now.

fatboy88

I find with business dealings its not as straight forward going to ombudsman. but i will give the email the time before i go that route now.

The last time i had to complain to BG it went to the energy committee in white hall about commercial contracts before they backed down. I've spoken to the ombudsman before they arent that helpful imo but that was before they introduced the small business part so may have changed