Domestic & General

Sterlingtimes

The Domestic & General service contracts that I have qualifies every service that they offer in exchange for the service charge as follows "(at our option)".

If their option is to do nothing in the case of each service, they appeared to be selling nothing for the money.

Is it correct that every paid for service is at their option?

seashore22

I'm not sure I understand your question.

Despite saying an automatic "no" to every extended warranty we've been offered (I think they are generally a waste of time and money), we did end up with one on our washer/ drier because it's so unreliable. D and G have never failed to come out and repair it when it's broken down. Apparently the spares for our machine are very common and I get the impression that they will be repairing it into the next century if we so wished.

I think they will offer a replacement if the machine isn't repairable, but I doubt that it will give me the washing machine I want and I'm fairly keen to get a decent replacement and ditch the service plan.

Does that help?

Sterlingtimes

Thank you. My point here concerns a matter of contract. The consumer pays money in exchange for a service. The service provider offers nothing in return for the money that is not at its option.

So if Domestic & General says, "we opt to do nothing" then the contract has no value.

Usually, a contract would offer something concrete in return for the consumer's money.

shaun_from_Africa

It might be that they have that clause in the T&C's to allow them to refuse to repair an item if they think that the damage or failure is intentional because the policyholder wanted a new appliance.

With all of the posts on here where D&G get a mention, I can't remember reading one where they have refused to do anything so it's probably there just in case rather than something they use on a regular basis.