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Wedding venue has cancelled - bankrupt. Where do I stand?
Hi, I'm looking for some advice although I'm aware I'll probably have to go see a solicitor about it at some point. My partner and I booked a venue back in august 2017 for a wedding two years later. We paid a deposit of just over 2k to secure the venue. Last month, we had an email from them stating that their temporary…
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Sick puppy purchased
Hi everyone, After a little advice on my rights please In January 2018 we purchased a springer spaniel puppy 20weeks old from the breeder who originally was keeping her but then decided not too. It was apparent when I got there that she wasn't very well kept, yellow wee stained legs, underweight, itching, and bloated like…
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Faulty Tv
Hi i bought a tv from very in feb and after 2 weeks a fault occured with the remote not working. A replacement remote was sent but still not working. To cut a long story short.. since then i had 2 failed collections by the manufacturer to have the tv repaired, been passed backwards and forwards between the retailer and…
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QuickWeFix - phone sent for repair and no answer back
Hi everyone, I am dealing with a situation I am not comfortable with. I sent my phone on 2nd April to QuickMobileFix for a screen replacement for which I paid straight away £179. On 4th April they updated the tracking number saying that they received the phone. Then a week later they diagnosed the issue so they updated the…
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damaged goods outside of suppliers 5 Day ruling
Hi Everyone ,We have just had a kitchen supplied by Tecaz and fitted by someone recommended by the Tecaz Salesperson. We are very pleased with the product and the standard of workmanship used to install it however....... As we were having our old kitchen removed and the new one fitted things were a bit chaotic as we were…
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Bought bike from charity shop
Hi Apologies in advance if a similar topic has been discussed here before. We bought our son a second hand bike from a charity shop a month ago. The chain has broken. I went to the charity shop to be told they can't do anything about it. No refund and no exchange. Can they do this? I asked if they can fix it but they said…
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Help? Poor service from task rabbit for Ikea
I have read with interest the various threads on this forum for how good and cheap task rabbit is and how the user (ie me) would say what they were prepared to pay and people offer to do the work. We bought 4 Ikea wardrobes with sliding doors and task rabbit are the recommended installers. We were told how much we would…
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Oh no! Another Sofa Finance question!
Hi all. Long story short, I am newly single so went I sofa shopping tonight. I saw the SCS advert on tv and thought I'd look. Found the one and only comfortable sofa in the showroom (!), one called Anya and chose my colour. I ordered on finance (£14 per month with a carpet and underlay). I've just got home and received a…
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Consumer Contracts Regulations: being denied a refund
Hi all, My mum recently bought an item of clothing from Dansez. The item arrived but it does not fit. She requested a refund within a week of the item arriving but has been told that she is not entitled to one as the item was on special offer. They are allowing her to exchange the item for another, or to receive a refund…
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refund
Hi guys hope you can help, I am from Ireland and bought an refurbished Iphone from a company in England as an xmas present for my son but in the new year we had to send it back as it was faulty, after a lot of emails and a month later they said the phone couldn't be repaired so they sent out a new one when it arrived it…
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[Zipcar] Incorrect advice was call handler's "opinion"
Hi all, long time user but the first time I've needed to ask for help... I recently rented a van for 24 hours through ZipCar. Whilst the van was parked overnight, somebody slashed the tires. Zipcar helped me get to Kwikfit where they were supposed to have an account to get a new tire fitted. Neither zipcar or KF could…
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Breach of contract wedding venue?
Looking for some advice as to if we have a reasonable chance with a breach of contract claim. I’ve discussed with a citizens advice consumer service adviser, it wasn't a long discussion and they didn’t review the contract but suggested we write to the venue provider requesting full deposit refund due to breach of contract,…
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Unsightly marks on Rangehood
I had an oven and hood installed in October 2016 as part of a kitchen refurbishment. I registered online on 1 November 2016 for an extended 2 year warranty but this appears to be ignored by the company. The stainless steel rangehood now has unsightly marks on the front and on 9 January 2018 the company sent a service…
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Prescription directing by the GP
Recently GP surgery started directing prescription from old pharmacy to a new pharmacy which is opened within the surgery To an extend that during the consultation GPs are asking patients to sign a consent form so that they can divert their prescription to a new pharmacy without asking patients choice. Even the…
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Supplier refusing to replace faulty goods
Hi All, I'll try and keep this brief, but it's rather a long story. I ordered a front door via email after viewing someones website. (I found out some months later they were only a trader, not a manufacturer.) It was custom made (only by size, the parts used were all standard parts,) and I was promised a delivery date,…
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Car Insurance Cancellation - Within 14 days
Afternoon all, I took out car insurance through a comparison site just under two weeks ago, but when I logged in to check my policy documents I noticed that my insurance type was set to S, D & P, so no cover for commuting to and from a single place of work; I was certain I'd selected S, D & P + commuting when I ran the…
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Nokia Activite Watch - Complaint difficulty
I bought a Withings Activite watch over 2 years ago (company since bought by Nokia). This was then their premium smart watch product, which has since been retired and replaced by other versions. The watch worked fine until the start of this year when it developed an odd fault of the time shown on the watch lagging actual…
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Consumer Rights Act - Faulty Vehicle
Hi Everyone I looking for some thoughts on my case here and expected chance of success and pointers as to what I need to do. I recently purchased a car which had long MOT and was described as "mechanically perfect." Its not a new car so a bold statement but that's what it said. It was purchased from a sole trader. I took…
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Wheels are deteriorating
We bought a set of wheels from a company called Alloy wheel traders 13 months ago. The car belong to my son who has no drivers license yet he is just learning to drive, so the car does move but very little and it's looked after and cleaned weekly. On washing the car I realised that the wheels are rusting. These wheels are…
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Has the FSCS paid me in error?
In june 2017 I received compensation from FSCS for an insurance policy for a company that went into administration in Sept 2016. Yesterday I received a phone call from the insurance broker stating that FSCS have paid the compensation to me in error and I owe them (the broker) the compensation. I was told I have 7 days to…
