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Furniture problem
I bought a dining room table and chairs in November 2015 and a problem has developed with the table. The retailer initially said they couldn't do anything as it's out of warranty, but then offered to collect and refund me for the table after I quoted the Consumer Rights Act. However it is a discontinued line so I can't get…
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Advice welcome- am I due a refund?
I booked an apartment through booking.com. I’d not used the site before and only really read the description and looked at the pictures. My bad! It was for my family including a 5 year old and 1 year old. On arrival we were to call the ‘concierge’ to gain the access code and find out the code for the keys. Someone said…
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Small Claims Help please
My claim is being defended so I've been notified of proposed allocation to the Small Claims Track. I have to complete the form by 16 April and return it to the court office and "serve copies on all other parties". Does that mean I do extra copies for the court to serve on the defendant or do I have to actually send a photo…
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Charged a cancellation fee but no confirmed booking
Hi, We have recently moved house, and part of our old tenancy agreement required us to have the property professionally cleaned. We approached a company by email about this service. They responded to say that they had availability and the cost of the service. We told them that any time was fine, and they said they would…
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New way to make online claims easier?
Hello, I have just read this https://www.gov.uk/government/news/quicker-way-to-resolve-claim-disputes-launched-online but can't actually see where to use this new method?
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Missing delivery help needed- Everything's Five Pounds
Hi! I'm at the end of my tether and in desperate need of help and advice. I placed an order with everythings5pounds on January 7th 2018. My order was never received and so I contacted them about it. They told me there would be an investigation into the delivery, it'd take 28 days and I MUST reply to their courier (R.M)…
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Car Hire penalty charge, help?
so this is a post for my dad.. he booked a holiday to scotland, and a car, and a flight he put his flight number on car form, and they arrived at 6pm.. he was informed he was a " no show " as the car was supposed to be picked up at 10am, with a 5 hour grace period So they charged him the £360 for the week that he was…
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Small claims court case for the Nexus 5X
Hi all, Relatively new here so please inform me if I've done anything wrong. Thanks. The Nexus 5X has had a manufacturer's defect with it for quite some time now. Poor soldering on one of the chips leads it to bootloop. My Nexus 5X encountered this issue once, sent it off to LG for a repair under warranty and everything is…
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Maplins gone into adminstration and I need to return something
Hello, last year I bought some headphones from Maplin. They came with a 12 year warranty. They have now developed a fault and I want to take them back but discovered Maplin has gone into administration. I have read that because of this, the law is different and they can refuse to refund or replace things. under their 12…
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Car Lease dispute over RFL
Hi there. I am currently leasing a car which I ordered on the basis that the road fund licence was was included for the term of the lease. The quotation from the broker stated RFL was included “full term” and the email that contained the quote included the statement “What’s included - Includes Road Fund Licence for the…
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Verbal contract
I recently had a salesman attend my home to measure up a new set of patio doors. The verbal quote was somewhere near what I expected and said he would probably go ahead. The salesman explained that he would email the written quote when he returned to the office to allow us to continue. I haven't signed anything or paid any…
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vodaphone
Can this be correct I stopped paying Vodafone as they made it impossible for people to contact my business for a full week back in January 2013 I told them I would not pay them any more ustill this was resolved basically got laughed at now looking at my credit score they have turned a 35 pounds bill into over 6000 pounds…
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Virgin Media
Hi guys, Quite a strange query but here goes; Around 6 months ago we had Virgin Media installed. The engineer had to drill through the wall to connect the cable. The engineers first attempt to drill through failed and he decided on a new location to drill which was a success. Over the past month we have had damp coming…
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Cheaper identical flat? Rights with my landlord?
Hi, not sure if this is the right place to post, sorry if it's not. In currently renting a 2nd floor flat, all of the flats in our building are identical. The ground floor flat in the building has come up for rent at £120 cheaper than we are currently paying for ours. Do I have any rights over this to ask my current…
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Question about asking for a deposit back on a chicken coop
I was hoping someone on here may be able to advise. In the middle of February I ordered a custom chicken coop and paid a 25% deposit to a local company. I know they are busy with other orders but after nearly seven weeks I hadn't heard a thing so decided to follow up with a friendly email. The day after the email I…
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Plumber no-show
Hi, Firstly, thank you for an excellent forum. It has provided many answers and solutions for me in the past. This time however, I think I need some advice. Here's a brief outline of my issue: Boiler leaking. Called and arranged inspection of boiler by plumber with a close family connection. Plumber inspected on a Friday…
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Faulty appliance: reluctance to replace
Seven months ago bought an integrated fridge freezer. Recently, stopped cooling in both sections (now turned off). Contacted the repair company which acts for the manufacturer and holds the guarantee. Sent our an engineer who happened to be the original retailer/installer. He said that the appliance needed replacing.…
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Amazon Third Party cancelled my order
Hi, I just wanted to know if im entitled to anything, I have seen similar threads like this one which are not entitled to anything and if the buyer can cancel it then so should the seller, But this is about my computer. I was going to build a computer and i was originally going for a 1080 build, But then i upgraded to a…
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Central heating
In November we had the radiators replaced and the cylinder changed to an unvented system (at the plumber's recommendation) The house hasn't been as warm since. Last week the plumber identified that the boiler we had installed in 2016 was too small for the house. We think this should have been identified earlier (before…
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Duplicate orders
Hi, I ordered some contact lenses from an online company in January. The courier lost them in transit and having spoken to the company they distributed another’s order. I have had an email today from them saying that I have either return the order or pay for the duplicate. Can someone give me an idea of where I stand.
