Dreams Pricing error after pruchasing item

greengoblin89

Hi I purchased a TV bed recently from Dreams, I paid a few hundred £ in cash and did the remaining amount on finance. On the website and in store they had 10% of £750 spend which automatically applies to the order. I had a another discount code which they said at the store didn’t work. But when I tried online in front of them it worked fine. They requested the screenshot to be sent to them there and then and they will get somebody to check it. 

They said that’s fine we can do it I.e accept the discounts codes. 

I completed the finance procedure, I was provided the order details via print out physically to me. Later about 1hrs time after placing the order in store, I was called to say there was an outstanding balance of £164.90. (They did not mention mistake they just said outstanding balance) 

 

Firstly I was completely shocked and secondly looking at the order details it is evident that they have added an extra 10% off my order. 2 people were with me when I was ordering (from the store) and none of them noticed the error.

So in all 30% has been applied. 

They have already done a credit search.

 

They are not going to deliver the item unless I pay.

 

As they have made a mistake, any thoughts on this should I pay or not?

TELLIT01

They have made a mistake, noticed the mistake and advised you of the corrected price.  If you don't pay you probably won't get the bed.  It might be worth going back into the shop to try to compromise and maybe split the difference.

I'm surprised that the in-store discount and the other discount code be both be applied.  More often than not that is specifically excluded.

[Deleted User]

If they've made an obvious mistake in the pricing, you just need to now pay the difference to get your bed.

No harm done, fortunately.

sheramber

If they had charged you too much by mistake would you expect them to refund it?