Problem obtaining agreed refund

fleetfan2018

I am new to this forum so hopefully i'll be as brief as possible.
I recently advertised my property for sale on google using a company called Beefirst Media,after checking their credential ,I agreed to let them set up an ad for two months for £198 +vat,per month, with the second month being free.
If no sale resulted through the ad within 62 days the fee would be refunded.
However after the end of the first month, a further months fee was taken from my bank(incorrectly) i obviously contacted my bank immediately and their advice was to cancel my debit card,which I had used to make the initial payment, so as to prevent any further money being taken.
I then contacted Beefirst and they apologised,saying that they hadn't been informed that the second month was free,and duly refunded the extra payment.
As the ad had been running for the requisite 60 odd days with no sale ,i consequently applied for the money to be refunded,as they agreed.
The problem is that as my original bank card has been changed,due to their error,the refund cannot be made,so they say,as there is no trace.
i argued that they could pay it by BACs (which is surely traceable) or cheque,their argument is that company policy only allows for a refund on the original card used for payment,which i find frankly bizarre.
They said that their accounts dept. were considering issuing some kind of contract to enable the refund to be made!!,which i find even more ridiculous, at this moment they are ignoring my emails so I wondered if anyone on here had experienced anything similar,and maybe knows of a way around their intransigence.

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DoaM

Money laundering regulations (i.e. The Law) mandates that refunds must be to the same method of payment. It could be argued that a different card linked to the same account construes it as being the same method - your challenge is in convincing the company.

Can your bank help in any way with this?

PragmaticMoneySaver

From my experience (albeit only about 3 refunds worth of experience) refunds onto cancelled/stolen/expired cards will still make it to the account they're intended for so it shouldn't be a problem for them to refund it.

fleetfan2018

Many thanks I have spoken to my bank and that is indeed the case,so i'll wait and see if the company stick to their word and make the refund.

dj1471

If the payment was taken under a Continuous Payment Authority (CPA), which is most likely, cancelling the card won't prevent them from taking further payments.

Check with your bank to make sure no CPA remains in place, raise a formal complaint if there is.

fleetfan2018

Thanks I have checked this and it appears fine.

fleetfan2018

Have informed the company that they can go ahead and make the refund using the original debit card details, they tell me their looking into it.

Been a week now and their ignoring my messages for an up date,have a feeling their stone walling and am at a loss as to my next course of action.