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Help with filing a small claims
Hello, I purchased a used vehicle on 20/12/17 from a used car dealer, upon driving it home I noticed a fault with the gearbox. I immediately called the dealer and explained my finding and I said will bring the car back for a full refund. The dealer said they do not do refunds however they will honour the fault and repair…
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Should I open a court claim?
I purchased a Fitbit fitness tracker last year. I purchased directly from Fitbit not through a retailer. Within around four weeks of purchase it became clear it was faulty. I immediately contacted the company and after several months of complaints they eventually agreed to replace it. They sent me a “refurbished” (ie used…
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What am I paying for when I send a parcel?
If a parcel company can exclude all liability if I don't buy extra compensation, what exactly am I paying for when I send a parcel? Surely even if I decline to take out compensation I must still be buying something? It can't just be the right to get the carriage charge back if the parcel is not delivered, as I have this…
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Business to Business rights? Edfirst scam?
Hello I'm looking for some advice. I've just set up my own business and joined a registry. A company called Edfirst found me through that registry and offered to refer my services exclusively to schools in my postcode area for a fee of £250+vat. It sounded great and I signed up this was 11 days ago. However, I've realised…
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Lost return by MyHermes sent through a 3rd party courier
Parcel Motel is a courier service that allows the people resident in republic of Ireland to purchase goods in the UK (at a cheaper cost) and have them delivered to a PO Box in Northern Ireland. They partner with MyHermes to offer a returns service - more info. I returned a MyHermes package via Parcel Motel almost 2 weeks…
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Tubs2u
Hi there, has anyone had any dealings with this company? They used to be called hot price tubs. Anyway bought a tub off them 6 weeks ago, delivered on saturday and it came with more leaks than a sieve. No filters no chemicals as promised and the lights didnt work. Rang up to complain and got all the usual apologies etc.…
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Phone warranty
Good Morning, Hope I am writing on the right place and you can help me with this issue. I have a 2 year contract on a phone and put it on warranty as it was very slow, battery has been miserable, compass does not point north, etc... Today the repair agent called me saying they need to charge for a screen replacement. I…
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BT Withholding Refund
Hi, I asked BT in January to investigate some overcharging on my account, it tallied up to a significant amount according to my records. BT denied any wrongdoing until a Complaint Manager investigated and discovered £120 worth of money owed to me due to an error on their side. They asked if I would close off the complaint…
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Returning a new car
I recently bought a new car from a dealer in Glasgow. The car was sold to me without the ability to use 5th or 6th Gear which I only discovered on the drive home. The dealer then took two weeks to fix the issue. When I sad I wanted a replacement vehicle the dealer stopped responding to all my communications (phone/email/…
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Moneygram non transfer
Hi, not sure where to post this, so will start here. A friend was sending some money via Moneygram but for some reason the payment was never sent. However, her bank account has been debited. 4 1/2 months down the line, she has still not had the money refunded to her account. Her bank has advised that Moneygram/Post Office…
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Company Cancelled My Direct Debit
I apologies if this is in the wrong forum, I figured this was the best place to post this. I am just looking for some advice on a situation that has happened recently. I rent through a housing association and was informed today that my rent account was in arrears, when I queried this, they informed me that the direct debit…
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Holiday let down
My friend and I booked a river cruise holiday with 3 days in the capital before the cruise. The evening before we were to travel to the ship we were told that there is a possibility that we may not sail but we would be taken to the port anyway. A number of people had booked cruise only and were telephoned the day before…
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Refund on delayed custom build product
Hi I ordered a customised iMac from an iStore ( not Apple store) and was given a delivery time of 14-21 days which will now be exceeded by at least 5 days. I have asked for cancellation and a refund, but been refused on the grounds of it being a custom build product. What are my rights?
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Co-Op Petrol station charged me twice
I just noticed about two weeks after visiting a local co-op petrol station that I was charged twice. I no longer have the receipt for the items but I saw on my bank statement yesterday that the same amount was taken twice at the same time for the same items. Is there any way I can get my money back? I paid using my…
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I want a replacement not a refund
Hi, I have been offered a refund for an item I bought online in November 2016 as it was defective and failed a few weeks ago. It was a chore to get them to accept that it was reasnoable for it to be expected to last longer than a year (electric shower) They have offered a refund, but a replacement of the same make and…
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Domestic & General
The Domestic & General service contracts that I have qualifies every service that they offer in exchange for the service charge as follows "(at our option)". If their option is to do nothing in the case of each service, they appeared to be selling nothing for the money. Is it correct that every paid for service is at their…
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Fencing and boundary issue
Last week we had fencing contractors in to replace an 80ft section of fence. We involved our neighbours from the start, and even used the contractor they sourced – they arranged the quotation visit. We are paying for it. There were some problems with the installation. We had to really keep on top of the contractors to make…
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PayPal limitation
I received an email last Thursday informing us that my PayPal account had been ‘limited’ due a large number of claims. This was a shock as I was unaware that we were breaking the PayPal User Agreement. Apparently we had been sent an earlier email warning us of this, however I can honestly say I have no record of this! In…
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Two orders placed – 1 cancelled, both delivered!
I would be very grateful for any advice on this rather interesting situation! I placed an online order for a mirror on 25th March for £350. Delivery time was estimated to be up to a month 2 Days later the website had a sale where the same mirror was £280. I rang customer services and asked if they would be able to honour…
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What is my rights on upvc door order.
I had a problem with my lock sticking and called out a glazing company to give me a quote. They looked at it and quoted me £336 for a new lock with fitting but if I ordered a new door it would it would only be £150 more which seemed at the time more practical so I signed the order. A couple of days later I phoned a…
