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Mothercare Franchise Issue
Hi, I am looking for advice. My parents purchased a gift from Mothercare in Gibralter. They specifically asked at the point of purchase if it could be returned in stores in mainland UK and the store assistant said yes. I have since tried to return the item (dresses, too small) in my local store only to be informed this was…
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Empire Cinemas - tickets non-refundable
Tickets booked at Empire Cinemas are non-refundable and non-exchangeable. Well, clearly that's not true - they could refund and exchange them if they wanted to. They just choose not to allow it. Legally, can they deny you a refund? Are they allowed to not offer any sort of cooling off? And from a business point-of-view,…
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Skirtingboardsdirect
I'm after a bit of advice, I hope that some of you forumites can help. I ordered a standard oak timber window cill and trim from Skirtingboardsdirect whom I would not recommend (hindsite is wonderful!). Their website said delivery within 7-10 days. after a week I contacted them about delivery as I hadn't heard anything…
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Currys won't repair 2 month old washing machine except on Wednesdays
I bought a brand new Logik washing machine from Currys on 10th Feb 2018. It broke down with an error message. I phoned Curry's whose repair department said they only do repairs in my area on a Wednesday. I can not take time off work but explained I could arrange for someone to be at the house on a Friday.but they said it…
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Refund of delivery costs
Hi there, I know that companies (incorrectly) often take off the postage costs of goods purchased online when you return goods. However, I wondered if anyone knows what the rules are where you purchase multiple items with an offer of "free delivery on orders over £75 and free returns"? I recently purchased clothes from an…
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Charge back dispute for music lessons
Hi, I'm looking for some advice on credit charge back please, it's for some music lessons that I bought from a local shop on my amex credit card. Long story short, the tutor that was meant to be professional didn't have the necessary skills to teach, I can honestly say that she had less knowledge on music than I as a…
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Siemens - Replacement Washing Machine
Hi There, My first time posting but hoping someone can help. We purchased a Siemens IQ700 washing machine with 5 yr warranty in Oct 2012 via an online dealer we met at the Ideal Home Show. I believe we paid in full by Debit Card at the time. Now, just a few months out of warranty, the machine has stopped working. On…
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Cloggs.co.uk how to get a refund
The website cloggs.co.uk has ceased trading and not replying to emails. I ordered 2 pairs of shoes a few weeks ago but they failed to deliver, wanted to track online but the website is closed. Please advise on further action in order to get the money back.
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Small Claims Court Counterclaim filed, will this be defended?
On Notice of Proposed Allocation to the small claims track it confirms that claim has been defended and defendant has filed counterclaim (Im defendant) directions say small claims directions questionaire must be completed and filed but it does not mention defending the counterclaim. Does the original claimant have to…
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B&Q Lifetime Flooring Warranty
Hi could anyone give me some advise please I have a b&q laminate flooring laid in my house which covers a large lounge through to conservatory and through to kitchen The flooring has been down for approx 8 years and certain random areas are starting to fade. The product was purchased because of its lifetime guarantee which…
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PAYG mobile phone scam?
WARNING of possible scam using pay by mobile phone service. I have just had money deducted from my 3-2-1 PAYG mobile phone balance by a company claiming that I signed up to a "Fitmate" service at a cost of £3.00 per week. I am certain that I never signed up for any such service, and most certainly not using my PAYG mobile…
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Harveys Sofa's Compensation
Hi, I bought 2 leather 2 seater sofas from the Harveys Furniture Finchley range on 6/1/2017. They cost me a total of £1528.84 + £59 delivery and I also took out a 5 year care & protect insurance policy so total cost was £1822.84. Delivery was on 26/5/17. However, both were faulty and a Homeserve Technician came out and…
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Sale Misrepresentation/Breach of Contract
I entered into a mobile phone contract on November 24th, 2017. I have not been able to get mobile data, internet or telephone signal from the very start of the contract at my place of work. Despite complaining, Carphone Warehouse have dismissed me and denied liability. I contacted my credit card provider, HSBC, using a…
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Refund from Dreams Beds?
Hi Guys, I thought I'd run something by you all as a bit of a sanity check and also for advice from peoples experiences with Dreams (or any bed retailer in general). Ok, a bit of back story, I'll try to keep it short. We visited our local Dreams branch as they'd come highly recommended by what we now assume are largely…
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Argos asking me to contact manufacturer
I bought a Lenovo 3 tablet last year but after a few months I had to have it replaced due to a fault. The replacement was in October 2017. The new tablet has developed a fault and argos online are asking me to contact the manufacturer. Can't I just visit the shop and ask for a replacement? (Reason why I stick with this…
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Refund due to a complaint
Hi Currys agreed to refunding me 15% as there were scratches on a delivered washing machine I had bought. I had paid for the washing machine though a gift card which gave you 8% back, so worth doing it that way. However, the refund is now going back into a gift card and coming out in the post to me, as that was the…
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Mamas and Papas - return policy
Hi guys Just looking for some advice please.... I recently ordered a mattress from the Mamas and Papas website, when it arrived I took it out the packaging so I could feel it and make sure it was all ok for my baby, however it was far too hard so I put it straight back in the packaging and took it to store to exchange it…
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Phopne not working correctly on delivery
I bought a phone from Laptops direct and I also brought their extra 12 months insurance which tops up the insurance from the free 3 months to 12. The phone did not make or receive calls I returned it, but they only refund the cost of the phone; not delivery or their insurance. Should they refund the unused insurance?
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Making a personal injury claim after pothole road accident
Hi all, I had a pretty nasty road accident last week after my bicycle hit a pothole at speed and I ended up being thrown off into a tree. I'm not a fan of this whole "compensation culture" thing, but I've been told by a few people that I should take action against the council responsible for the roads. The road in question…
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Exchanging a product- Currys PC
I really hope there is a way to solve my problem below! Last week (April 4th) I bought a TV from Currys. Discussed the product in the shop with one of their guys, explained that I need it as an extended screen for my MacBook. He even advised me on getting an HDMI connection for it that was approved to work by his manager…
