Hotels.com refund

Rmcox1970

Can anyone help ..
I booked a long weekend away to Venice, last year for our wedding on June 6th this year , any way the wedding got cancelled and hotels.com emailed me saying I'm entitled to a voucher to use at the same hotel within a year , which i excepted .
When the voucher arrived in an email about a week later , it was for €50 , and I paid over €500 , so i immediately phoned hotels.com , and got through to a man , and after explaining it all to him , and being left on hold for ages , he came back and say I would receive a new voucher for the correct amount in a few days . No voucher arrived , and now all I get is ' its being looked into ' 
Its now been over a month,  is the anything I can do ???

elsien

Use their complaints procedure?

Rmcox1970

Thats easier said than done ,  looks like the phone numbers are now gone and they don't answer emails ...
Looks like I've lost over €500

elsien

Rmcox1970 said:

Thats easier said than done ,  looks like the phone numbers are now gone and they don't answer emails ...
Looks like I've lost over €500

The phone numbers are still on there. Along with a message saying that due to the numbers involved, refunds may be delayed.

Here's how you can contact us about your specific request:

You can call using the following numbers:

• For hotel questions: Call us locally at 0203 027 6612 or from abroad at +44 203 027 6612. Charges apply.
• For flight and package bookings: Call us locally at 0203 788 5149 or from abroad at +44 203 788 5149. Charges apply.

You can also request phone recordings if you think they would be helpful at any point. 
FWIW My refund with expedia for a flight is expected to take 3 months.
How did you pay?

Rmcox1970

This is a reply I got this morning,  telling to phone an incorrect number ...
'Hello Roger, Thank you for reaching out to us. Currently, we’re receiving more emails than expected and the response time may be delayed. We would like to address your concerns right away. It would be best to call 01 65 69 439. That way, we can assist you accordingly. Hope to hear from you soon. Martine F. Customer Support Specialist Hotels.com'