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Sixt van hire damage charges
My husband & I hired a van from Sixt back in January 2018. We returned it as arranged on a Sunday evening, and as the office was closed left the keys in the drop box and the van in a returned space. The next day we received an invoice noting the mileage and advising of the charge to our credit card, which was as expected.…
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B&Q CEO / Executive complaints email
Afternoon, Does anyone have an email for the CEO of B&Q (or a direct one for the Executive complaints team)? The CEO email website has an out of date address for a previous CEO, and from what I have read online the b&qcustomerservices@b-and-q.co.uk!address is unreliable. Many thanks, Steve
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John Lewis not complying?
Hi I purchased a tv from John Lewis in February 2018. The on/off button malfunctioned and so it was taken away for repair. It was returned this week and the trim is now wearing damage. Have contacted JL and all they are prepared to do is take it away again, strip it down and replace the trim or give me a goodwill payment…
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Received a dishonest Letter of Claim - Pre-action Protocol
We are a very small business and, we have received a Letter of Claim - Pre-action Protocol, from a Solictors company (who, from my research, has a bad reputation) their client being one of our previous customers. This letter is incredibly badly drafted and, under the summary of facts, it is neither clear or concise but…
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Laptop repair in warranty but they say it isn’t.
I brought a laptop on the 14th of November 2017. I emailed Acer and they was useless so I rang up and they said it’s out of warranty. I brought it then so it isn’t out of warranty, I’ve got the bank statement to say the money went out my account, but they’re saying they need the receipt. I think I’ve misplaced it , can’t…
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Lodgers deposit
Hi i would like some advice. I rented out a small room to a young guy he payed me 350 deposit and a months rent. We verbally agreed to 1 months notice on both parts unless there where problems with late payment of rent. However when he was due to pay me another month rent he wanted to move in a bigger room but pay weekly.…
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A.O. - do returns conditions reduce your rights?
I bought a tv from A.O., website description was 'breath-taking visuals' unpacked it and plugged it in and the picture quality was awful. Husband tried adjusting but it still wasn't good. Rang AO. explained it was only delivered a day ago and said I wanted to return it and have a full refund. Was told that according to…
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Problem obtaining agreed refund
I am new to this forum so hopefully i'll be as brief as possible. I recently advertised my property for sale on google using a company called Beefirst Media,after checking their credential ,I agreed to let them set up an ad for two months for £198 +vat,per month, with the second month being free. If no sale resulted…
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Currys Complaint
I have an ongoing issue with Currys and I'm after a little help and advice. I ordered a new gas hob online on July 13th and specified delivery for August 3rd. I was having the house converted from oil heating and tank gas to mains gas. The gas work was carried out on schedule and I expected my new hob to arrive and be…
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Companies losing Court Cases
I am currently taking a kitchen company to court for bad workmanship. Is there a way I can find out if this company has been taken to court previously by a consumer and even what the consequences were? Thank you in advance. .
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Currys Return Issue
Hi Guys, Just wanted to ask your advice - I bought a surface pro from Currys in June and it developed a fault so contacted them via email and had no response, the next day I contacted them by phone and was told I need to contact Microsoft. Contacted them and was told it needed to go back to place of purchase. Got a generic…
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Charity paid for goods and then didn’t receive - scam, advice needed
A charity purchased 100 items with the agreement they would be sent out over the period a year. It was paid by cheque as the charity has a trustee business account which doesn’t have a credit card and has 2 signortories. We had purchased goods from this person with no issues in the past and had no reason to think the same…
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Window Company in Manchester
We had doors and windows installed by a local company "manchester window factory" just under 2 years ago . We had a nightmare trying to get the install finished to a reasonable standard. In the end we had to accept we got as much as we could out of them in terms of engagement to get the job done as they were extremely…
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Builder hasn't finished and has now gone silent
Hi All! asking for advice after having a bad time with the builders. After having an extension built (which took 6 months too long) we have moved back in but still have a huge snag list and are not happy with the quality of the work done. Poor plastering, wonky tiling etc and are still waiting for building control…
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Curry's or courier have damaged our TV
We took our TV (65" Hisense) into store for repair as it was approx 10months old on 16Sep. The fault was it couldn't be switched on, either by the remote or with the button on the side of the TV & there was definately power to the TV. I have had updates from Teamknowhow on a number of occasions by text, stating that there…
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HELP! Purchased car without knowing it had outstanding finance on
We purchased our car a little over 12 months ago from a private dealer who lives locally. The dealer explained that he received this car, plus an additional amount of money in exchange for another car that the buyer wanted. We checked the cars history online and finance was not flagged. The car was insured fine however…
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Taking a iPost Delivery Company to a Small Claims Court
Hi All, Before I proceed with this, it would be good to get a second opinion (s) as to whether proceed with this. I sent a BMW Radio unit via these guys (iPost) and UK Mail as they otherwise known as and I can confirm it wasn't one of there prohibited items. I took the extra insurance out (£300) incase anything like this…
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Refunds for cancelled events (scam artist)
Good afternoon, Let me first put this has been notified to the police / action fraud. Myself and a group of other people were booked to attend a photographic event put on date set in August. This event was advertised in January. I myself paid in Feb via Paypal. The event was cancelled one week prior to the date, since then…
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Paypal dispute
I have had money taken by paypal (Ebayuklimit)from 2 bank accounts. I have since removed my card details. I have attempted on 3 occasions to resolve this with paypal. They say I authorised these payments and but cannot tell me what for. I never authorised this not have i purchased or sold anything on ebay. I can no longer…
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Robbed in hotel room. Who is liable?
Last night my husband was followed to his Hotel room. He was pushed inside physically assaulted and the perpetrators stole his Rolex watch and approximately £500 in cash and euros. Hotel security and police were called statements were taken and everybody left. He is an executive gentleman. He was Staying in the hotel and…
