Supply Numbers + Comfort Heating

Nade_2

Hey it's me again :T

I have gotten a bit further down the line of switching providers from my last topic where we was owing debt. Apparently that's all settled now and we were fine to switch, we got to the final stage of it and a few weeks later we got a letter saying that we are unable to switch you. We phoned them up (sigh) again and the reason being that we didn't give them a second supply number.

What is this second supply number for?

We gave it them and they said ok that's great, on the 26th Feb we will switch you over. We got a letter today saying that the move has been canceled. We phoned them up and the reason was because we have 'COMFORT HEATING'. I have no idea what this is? I have searched online and all I find is heated flooring and ceilings. We live in a flat at this moment in time, we use storage heaters (which we can hardly have on due to the price of our bills).

Now we are stuck with E-On since British Gas has said this, this was the only hope we had of having a normal lifestyle .

Can someone please tell me what 'Comfort Heating' and '2nd Supply Number' is?

Thank you so much! :beer:

Cardew

Do you live in Scotland?

I haven't heard of that term, but it sounds as if you have one of the 'unusual' variations of off-peak heating and not Economy 7.

Scotland in particular had a lot of variations of E10 and they use meters that many companies do not accept.

Nade_2

Thanks for the reply.

I do not live in Scotland, I live in the West Midlands.

Jubbs

Hello,

I have not heard of Comfort Heating either and I am in the industry -

Some properties have Two Supply numbers because that is the type of metering they have set up. There is something called HeatWise which uses two supply numbers.

All suppliers have to be able to support any metering type but it can cost alot more because it isnt their default setup. In those cases you are sometimes best sticking with the supplier based in that area - Which if you are west midlands is E.ON. If you want to PM me your supply numbers i could take a better look for you

[Deleted User]

Hi,

I think maybe it's comfort plus heating, or comfort plus control.

What type of meter have you, 2 rate, 3 rate?

Former_E.ON_Company_Representative:_Malc

Hi Nade

Must admit, I'm a bit confused about the description of your set up as 'Comfort Heating.'

We do offer a product called 'Comfort Extra Control' but, as Cardew says, this is only available in Scotland.

Comfort Extra Control is a specialised metering set up designed for all electric properties with storage heaters. I suspect, as others have posted, that you have a variation of this system which is specific to your particular region.

I'm guessing this will be either Economy 10 or Heatwise. Possibly even Economy 18 although I doubt this from the info posted.

All these systems have two supply numbers or MPAN's (Meter Point Administration Number). These are unique numbers given to each electricity customer to identify a property. They have 13 digits and can be found on your bills.

Meters designed around particular heating systems typically have two supply numbers. One for normal electrical usage and a second linked to the heating/water circuits.

The first two digits of the supply number identify the region you are in. Heatwise meters are only found in region 11 and Economy 18 in region 10. However, Economy 10 meters are more widespread.

Parts of the West Midlands, like certain areas of Coventry, fall in the East Midlands electricity area (region 11); whilst other areas will be in electricity region 14.

The best way to establish exactly which region you come under is to find the supply number on the bill. This will help identify your meter even if only by eliminating certain options.

In the meantime, I would give our metering people a call to establish exactly what your set up is.

Sorry I can't offer more specific advice Nade but I hope this helps you start the ball rolling.

Malc

Nade_2

[Deleted User] wrote:

Hi,

I think maybe it's comfort plus heating, or comfort plus control.

What type of meter have you, 2 rate, 3 rate?

I know it's a Heatwise meter, I do not know the rate, how can I see this?

Thank you

E.ON_Company_Representative:_Malc wrote: »

Hi Nade

Must admit, I'm a bit confused about the description of your set up as 'Comfort Heating.'

We do offer a product called 'Comfort Extra Control' but, as Cardew says, this is only available in Scotland.

Comfort Extra Control is a specialised metering set up designed for all electric properties with storage heaters. I suspect, as others have posted, that you have a variation of this system which is specific to your particular region.

I'm guessing this will be either Economy 10 or Heatwise. Possibly even Economy 18 although I doubt this from the info posted.

All these systems have two supply numbers or MPAN's (Meter Point Administration Number). These are unique numbers given to each electricity customer to identify a property. They have 13 digits and can be found on your bills.

Meters designed around particular heating systems typically have two supply numbers. One for normal electrical usage and a second linked to the heating/water circuits.

The first two digits of the supply number identify the region you are in. Heatwise meters are only found in region 11 and Economy 18 in region 10. However, Economy 10 meters are more widespread.

Parts of the West Midlands, like certain areas of Coventry, fall in the East Midlands electricity area (region 11); whilst other areas will be in electricity region 14.

The best way to establish exactly which region you come under is to find the supply number on the bill. This will help identify your meter even if only by eliminating certain options.

In the meantime, I would give our metering people a call to establish exactly what your set up is.

Sorry I can't offer more specific advice Nade but I hope this helps you start the ball rolling.

Malc

After many phone calls we have now found out it is Heatwise meter and is Economy 10 apparently. We have 2 supply numbers and it's a prepayment meter (key). The meter apparently is set right, we're on the right tariff and are not paying any debt or owe anything to E-On.

Saying all this still doesn't settle my mind when looking at my bill from January we put in £170 in less than 1 month, how can this be possible?

Thanks for the reply.

Former_E.ON_Company_Representative:_Malc

Hi Nade

Although Heatwise and Economy 10 are similar, they are not the same. I'm really sorry if an E.ON agent told you they were.

Heatwise meters have five readings whilst an Economy 10 has three.

Heatwise meters have a blue button on the front. Each time you press this button the display changes. After the time, date and test screens you will be able to see the meter readings. These will be as follows:

Daytime units for non-water/storage heating appliances.
Night units for non-water/storage heating appliances.
Units used through the water heating boost facility.
Water/storage heating units used during the night time/early evening periods.
Water/storage heating units used during the afternoon period.

Economy 10 meters can also be read by using a button on the front of the meter. These readings are as follows.

Daytime units for non-water/storage heating appliances.
Night units for non-water/storage heating appliances.
Storage heating units.

If you can have a look at your meter and let me know what type of readings you can see, I will be able to form a better picture of your set up.

Also, can you advise the first two digits of your supply number (MPAN)? This will help me narrow down the possible options. Please use the email address on the right if you prefer.

Once I can establish your metering set up I will be able to give you more specific advice.

Malc

Nade_2

E.ON_Company_Representative:_Malc wrote: »

Hi Nade

Although Heatwise and Economy 10 are similar, they are not the same. I'm really sorry if an E.ON agent told you they were.

Heatwise meters have five readings whilst an Economy 10 has three.

Heatwise meters have a blue button on the front. Each time you press this button the display changes. After the time, date and test screens you will be able to see the meter readings. These will be as follows:

Daytime units for non-water/storage heating appliances.
Night units for non-water/storage heating appliances.
Units used through the water heating boost facility.
Water/storage heating units used during the night time/early evening periods.
Water/storage heating units used during the afternoon period.

Economy 10 meters can also be read by using a button on the front of the meter. These readings are as follows.

Daytime units for non-water/storage heating appliances.
Night units for non-water/storage heating appliances.
Storage heating units.

If you can have a look at your meter and let me know what type of readings you can see, I will be able to form a better picture of your set up.

Also, can you advise the first two digits of your supply number (MPAN)? This will help me narrow down the possible options. Please use the email address on the right if you prefer.

Once I can establish your metering set up I will be able to give you more specific advice.

Malc

Hi Malc I have emailed you all the details including up-to-date meter reading as of today.

Thank you.

Former_E.ON_Company_Representative:_Malc

No problem Nade. I have received the email and will let you know more tomorrow. Finish in 3 minutes. :beer:

Malc

jax-e-h

My daughter is with Scottish Power and lives in Scotland and has storage heaters which are Comfort Plus Control, i have been told by SP that they work on off peak for 4 1/2 hours from 12am - 4.30am. This is definitely not enough heating, she is out at work all day and by 7pm when she is home there is no heat left in the heaters dispite having the output down at it's lowest.... she has two meters the heating unit price is 5.19p and her other electricity is 11.29p, she has not options to change to Economy 7 or any other, her only other option is to change from storage heaters to electric heaters and have only one meter where the price for everything per unit is 11.29p which will mean the heating will be double in price..... not sure if it is worth doing this, however, the cold evenings are certainly not nice..... SP do not offer much in the way of advise.. any thoughts anyone????