-
Currys Warranty
Quick question on Warranty rights... I purchased a TV with 5 year Knowhow Guarantee. Having checked the terms it was the repair and support plan. However after the TV was sent back for repair they are telling me it is not covered under the standard Manufactures warranty due to liquid damage, I really do not know how a…
-
247 Home Rescue - The Consumers Right to Complain only if give up Free Speech
Unable to make a complaint to 24/7 Home Rescue. They only accept complaints via email, won't discuss on phone and say it's impossible to speak with a manager. Can only submit a complaint online if press "I Agree" on this removal of free speech: [FONT="]I agree to desist from writing any comments on- line, including…
-
Online training unfair cancellation fee
Hello all, I bought an online training course from Origym, they offer training courses for personal trainers. I paid a £150 deposit using my debit card on January 19th 2018. I was due to pay £117 a month for 7 months. I cancelled the Direct Debit on February 12th 2018. The important bit - I did not log in to the training…
-
What are my right with an iPhone 6s fault
Hello I took my iPhone 6S 64GB to Sync at Deansgate, Manchester for a new battery to be fitted under the Apple battery replacement programme, as I was experiencing problems. I received a phone call off Sync who said they had replaced the battery with two other new batteries and the iPhone would not turn on, although the…
-
Small claims query.....
Hi When you win your case in the small claims court, what are the fees that you should automatically get back in terms of costs, e.g. travel, expenses, court fees, application fees? Is it listed anywhere? Thanks
-
Return to base warranty costs
Hi guys a bought a refurbished laptop online, and paid for Next day delivery. After 6 hours after it arrived, it completely crashed and was useless (I work in IT so I know what I'm doing!). It has a returrn to base warranty, as a lot of them do nowadays. The website states that: - "All item carries Return to Base Warranty.…
-
Royal Mail Guaranteed Delivery 'Missing in Action.'
I sent quite an expensive item via Royal Mail yesterday using 'guaranteed next day 1pm delivery.' 1pm has passed, and it has not been delivered. I have tried multiple times phoning their 'customer support line,' but the delay was so long, I had to give up, or face running out of mobile phone credit. I am hoping that it…
-
Problem with online returns
I ordered some dresses online from a well known retailer. I have been a regular customer for some time. I ordered 5 dresses. Sent them all back as didn’t suit and have been credited for 4.when I called to enquire, they said there were only 4 returned. I know I sent 5. They then said they would call me back, which they did…
-
Laptopsdirect - loss of a bargin
On the 20th Martch I brought a Samsung S7 and insurance off them. It would not connect to mobile phone providers. On the 3rd April, after return, they agreeded it was faulty, and they would replace it. Ten minutes later I found a message on their emessage sytem that they could not replace it as they didn't have any black…
-
New conservatory leaking
Hello, I wonder if anyone can offer some advice. We had a new conservatory installed to replace an old leaking one. We were assured by everyone that we wouldn't have the same issues and spent over £30,000.00 but its been leaking since it's installation in March 2017. We have had the company back over 18 times but today…
-
Green Motion car rental - Small Claims Court?
Some friends of mine are from overseas but working in the UK for 2-3 years. They hired a car from Green Motion car rental for a couple of days. On return, Green Motion identified a 5cm hairline scratch on the top of the rear bumper, where the hatch closes. It is barely visible, and in fact not visible when the hatch is…
-
PC World
I purchased a Microsoft Surface Pro on Friday from PC World. I came to turn it on at work yesterday and it wouldn't start up. I rang the store and they tried to do a fix over the phone by resetting something. It didn't work so I have been told to take it back to the store for a repair. Surely I am within my rights to…
-
What are my rights (DFS sofa)?
We ordered a 2 seater electric recliner sofa on 30 Dec 2017 from our local branch of DFS. It was paid for on a Barclaycard credit card (the order was placed in my husband's name and he is the primary card holder). The sofa was delivered last Monday (26 March 2018), late afternoon. The delivery men left and we sat on it…
-
If an item is too big for the letterbox, does the postie have to knock the door?
Our house has a driveway which is around 50ft long. At the gate before you enter the property, there's a postbox. Our regular postie will walk to our door if there's something too big for the postbox. But the chap who does deliveries on a Saturday does not. He simply leaves a card saying the item was too big, and we then…
-
Question about ‘fit for purpose’
Hello, I am looking for advice regarding the fit for purpose clause in the consumer rights act. As background I recently bought some over ear headphones from currys’. I subsequently found out that they are quite tight and so will give me headaches after a few hours use. I also found that the user reviews on the…
