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Tried to return item to CEX 5 minutes after purchase, no refund only voucher?
I bought a new, boxed HDMI cable at CEX yesterday. The box said "supports resolutions upto 2k" and "HDMI 1.4" spec. I live across the road, so got home and checked the HDMI 1.4 spec which does support 2k resolution but only upto 30hz (which isn't suitable for gaming or my TV which goes upto 60hz) I took it back within 5-10…
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Hermes again...
In brief, Hermes lost 2 parcels in December. Both insured to their value (around £30 each) as Hermes do this ALL THE TIME. (I use them because my customers won't pay higher postage prices and I can't absorb the costs of a different courier in product margin.) Admitted loss of both. Sent me claim forms which I filled in…
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Section 75- toy not as described
Hi all, I’ve bought the Lego Technic Maclaren F1 car 2022 and used a credit card, it was well over £100. it is advertised as the 2022 car and yes it is a Lego Technic model so I expected it to be abit more accurate compared to the 2022 car. It is actually a mash up of the 2021 and 2022 car. A casual builder won’t care but…
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30 day faulty returns window question
Hi, I am trying to help a friend who is being told by Argos that their monitor return is not eligible as they did not receive it within 30 days. They received it on 25 Jan, which was 7 days after them being notified (they were notified 27 days after receiving the monitor). I am trying to find the correct laws to send them.…
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Emma Mattress issue
Hi I bought an Emma mattress in December I have some queries about the current condiiton after 2 months, i have emailed Emma support and keep getting told my images/video are not good enough and they want me to film it in different lights positions etc everytime I submit the images they just reply back images not good…
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Last minute are delaying my refund
Hello so I had flights booked thru last minute.com and the airline then cancelled. I contacted the airline as directed by LM and they processed the refund. The refund went back to LM who said they hadn’t received it and took 2 weeks to say the eventually received it after multiple calls. They then said I had to process the…
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Dreams Pricing error after pruchasing item
Hi I purchased a TV bed recently from Dreams, I paid a few hundred £ in cash and did the remaining amount on finance. On the website and in store they had 10% of £750 spend which automatically applies to the order. I had a another discount code which they said at the store didn’t work. But when I tried online in front of…
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IKEA holding kitchen to ransom - what are our rights?
We ordered our kitchen with IKEA on 29th of September, paying them for fit out as well as all of the cabinety and appliances. The kitchen is on the upstairs floor of the house. Something we've been clear on throughout the process as we knew we'd have to get deliveries up there. We were advised of a fitting date to commence…
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Life of a Watch Battery?
Bought a new watch from a High Street jeweler and in its 6th month the battery packed up. I went back and they said it wasnt covered under warranty. I stated the SOGA and said it wasnt fit for purpose as the battery was either defective or the watch was old stock i.e., a full price new watch should not need its battery…
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Argos refuse refund as box opened & item used once.
My Mother purchased a Bissell supreme sweep turbo from Argos online, put it together everything fine nothing missing or broken read the instructions & off she went. The handle kept coming loose & when she went to empty it the tray is very stiff to pull out I had to do it as he has weak hands & I found it tight as well, to…
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Retailer not refunding
Hi, I’m looking for some advice, I purchased some clothes from Ultamodan online back in August 2021 on my debit card. After 4 weeks the items weren’t dispatched so I cancelled the order. I have chased the refund regularly and still haven’t received it. It doesn’t look like they’re a member of a trade association or a…
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Amazon refuse to reinstate hacked account
I wonder if someone can help as I'm having no luck myself and going round in circles and this is an appalling way for Amazon to treat a customer. It appears Amazon Photos, Kindle and Audible accounts are not recoverable if you're hacked.This has happened to me........ on 18/01/22 I was recovering from an operation and…
