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Ms
I had a default CCJ issued against me. The reason for the default was, mainly on health grounds that did not enable me to attend the hearing, thus i was not able to defend the claim by Lowell, on behalf of 3G. I applied for CCJ to be set aside. At first it was refused. Second try, i was given a hearing date. Judge said, it…
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Dodgy Online Cosmetics - Help!
I own a small business and purchased a number of products from a company called Luna Beauty, which sells zero waste products, all of which are clearly stated to have a shelf life of 6 months - this is the first point on the seller's website's FAQs. Some of these products were lipsticks, and I paid the invoice on 30 April,…
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Amazon Refund
I know I'm in the wrong place so apologies but i just had to post a thank you. I read the article on Amazon and Prime quite by chance, went hunting and found they had taken £79 out of my bank account in April without my permission. I hadn't signed up for Prime.I can't decide who I was more mad at, them or me for missing it…
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How do I make a claim under a manufacturer's warranty?
The details are: * I bought a Bosch dishwasher on 10th October 2017 * I bought it online from AO.com. * It came with a two year manufacturer's warranty * I used my credit card to buy it * It stopped working on 9th October 2018, displaying an error code which means an engineer would be required to fix it. * I want the…
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Buying online from outside EU
Do you have any consumer rights when buying online from outside the EU? Website is a .co.uk site, I can't see anything on the site to say where they are based, but returns address is a unit in the UK. I'm guessing they are in China. Do they have to follow any UK or EU rules for online selling or for incorrect/faulty items…
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Fridge Freezer Repair
Hi, Sorry if this is in the wrong place. We've had our american style fridge freezer for 14 months now and 2 weeks ago it developed a loud squeaking noise in the freezer section. The fridge freezer is working and all my food is fine. I booked an repair for £179! but was assured that if the engineer said it was a…
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dangerous electrical cabling in the ground
There are electric gates to the private road where we live, today somebody put a spade through the cables whilst gardening and received an electric shock, they're fine. The cables are at most 50mm under the soil and not in any sort of protective sheath, this is dangerous and must contravene the relevant standards. Should…
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Independent Furniture assessor
Hi, In the process of trying to get a full refund for a Sofoligy suite (3 seater sofa & matching chair), only had it for 4 months, tried Sofology complaints procedure, no joy, thier technician states “ normal wear & tear”, so went to the furniture ombudsman, they are siding with Sofoligy, no suprise there! I need to get a…
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Company refusing to escalate complaint
Hello, I have recently made a complaint with the company Valspar. I now need to escalate the complaint as I need to complain about the complaints manager. The complaints manager is refusing to let me speak to anyone else in the company. They have no complaints procedure that will allow me to go any higher than the…
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Voucher redeemed and refund refused, please help!
I'm hoping someone can offer advice on how to deal with a Groupon merchant that I believe redeemed my voucher unfairly and is now refusing to refund me. On the 26th September I emailed the Merchant in question mentioning that I had seen the Groupon offer and asked whether they had available appointments on Friday…
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Hotel charged me for cancelled reservation - can I get my money back?
I booked into a hotel in York using their website. The terms and conditions say that I can cancel the booking within 4 days of arrival. I rang them and got no reply, sent an email to the address on the website to cancel - all in good time. A few days prior to the booking half of the total amount was taken from my account.…
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Consumer rights: Watch out for this one!
Short Version- Don't let this happen to you!!! (read the take home message at the bottom if thread is too long) bought a PC online for about £779 from a well know retailer. Delivered within 3 days and set-up working fine until day 6 (this is important but I never new how important until today) then out of the blue the hard…
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Extended Delivery Period - P & P still refunded?
Hello there everyone, I recently purchased a leisure battery for a camper van build. However, a couple of weeks after the batteries had been delivered I realised that they were actually the wrong ones for what I needed. I quickly realised I was outside of the 14 day cancellation period to cancel the contract but decided to…
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Help! Lba failed to deliver
After months of mither about a car I bought with a fault I have a bill of over £600 for the car dealer to pay, I have sent two letters with recorded delivery and followed the rac conciliation process ( waste of time! ) however was told by rac that the garage was now shutting although they are still in business and selling…
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Tumble Dryer
I brought a tumble dryer on Argos buy now pay in 6 months, it is in its 5th month and it is rubbish! Doesn't dry all the time having to put things through 3 or 4 times and now about to call out the engineer for a second time as it is now broken again. I don't want it, as it doesn't work well (if at all) what are my rights…
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Price lowered after purchase. Advice
Hi all, I purchased an Adidas exercise bike from sports direct online store. The bike wasn't available to order straight away but I could pre-order the bike for when it was available on the 5th October. They processed the payment last week but the money was pending for a week then it dropped off. On the 6th they…
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dpd lost my phone
sent my phone LG G3 back to LG for repair. They sent it back via DPD who lost it what sort of compensation can i expect. The phone was new when i bought it (£230) but is no longer in production
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Hole In My Shorts (in the rear)
I bought a pair of shorts in August but only wore them the other day for the first time. They were then washed for the first time but, during ironing, I spotted a hole - sadly, in the rear, on the seam. :o After saying to my son that I intended to take them back to the shop, he refused to accompany me due to the imminent…
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Kitchen surveyor whom will do snag list?
I’m going to court very soon, and representing mysef over a Kitchen with faults that are numerous. Is there any person I could look for willing to do a survey or snag list of errors? I don’t really know where to turn for somebody/something that will show the judge another opinion in my favour. Thank you in advance.
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HTC Repair - 6 weeks and counting...
Hi, I sent my HTC10 phone to HTC something like two months ago to get a failing button repaired under warranty. They claimed the warranty had been invalidated due to a very small crack in the screen. I reluctantly agreed to pay the £148 bill as I needed my phone back. This payment was made on 31 August, and the phone is…
