Car Lease dispute over RFL

Uncle_Cuddles

Hi there. I am currently leasing a car which I ordered on the basis that the road fund licence was was included for the term of the lease. The quotation from the broker stated RFL was included “full term” and the email that contained the quote included the statement “What’s included - Includes Road Fund Licence for the duration of the contract, and free UK Delivery to your desired address.”. I placed the order on receipt of the quote, and signed the leasing document with the finance company which matched the quote. One year later, I have a reminder to get my vehicle taxed, so passed it on to the broker to ask how it gets paid. I am now being told I have to pay it because it’s only included for the first year. When I pointed out what the quote says I have been told that the order does not state that and the order can change between the quote and the final deal. I have checked the paperwork and the finance company documentation does say that “you are responsible for paying for fees, licences and taxes, including RFL, fines, parking tickets, toll fees, etc”. I must admit I didn’t pick this up at the time.

The cost matches the quote, and the payment of RFL was a determining factor as it saves £880 over the life of the 2 year lease (the tax runs out 2 weeks before the end of the lease, so I will have to pay it before I return it). They also didn’t point out the difference between the order and the quote.

Do I have any recourse?

Uncle_Cuddles

Sorry to bump this. Can anyone offer any advise please?

Ectophile

Do you have the statement that RFL is included in writing from the broker?

If so, your best option would be to make a complaint against them - they should have a complaints procedure. If that doesn't work, the only recourse would be (to threaten) legal action for recovery of your losses.

Uncle_Cuddles

Yes. The quote was attached to the email and stated it was included for the full term. In addition, it was stated in the body of the email. I spoke to them at the time to check this and they confirmed verbally it was for the full term, although I cannot prove this.

I am thinking this is misrepresentation, false advertising, misleading information, perhaps something under trades description. I relied on them to provide true and accurate information and pricing and they did not draw my attention to a significant variation in the quoted offer.

I’m just not sure what the legal term is that this falls under.

Ectophile

Try the Consumer Rights Act 2015, Chapter 2, section 11 http://www.legislation.gov.uk/ukpga/2015/15/section/11/enacted