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Testing Question
I really hope this is not totally ridiculous, but I have a question about Coronavirus testing. If someone has the common cold, or HIV or herpes and gets a coronavirus test, would the result be positive, as they have a virus ? Or when you get a coronavirus test done, is it solely testing for the particular virus…
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Ryanair refund
I booked tickets in December with Ryanair for my husband and I together with our family (a total of 9 people) to go to Portugal on 21st August at a cost of nearly £2,000. My husband has a heart condition and, due to coronavirus, our GP has advised him not to travel. I had been hoping that the flight would be cancelled so I…
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DFDS Flexi Ticket - not got Refund yet almost 3-weeks
Hi - I use DFDS Dover - Calais about 4 times a year. We had a crossing booked for Aug 4th but when the U.K. government said “Essential Travel” only I went on line on July 26th and cancelled it. At the time - I remember waiting for the “ping” of an incoming email but it didn’t happen so I went back to my account and saw…
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France Trip - Insurance company refusing to process claim
We are booked to travel to France on 28th August, our travel & accomodation was booked independently & we are not able to get a refund from either. I purchased annual travel insurance with Traveltime back in Feb. After speaking with them this morning they adviced we are not able to make a claim, directing me to the…
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Flight Departure
Does anyone know how to find out if a flight departed from Gatwick on a particular day?
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Disneyland Paris Package Cancellation Options?
Hi, this is my first post so not sure if I am asking in the correct place? We booked a package trip to Disneyland Paris and also a night in Paris for April this year through a travel counsellor in Autumn 2019. When lockdown started we agreed to rearrange the trip for end of September. We had insurance booked with Insure…
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P&O cruise cancellation
At the moment p&o have cancelled all cruises until 12th November. I'm due to travel on the 14th & so my cruise hasn't been cancelled. The balance is due this Sunday. At the moment they say they won't give me a credit note & if I cancel I'll lose £180 Do I have any rights to get my money back back! Thanks for any advice
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Travelbag refund
Hi all. We booked our plan to holiday due to start next week over a year ago all separately with a 1 night booking at a hotel in Orlando through travelbag. Our flights cancelled last month and I emailed travelbag to enquire about a refund. I received this email yesterday I hope you are well and keeping safe I am writing to…
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Tui question.
Quick question. Booked a cruise in January this year, paid Deposit (£600). Balance due 2/4/20 but shop was closed on 24/3/20 for lockdown and in April the cruise was cancelled anyway (due to depart 27/6/20) so remaining Balence not paid. We are OAP's and just asking for advice. Should we have heard from Tui by now…
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Insurance company advising not covered for Camcellation
I booked a holiday to the Netherlands from 15th to 29th Aug. This booking was made on 17th Jan 20 and I took out annual multi-trip insurance on 26th Jan 20. Ferry is too late to cancel or amend as we are due to travel in next 24 hours. I have had no response from Duinrell where we had booked our stay. In the terms and…
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Expedia v BA refund, who's liable?
Hi, booked a flight back in April with BA through Expedia. The flight was subsequently cancelled (by BA) and I've been back and forth with both Expedia and BA ever since. Expedia say it's BA's responsibility as the payment is made directly to them (I checked my credit card statement and even though I paid on the Expedia…
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TUI WHERE IS MY MONEY
Hello all. Has anyone else had trouble getting a refund from Tui? I was really happy and impressed to begin with when our trip was first cancelled by themselves. They offered an rebook incentive or a full refund. We took the refund option and the confirmation screen stated a refund would be given within 3-5 days. A week…
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Training whilst on furlough
Hi Thanks to MSE for setting up this forum to help us. I work part-time on a 32 hour per month contract. My hourly rate is minimum wage. I was put on furlough by my company. They have announced that the venue (leisure industry) will re-open on 1st October. Meanwhile, they have issued a rota for 5 days training for week…
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Secret Escapes
My partner and I were due to go on our honeymoon on August 1st to Sri Lanka with Secret Escapes. This was obviously cancelled due to the coronavirus. To cut a long story short, an epic battle ensued to firstly try and get information from Secrer Escapes and then to claim a refund. The customer service with is company is…
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When to purchase travel insurance for 2021 booking
Hi there, apologies if this has already been answered but I've searched and cannot find any advice. We are in the process of booking our honeymoon for March 2021 to the Maldives, which is currently on the FCO list of countries where you need to quarantine. And obviously FCO advising against all but essential travel. We are…
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Quarantine in France
My family and I are due to travel to France tomorrow. We know we have to quarantine when we come back, but it is so unclear if we have to quarantine when we arrive in France. If we had to do that, it would be completely pointless. Any help much appreciated
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BA Flights
How much notice does BA have to give if cancelling your flight. Due to travel 1st September to the USA for a cruise. Cruise has been cancelled but nothing about the flights.
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Help for pensioners whose business has been interrupted by coronavirus
I am self employed and my business has halted due to coronavirus. I am a pensioner and receive a basic pension but cannot survive without my extra income due to a large amount of debt I have to service. Is there any financial help I am entitled to? I have looked into universal credit but am not entitled due to receiving a…
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Holiday booked but flights not on the day of our booking
Hi all, We booked with TUi 2019 to go to Egypt in June 2020 which obviously didn’t take place. Around late April we made the decision to change our holiday due to the fact we knew the holiday wouldn’t be taking place, so we took the step and contacted TUI on the phone (as we booked in store) and we then booked Mexico for…
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Annual Leave
Hi, So I work for a leisure centre and as you know since around 23rd March 20 we were advised by the Welsh government to close and since then I've been working from home. I have a 37 hours per week contract, but while we were closed during the pandemic I was only carrying out between 60 - 100 hours per month. Now we are…
