-
Tesco offering repair and not replacement of of Nintendo Switch bought end of Nov 2021
A Nintendo Switch we bought in Nov 2021 for a Christmas present for our son (it wasn't opened and played with until Christmas Day), has developed a fault charging. I've contacted Tesco and they are offering only a repair... As it's only been used rarely for 3 months (our son has t played it a lot), I would rather a…
-
Automatic app renewal fee, advice pls !
I have just had a automatic renewal fee for a annual subscription, which I no longer want, it was for £107. I have not received any notification that this was due to renew and after checking my Apple subscription settings there is no subscription for this app listed. This was for the app Canva. I have contacted Canva…
-
Octopus energy debt not explained
Hi I used to have a combined gas and electricity
supplied by Coop... this got taken over by Octopus some time ago. All the
communication about this said I didn't need to do anything and DDs and account etc
would transfer. This didn't happen, and then some time into being
supplied by Octopus I was informed my direct debit…
-
Boiler leak not fixed by plumber
I had a leak on my boiler (BAXI) and called a local plumber to see if its something he could fix to which he replied he would come and have a look. He called round and diagnosed the fault as the diverter valve and said he would see if the parts where available and get back to me with a price. He got back to me with a price…
-
Motorbike Finance Limits
Morning all. I have recently applied for finance for a brand new motorcycle. i asked for a specified amount (£3000), and was approved. During a phone call the person at the finance company stated that i was approved all the way up to £17000 and asked what motorcycle i was interested in. I stated exactly which make and…
-
Benchmarx complaint
Hi anybody had any joy making a complaint about the customer service at a benchmarx depot. I tried to resolve the issue with the depot in questions but keep getting fobbed off.
-
Way to appeal bank not helping with a fraud claim?
Hello, Bought a clothes item (Paul Smith tie) online in January (£61 - they took £66 out of my account due to conversion fees, though the site seemed to be located in the UK), didn't receive an email confirmation (though had saved a screenshot) so checked the site and realized it's probably a fraudulent site (no address),…
-
Dr Martens split seam
Hi Moneysavers! Can anyone advise me whether I can challenge this. I bought a pair of Dr Martens in December 2020 through Very.co.uk. It's way more than I can generally pay for shoes but I stretched myself thinking that they would be good quality and last ie. better economically and better for the environment than…
-
Distance Selling Regulations - cancellation before dispatch?
First off, this one is my own fault for not doing the usual due diligence with a new retailer, but I'd like your opinions on the best way forward. I've just spent a few hundred pounds on an electrical appliance with a retailer I have never used before. It was a late night purchase and I was taken in by a 'special offer'…
-
Cancelled train - refund refused
My son booked train seats online last week (2 trains with 1 change) When he got to his connecting station he was told the booked train to his final destination was cancelled. He got on to the next train - no seat! He said there was a message saying to buy a ticket online, which he did.He has subsequently tried…
-
Asda refusing a return
I purchased a breville microwave. Got it home and out the box. Plugged in and realised no glass dish in the bottom. Took back the next day and basically it turns out the microwave in the box wasn't even a breville it was a wilko own brand! ASDA are refusing the replace or refund. Of course I understand it from their point…
-
Moved: Airport Parking Scam
This discussion has been moved.
-
VAT & import Duty - DHL threatening letter
Hope Someone might help. A number of months ago I bought a watch from a french manufacturer (Depancel) who duly sent the item to my home and it was received as advertised. Now some weeks later I have received a letter from DHL demanding I pay import Duty & VAT. The letter states the sum requested is "levied by HM Revenue &…
-
Salsa class booked without permission - what are our rights?
My wife booked a one-on-one salsa class and paid £140 upfront. The business appears to be well established, running for 20+ years. It has mostly good reviews on TrustPilot although quite a lot appear to have been incentivised reviews (and there are a few negative reviews that match our experience). My wife was unable to…
-
Small claims
hi, I’m looking for advice regarding how best to claim costs for fixing damage to my garden following a flood from a local building site leak. Do I go small claims, via my insurance or another route? After almost a year of discussions with the building company and land/development owner, they agreed to pay costs to returf…
-
Easyjet Car Hire Under 1 Hour Late but Desk Closed and No Refund or Compensation
Can anyone help here, Easyjet are saying that because we were late to pick up the car they will not refund us and not compensate us, here is the situation: Our Easyjet flight EZS1492 was planned to leave 11:20 BHX and arrived at GVA 14:00, please find attached evidence of flight delay. The pilot said the delay was due…
-
Distance Selling company refusing refund because it was damaged by the courier on return.
Hi All, I recently bought a door online decided on the day it arrived that it wasn't right so returned at at my cost through a courier service they suggested and in its original packaging. the moment they got it they sent me pictures of damage to one of the corners and are saying it's not resalable so we can't offer a…
-
Problems with work done by plumber plumber
Hi, I had some work done by a plumber around the beginning of November 2021 and since had some issues with the work he has done. I have phoned him and texted him numerous times and he even arranged at three appointments that I can remember but he either couldn't come due to him "being busy with emergencies". On the last…
-
Cancelling gym membership
Just looking for some advice. I have been taking my baby to a local swimming pool for a few months. He loved it there so I decided 3 weeks ago to join as a member so I could use the gym too; however, the last 3 weeks we’ve been turned away as the pool has been at full capacity. Nothing on their Facebook page or live…
-
Issue with Apple MacBook
hi all I was wondering if anyone could help please? My son’s father bought him a MacBook from Argos for Xmas 2019. He has always looked after the product and it has no signs of wear and tear/deliberate/accidental damage. A month or so ago, a vertical black bar appeared at the right side of the display screen (around 5cm in…
