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Unexpected bill demand by Administrators for People's Energy
I'm stunned to receive a bill from the Administrators for £152 when People's Energy haven't supplied our energy since the beginning of 2021. We switched to Avro in Dec 2019, everything was paid by DD and we've never messed around with bills or failed to pay them. The switch went fine, life went on and I received nothing…
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Currys online ordring performance
A warning to anyone placing an order online with Currys. Their website states they provide "Fast and free delivery" . They offer various options to book a delivery slot at extra cost. We went for the fast free delivery and were told our dishwasher would be delivered in 14 days! In our opinion this could not be termed…
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PlusNet refund help.
I was hoping you folks could help me make sense of this. I'm getting fuzzy with the numbers here because I'm sure I'm right but the customer service person doesn't agree with my numbers. My bills were from 24th-23rd because my contract started on 24th of Feb 2021. For ease, we will call the Dec21-Jan22 bill the Jan bill,…
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Ticketmaster Advice Needed
Hi, wondering if anyone can give me some advice. My daughter bought a festival ticket through Ticketmaster on a deposit scheme. She’s been paying on time every month and paid £160 off and owes about the same again. The last payment coincided with a change to her bank card that they take the payment from so the payment…
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Consumer rights: Physical Trainer
Hi Everyone, I have a complex issue with a PT as it dragged over the whole covid period. Is it legal for them to just change the prices and services cost as they see fit? I paid her 600 for a 3 month plan, just before the first lockdown (March 2020). She was an instructor at my gym and I attended most of her group classes.…
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AO query
I’ve bought my first product from AO - a washer dryer. I’ve had it for about a month. Today it started leaking (I think from the door seal). Contacting AO seems challenging. The website says to contact the manufacturer in the first instance. Given my contract is with AO and they offer a 100 quibble free guarantee, surely I…
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Second defective PS5, now out of warranty. What are my options?
So I was lucky enough to be able to buy a PS5 around launch late November 2020. Unfortunately this one was practically DOA, full system crashes after 15 minutes and then it just stopped booting up after a while. I reached out to Sony for a warranty replacement as I wasn't confident in the retailer (GAME) to get it back to…
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SMARTY network call to a "Business" (01xxx) number are not included in unlimited even DR or Hospital
Yesterday, I needed to call my Doctor to book an appointment. Perhaps unusually, our surgery uses a "normal" number with STD code that starts with 01. Each time I tried to call, I got disconnected straight away. Thought my phone was playing up, so tried using a a different one - that connected and I could complete my call.…
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Customs fees re’ exchanging imported item
Hello all, I bought a motorcycle jacket direct from manufacture in Germany, naturally after customers fees it turned out not to be the bargain I thought it was (£140 cost plus £30 p&p then £68 customs fees/vat/admin), more fool me there. however having finally got the thing delivered after Parcelfarce nearly lost it, I’ve…
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Ordered online, company took payment and sent invoice but now want more money
I made an online order for an office chair for home with next day delivery. I paid immediately but nothing arrived. When I phoned they said that they couldn't sell it at that price and they were in the process of putting their prices up. I have pointed out that they took the money, invoiced me and their terms and…
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Dispute over roof repair which should be under guarantee
Hi there, We're currently going through a dispute regarding a roof repair. The roof was installed in 2015 under the instruction of the previous owner, just prior to us exchanging and came with a Product Guarantee of 10 years. In early February (i.e. before Storm Dudley and Storm Eunice hit) we noticed that one of the roof…
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Enterprise are trying to take all our savings
I'm writing in here as an act of desperation to be honest. My partner and I are young adults who graduated 2 years ago during the pandemic. We have been saving for years and years in order to get on the housing ladder to avoid having to sink loads of our income into rent and thanks to a lot of hard work and patience we are…
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New bike - scratch damage
I ordered a new bike in a shop and paid a deposit via credit card. A few weeks ago, I paid the balance by bank transfer and the shop built the bike. They have since been in touch to say there are scratches on a couple of the parts and sent photos through. One of the scratches looks as if it has gone through the protective…
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Broken Laptop - 7 months old - Retailer and Manufacturer Denying Responsibility
So I have an ASUS laptop which I bought in July 2021 and the other day I opened it up and the screen has cracked internally creating a beautiful rainbow effect and rendering the laptop useless. It wasn't dropped, it wasn't bashed and I didn't open it with a pickaxe - I just opened the screen as normal and it doesn't work…
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I purchased a car now they want me to pay more
I'm disabled and needed to get a car with a wheelchair access. I found one from a dealer. He agreed to take my car as a part exchange. He payed the outstanding finance off it. We done all our communication over Watts app as its easier for me. So I have every on my phone in messages On the messages he agreed to 3 months…
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Newbie seeks advice
I am currently looking to take a case to the Small Claims Court. I agreed to mediation but the defendant has refused so I’m not sure what, if anything, I need to do now. Will the court contact me with a hearing date or do I have to contact them myself? Any advice greatly appreciated as I’m very nervous about all this…
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Van insurance payment
Hi All Hoping to help my cousin with a bit of advice.... My cousin was in a relationship & last year she paid for his van insurance from her account in one go & he paid he cash so everything was ticketyboo. During the year the relationship ended & there a restraining order was taken out to protect my cousin & he isn't…
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Amazon/DPD
Ok so I ordered a item off Amazon and they used dpd to deliver it. DPD have a picture of delivery made with a door open but it wasn’t delivered to me or my house. Where do I stand. If I contact amazon do they replace or refund or do I have to wait weeks while they investigate. I used my credit card to pay so that’s my last…
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nvidia returns - problem.
Mid October 2021 I buy a nvidia shield TV pro 2019 from Amazon. Paid for via Amex credit card in case that makes a difference somewhere along the line? Mid December '21 is when I finally take it out of the box. Yes i'm aware that it doesn't matter I waited 2 months to take it out of the box, the warranty will have started…
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Oak Furniture Land
We ordered (and paid for in full, including the 5 year furniture guard and premium delivery service) an L shaped sofa from Oak Furniture Land in August 2021, with delivery scheduled for January 2022. The date came, with confirmation sent prior to and on the day. Then last minute, delivery was cancelled with no explanation.…
