Asda refusing a return

lucyemma

I purchased a breville microwave. Got it home and out the box. Plugged in and realised no glass dish in the bottom. Took back the next day and basically it turns out the microwave in the box wasn't even a breville it was a wilko own brand!  ASDA are refusing the replace or refund.  Of course I understand it from their point of view but where do I stand surely I can't just be expected to leave it ?? 

user1977

You picked up a box in store but it's the wrong item inside the box? Why are they refusing to replace or refund?

lincroft1710

user1977 said:

You picked up a box in store but it's the wrong item inside the box? Why are they refusing to replace or refund?

ASDA probably believe that the OP substituted the Breville microwave with a Wilko model. Obviously a possibility but an unlikely action.

Bradden

lincroft1710 said:

user1977 said:

You picked up a box in store but it's the wrong item inside the box? Why are they refusing to replace or refund?

ASDA probably believe that the OP substituted the Breville microwave with a Wilko model. Obviously a possibility but an unlikely action.

Unlikely? Maybe but it does happen.

lincroft1710

Bradden said:

lincroft1710 said:

user1977 said:

You picked up a box in store but it's the wrong item inside the box? Why are they refusing to replace or refund?

ASDA probably believe that the OP substituted the Breville microwave with a Wilko model. Obviously a possibility but an unlikely action.

Unlikely? Maybe but it does happen.

Of course. Which is why I said a possibility but unlikely. 

Ergates

lincroft1710 said:

user1977 said:

You picked up a box in store but it's the wrong item inside the box? Why are they refusing to replace or refund?

ASDA probably believe that the OP substituted the Breville microwave with a Wilko model. Obviously a possibility but an unlikely action.

It's not unlikely that's how they ended up with a Wilko microwave in a Breville box.   Some previous employee didn't check a return properly (maybe it was nicely taped back up) and it ended up back on the shelves.

Ergates

lucyemma said:

I purchased a breville microwave. Got it home and out the box. Plugged in and realised no glass dish in the bottom. Took back the next day and basically it turns out the microwave in the box wasn't even a breville it was a wilko own brand!  ASDA are refusing the replace or refund.  Of course I understand it from their point of view but where do I stand surely I can't just be expected to leave it ?? 

Whilst the law is on your side - they have to refund you or replace the microwave.   Actually getting that outcome might be a little harder because they probably think you switched the microwaves.  Raise a complaint with them, if that doesn't work, send them a letter before action.  They may realise that someone who tried to con them probably wouldn't threaten to take them to small claims court.

bris

Ergates said:

lucyemma said:

I purchased a breville microwave. Got it home and out the box. Plugged in and realised no glass dish in the bottom. Took back the next day and basically it turns out the microwave in the box wasn't even a breville it was a wilko own brand!  ASDA are refusing the replace or refund.  Of course I understand it from their point of view but where do I stand surely I can't just be expected to leave it ?? 

Whilst the law is on your side - 

Is it? Says who? The law isn't on anyones side here until the story is told in court and who, on the balance of pribabilities they believe.

Just playing devils advocate here but it won't be their first rodeo.

lucyemma

Thanks for all your comments. I literally feel like I'm going mad. Its become the principle more than anything now as their tone is totally accusatory and now they are point blank refusing to look into it any further. 

Norman_Castle

Does the box show signs of being carefully opened then resealed? Check the base as well as the top.

lucyemma

The box has clearly been kicking around a long time. Couldn't tell if the bottom tape has been resealed. What's annoying is that ASDA are refusing to tell me whether this item has previously been purchased and returned either in store or online. That seems to be the obvious route to explore but they're just saying they won't and I should seek third party advice....