PC World

sazzlejazzle

I purchased a Microsoft Surface Pro on Friday from PC World. I came to turn it on at work yesterday and it wouldn't start up. I rang the store and they tried to do a fix over the phone by resetting something. It didn't work so I have been told to take it back to the store for a repair. Surely I am within my rights to insist on a replacement? I don't want a substandard machine that has needed a repair within 48 hours of purchase. I also purchased Microsoft Office for 5 computers and have installed it on 2 so not sure how this would be moved to a new laptop?

Thanks for any help....

Zandoni

https://www.currys.co.uk/gbuk/terms-conditions-1044-theme.html
Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.


You'r Office problem should be OK do a bit of research with Microsoft.

giraffe69

Office can go on any five machines if that is the licence you have. As and when you have the problem fixed you can go on to your Microsoft account and remove the machine you no longer have.

As to the repair/replace problem I suggest you take it back, let them inspect it and if they try to be difficult call loudly for the manager.

verityboo

sazzlejazzle wrote: »

I purchased a Microsoft Surface Pro on Friday from PC World. I came to turn it on at work yesterday and it wouldn't start up.....

Was it purchased for business use?

sazzlejazzle

No, personal use. All sorted. They exchanged without question and gave a new office set up. Excellent customer service. Thanks guys.