Independent Furniture assessor

repulseman

Hi,
In the process of trying to get a full refund for a Sofoligy suite (3 seater sofa & matching chair), only had it for 4 months, tried Sofology complaints procedure, no joy, thier technician states “ normal wear & tear”, so went to the furniture ombudsman, they are siding with Sofoligy, no suprise there! I need to get a report from a Independant Furnature assessor.

Can anyone recommend a assessor that is located in Scotland.

askmeaboutsofas

Homeserve Furniture Repairs Ltd cover the whole UK including Scotland, I think they've just put their prices up but it used to be £90+vat for a call out and report for private customers. They don't necessarily side with the person paying the bill, so keep in mind if they don't find a fault you'll still have to pay the fee. If they do find a fault not covered by wear and tear (after 4 months how much wear and tear should there be?) the cost of the report should be reclaimed from Sofology.
Don't forget if you used a credit card or paid with finance, the card issuer or finance company are jointly responsible alongside Sofology.