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Hotel shut, company refusing to refund package.
We booked a package holiday to Turkey for August this year. Paid by credit card. The flights are still operational but the hotel resort we were going to is closed until October. This is despite the package holiday operator telling us that the resort was open. We discovered the hotel was closed after contacting them…
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Changing a booking with Agoda
Hi. I made a booking for The Guest House at Gracelands last year through Agoda. We were due to travel this September 2020. Unfortunately, it is a non-refundable, non-changeable booking, but with the Covid-19 situation, I hoped they would change it for me to next year. It is nigh on impossible to speak to anyone. Every…
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I've only just been told i'm on furlough whilst working since march
Help me please don't know what my rights are I have only just been made aware that I am on furlough today despite my team leader telling me otherwise for months. My wage slip reflected 80%of pay but it hasn't said furlough on it, just gross pay. I am being told that that it hasn't said furlough on it because i get paid…
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Using the bounce back loan
Hi All,I have received BBL for my limited company, half of the BBL I am investing to help the business running, I am thinking of using some of the left over money to invest in starting another business under my current limited company, to give it a boost and to hopefully make it very easy to pay back the loan. My question…
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Clarification on SEISS eligibility
Hello I have been self-employed since 2016. My income suffered in Mar-Apr 2020. I checked eligibility and applied for SEISS. I received the first grant. Since then I think I have claimed in error. I set up a limited company in December 2019. Since January 2020 my invoices have been paid into the company account. I have not…
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Left job no final payments?
As most will know on here I was one who was furloughed but not receiving payments correctly, weekly payroll, payments actually received when they felt like sending it. I found a new job and put my notice in. I have just discovered via my personal tax account that the end payment is £0.00. I have just rang HRMC to clarify…
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Loveholidays trying to cancel hotel
We have a hotel booking due to be paid on 18th July through Loveholidays and requested cancellation on 3rd July. Nearly a week later we have heard nothing and are worried they are going to take nearly £5k we can't afford for a holiday we are within our rights to cancel. Has anyone successfully been able to contact…
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holiday pay accrual during furlough
I was furloughed April 20 .The agency I worked for said that they would add holiday pay accrual to my furlough calculation,working on the figures they relayed to me I have found that is incorrect and the furlough amount only accounts for the said 80%. I have since found out that I am not the only one at that agency. After…
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Salary Increase v Dividend Decrease = Impact on government help available
As a director of my own very small limited company (I am the
only employee), I usually take only £200 pcm under PAYE salary and then make up
my income under dividends. I furloughed myself for 2 months. I wish to swap around how I take my income i.e. increase my
PAYE salary from the said £200 and reduce the income taken…
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Holiday booking 2021
Looking to book a package holiday with TUI to Thailand for April next year but weary as I don’t know if I would be entitled to a refund if the virus is still around? I know there are no insurance policies that cover cancellations due to COVID-19, does anyone know if I would receive a refund if the holiday is cancelled?
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Hotels.com refund
I paid a non-refundable deposit to Hotels.com for a group of friends (nine rooms) at an hotel in Normandy for the first week in June. Obviously, because of the pandemic, it had to be cancelled. Hotels.com offered me a voucher with the condition that it could only be used against one room. I went on their website to re-book…
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Jet2 Flight Refunds
My parent's flights to and from Bourgas (Bulgaria) have been cancelled by Jet2 and they have been given a credit voucher. They do not want the credit voucher and they want a full refund. Jet2's phone number that is on their website is not working and the online claim form is saying it will be looked at in 28 days or…
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Are BA Holidays price gouging?
We booked a BA Holiday to Helsinki for December 2020, during the BA January Sale. We received confirmation. In March we received an email from BA Holidays telling us that it is cancelled and they would call us. Surprised that BA would cancel so far out during the Covid crisis, we checked on their website and the same BA…
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Lost my job due to a non covid-19 related health scare
Hello all, I will keep this as brief as possible. I collapsed whilst within work hours, suspicions of a possible heart problem. A ways down the line I took two weeks off (unpaid as self employed) to rest and recuperate. Whilst on holiday I was contacted by my sponsor/employer stating I should not return to work pending an…
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UK caravan holiday covid 19 Advice
Hi, We have a caravan holiday booked for July for 5 days (Mon to Fri). I booked the holiday in January 2020 and received a discount in their January sales.Due to covid and the resorts only reopening this weekend gone (4th July), they have confirmed the pool will not be open, there will be no evening entertainment, the…
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Hotels.com refund
Can anyone help .. I booked a long weekend away to Venice, last year for our wedding on June 6th this year , any way the wedding got cancelled and hotels.com emailed me saying I'm entitled to a voucher to use at the same hotel within a year , which i excepted . When the voucher arrived in an email about a week later , it…
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Travel to Leicester
Morning all My partner's cousin was due to get married in Leicester later this month, so we booked accommodation ages ago - well before lockdown. The wedding's now been postponed and the accom is non-refundable, so we'd resigned ourselves to losing the money, but if the lockdown continues in Leicester do we potentially…
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Businesses passing on VAT reduction
VAT has been cut to 5% in the hospitality sector (hot food, non-alcoholic drinks, accommodation, attractions, etc.) from 15th July. According to the BBC yesterday "The Treasury said it hoped firms would pass the VAT savings on to customers but many had been without income for months so it would be their decision." It will…
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Is it possibly to temporarily reduce to interest only?
We took the initial 3 month mortgage holiday as we were both on furlough. I’m now out of work but husband is back to work. I’ve been offered the extended mortgage break but been warned this may affect future borrowing so I am wary of doing it and use credit cards instead to help worth the shortfall. I wondered if asking…
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£ 1000 employer compensation
Apologies if I'm posting this in the wrong place. I didn't fully understand the chancellors speech yesterday, regarding the £ 1,000 compensation for keeping people employed. My situation is that I furloughed eight people, from my small limited company, from 25th March for between 4.5 weeks and 8 weeks. One of those people…
