Changing a booking with Agoda

AngieWebster1960

Hi. I made a booking for The Guest House at Gracelands last year through Agoda. We were due to travel this September 2020. Unfortunately, it is a non-refundable, non-changeable booking, but with the Covid-19 situation, I hoped they would change it for me to next year.  It is nigh on impossible to speak to anyone.  Every point of contact takes you in a circle back to where you were.  Does anyone have any advice or information that could help me?  If I lose my £450 I do, but I would like to try not to.  TIA.  Angie Webster.

[Deleted User]

Angie, have you looked on the 'My bookings' section of their website.   There might be more information there regarding your options about postponing  or you may be able to leave a message?.   All agents are working in strict date order due to the volume of requests which doesn't help the stress levels of travellers, but not a lot you can do.   What about flights?  Have you sorted that side out?

AngieWebster1960

Hi - I have searched the website high and low but cannot contact anyone.  There is never anyone available to Chat to.  I think I will lose my money as the booking is non-changeable   Flights all sorted thank you.

[Deleted User]

Ok Angie, reading between the lines, you have either had your flights cancelled or not booked them yet?   If your flights have been cancelled, you may just have an outside chance of claiming on your insurance on the basis you can't get there to take up the accommodation.    If you haven't booked flights yet and you have booked accommodation only then realistically if the accommodation is open and available to you I think you may be right and you will have to forefit the money.   Just check the flight situation nearer to the time before you give up completely.   You may still be able to go? 

AngieWebster1960

Hi - we have sorted our flights. We are definitely not going. Apart from not wanting to spend 8 hours in the air with hundreds of people in a confirmed space, coronivirus is not good in America at the moment. I will leave the hotel til nearer the time and see what happens. Will contact Travel insurance and see if I can claim - worth a try!

KittaKatta

Hi, this is a related question. My sister-in-law booked a holiday in London through Agoda in October 2019 for herself, her sister and two of her kids. Her sister suffers of asthma therefore on the 13th March, due to the pandemic, they decided to cancel the trip. Easyjet refunded the flights and Warner Bros refunded the Harry Potter tour without any problems. Agoda, however, refuses to refund the hotel claiming that it's non refundable. She would be happy with a voucher to use in the future but this was not offered. Her travel insurance won't cover the cost, either. Does she have any right to get the hotel costs refunded? Many thanks for your advice.

mattyprice4004

KittaKatta said:

Hi, this is a related question. My sister-in-law booked a holiday in London through Agoda in October 2019 for herself, her sister and two of her kids. Her sister suffers of asthma therefore on the 13th March, due to the pandemic, they decided to cancel the trip. Easyjet refunded the flights and Warner Bros refunded the Harry Potter tour without any problems. Agoda, however, refuses to refund the hotel claiming that it's non refundable. She would be happy with a voucher to use in the future but this was not offered. Her travel insurance won't cover the cost, either. Does she have any right to get the hotel costs refunded? Many thanks for your advice.

It depends if the hotel was closed or not at the time - if it was open then no refund is due, if it was closed they should be refunded. 

[Deleted User]

Yes, when were they supposed to be there?   If hotel closed she should be entitled to a refund but trying to enforce that may be a problem as if the hotel are offering a rebook or credit, she may have difficulty pursuing a cash refund.  She could try a chargeback?  Although if she had been offered a credit it may be considered adequate.  Depends how far she wants to go?   Court?  She will have to work our what she feels the best course of action.  

[Deleted User]

Sorry just seen the hotel not offered a credit.  So being closed or open at time of travel is most Pertinent. 

Liammy

Hi,I'm new to forum!May I ask advice plse.We were issued with a full flexi voucher from lastminute.com last Sept.as we were unable to travel to Australia,as planned.We have been trying many times to make contact to ask for extension of this voucher and to date,have been unsuccessful,not responding to emails,etc.Voucher due to expire 11th Sept.Can anyone advise is there anything we can do or is it likely that voucher will be extended automatically due to covid anyhow.Cant ask for extension online.Thanks,in advance.

[Deleted User]

Liammy said:

Hi,I'm new to forum!May I ask advice plse.We were issued with a full flexi voucher from lastminute.com last Sept.as we were unable to travel to Australia,as planned.We have been trying many times to make contact to ask for extension of this voucher and to date,have been unsuccessful,not responding to emails,etc.Voucher due to expire 11th Sept.Can anyone advise is there anything we can do or is it likely that voucher will be extended automatically due to covid anyhow.Cant ask for extension online.Thanks,in advance.

I would think if the terms of the voucher state to be used within 12 months then you probably would be bound by this and would not get an automatic extension.   

I take it you cancelled originally, for personal reasons? And were offered these vouchers?  Are they for flights only?    If you don’t do something with them before expiry date,  you may be in danger of forfeiting the money.  I would get something booked for next year before they run out to be on safe side.