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Cash for services
Can a trader insist on cash for a job done & refuse card or cheque payment?
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Faulty Dell desktop
On the 18th September 2017 I purchased a Dell desktop PC online from their website using my debit card. It was delivered a few days later. The computer worked ok, but had a tendency to crash when it was on power save mode. However restarting would fix this. On Sunday the 18th March, the computer crashed again but this time…
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"No purchase necessary" - clarification needed
Hi guys - long time reader of the site but first time poster. Not sure where to turn for this question so I hope you guys can help. I did a search of the forum but couldn't find anything relevant but I may have missed something so sorry if this is a duplicate and sorry if I'm posting in the wrong section. I had an email…
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Charge for Hire Car being Stolen
Hi all, Hopefully got this on the correct bit so...my wife had her car written off whilst parked up (so no argument of fault) and she is with Hastings, they then gave her a hire car through Auxillis who gave her a Ford Fiesta with keyless entry, she accepted the agreement expecting to only have the car for tow or three…
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Faulty Iron
We purchased a new steam iron in June 2017 so its approx 9 months old. I registered it with the manufacturer to get a 2 year warranty. It has stopped working and the manufacturer has replied to my query asking "can you please confirm where this was purchased from as some companies have bought out warranty for the first 12…
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Ups claims - refusing to pay out
Hi, I recently sent a mobile phone with UPS where by it was bubble wrapped in a box within a box so it packaged as good as it could be. Upon it being collected and delivered, the phone is no longer working. I did take out the extra insurance to cover me up the value of £300, I submitted a claim with UPS within 2 days, they…
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Return of shower cubicle- due to preselected error on website
Hi We are having a new bathroom fitted. Due to layout we had to order a 3 door shower cubicle. We order via a company called shower tray uk. When we ordered we found the shower cubicle we wanted. The website preselected the shower tray that fitted ( thought we!) We received it all. Plumbers started to fit the shower.. they…
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Amazon order replaced with baby wipes
I bought an item off Amazon last week which cost over £100 The item was delivered today and the end of the parcel was clearly open, we were not asked for a signature the guy just handed it over and walked off. On bringing it inside a pack of baby wipes fell out - my item is not there. I have emailed Amazon and waiting for…
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Can a shopkeeper refuse to give change?
If, displayed very clearly by the till, was a sign saying "We do not give change" could a shop simply take your money and refuse change? I'm guessing not. So why do most car park machines not give change? They can give change. The technology exists. But they're obviously programmed to not do so. My local car park charges a…
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So I got my CCJ: Now what?
So I got my CCJ: Now what? I was unlucky enough (or stupid enough) to pay a dodgy tradesman (crook IMO) £500+ as a deposit for work that was never carried out. Long story short I undertook civil proceedings and have been eventually awarded a CCJ against him. I know from several other people in a similar position that…
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Contacting toys r us
Hi Does anyone know how to contact toys r us about a faulty item now they are in administration. We were given a soft toy manufactured by them a few weeks ago as a birthday gift which has been lying unloved on a bed since it’s arrival. Today when it got took my husband noticed the stitching loose and when I inspected it…
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Double glazing compensation
Hi, We recently employed a company to install new windows in our house, dismantle the front porch and build a new, bigger one. This was a smaller company than others we had quotes from and we liked that they were straightforward with their quote and didn't slowly chip away at it like the other companies did - making out…
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Apple Watch repairs
Can I ask for some advice for the situation I currently find myself in. Back in February, I purchased an Apple Watch from Currys (using gift cards & my credit card to make up the balance). 2 Weeks ago, I was wearing my watch whilst getting dressed and feeling something snag on my jumper, I noticed the screen had cracked…
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What are my rights?
Hi I'm not sure if anyone can help with this? I registered my horse with a vets practice several years ago and in order to do this you have to have your card details on file. I rang to arrange a visit for today a couple of weeks ago, and on Thursday last week (5 days before the visit) the girl in the office rang to tell me…
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Enforcement Help Please
I have judgement against a UK company, the amount is less than £600. I paid for CC Bailliffs, however the company refused to answer the door to them. What can i do next to enforce my judgement?
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Local council query
Hi all, I think this is in the best section for my question. My local council provides us with our weekly refuse collection and the vehicle used has on more than one occasion reversed onto our land damaging the grass. Where do I stand? I've emailed them and they've said its not down to them I must go to the refuse…
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Financial Ombudsman vs Small Claims Court
Hey all, I am currently in a dispute with a company and unfortunately feels like I am not getting anywhere complaining directly to them. My next option is to either get in touch with the Financial Ombudsman or take them to Small Claims Court. I know the Ombudsman offer a free service and are supposed to be impartial, and…
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home electronics safe vs unsafe?
Hey All, I hope I'm posting in the right sub-forum, feel free to tell me I'm not! My questions are in light of a realisation I had, specifically due to the number of fridge, washer, home appliance recalls and warnings coming out as of late. It's my understanding that they've been produced with faults (unintentional, I'm…
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Tesco - return to store
Hi - have a query about an experience I just had in a Tesco store. I would be grateful for any feedback from those more knowledgeable than me. My wife bought some underwear there 4 weeks ago (exactly). As many stores do not accept returned underwear she explicitly asked the cashier at the point of payment if they could be…
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Ebay/paypal fraud
On 26 Feb 2018 I was defrauded on Ebay for the purchase of a Rolex watch in the amount of £5550. I have contacted Paypal to confirm that I have not made this purchase and therefore the transaction is fraudulent. Paypal have responded saying they have investigated and there is insufficient evidence to pursue the case. I…
