Prescription directing by the GP

PCN

Recently GP surgery started directing prescription from old pharmacy to a new pharmacy which is opened within the surgery
To an extend that during the consultation GPs are asking patients to sign a consent form so that they can divert their prescription to a new pharmacy without asking patients choice.
Even the receptionist and practise manager are getting involved in directing patients prescription without full information and consent from patient

Is this legal if so how to complaint and whom to complaint
Do we need a proof . if a complaint is made GPs can tell that "we are not doing this"
Can some one inform me the rules how it works please

shortcrust

You might want to think about getting this thread moved - you've posted in the Credit Card board.

I can't see that they're doing anything wrong. The patients do have a choice. When they're asked to sign they can say 'no thanks'.

foxtrotoscar_2

PCN wrote: »

Recently GP surgery started directing prescription from old pharmacy to a new pharmacy which is opened within the surgery
To an extend that during the consultation GPs are asking patients to sign a consent form so that they can divert their prescription to a new pharmacy without asking patients choice.
Even the receptionist and practise manager are getting involved in directing patients prescription without full information and consent from patient

Is this legal if so how to complaint and whom to complaint
Do we need a proof . if a complaint is made GPs can tell that "we are not doing this"
Can some one inform me the rules how it works please

What has this to do with credit cards?

elsien

Just tell them you want the prescription yourself to take it wherever you choose.
Or if you want to use the electronic system you have the right to nominate your own pharmacy, they can't tell you which one to use.

You would generally start off using the practice complaints procedure. Although I fail to see how you know what is happening in other patients s consultations, and they would need to complain for themselves.
Otherwise you could approach the CCG, or contact CQC.

shortcrust

elsien wrote: »

Just tell them you want the prescription yourself to take it wherever you choose.
Or if you want to use the electronic system you have the right to nominate your own pharmacy, they can't tell you which one to use.

You would generally start off using the practice complaints procedure. Although I fail to see how you know what is happening in other patients s consultations, and they would need to complain for themselves.
Otherwise you could approach the CCG, or contact CQC.

My guess is the OP's connected to the old pharmacy that's losing business to the new.

pogofish

You can get credit cards on prescription now..?

Wonders will never cease..!

DoaM

It's now been moved the Consumer Rights, but I'm not sure even here is the right place for this.

elsien

shortcrust wrote: »

My guess is the OP's connected to the old pharmacy that's losing business to the new.

Yes, I did wonder that.
Perhaps the OP would like to share the full story.

bris

PCN wrote: »

Recently GP surgery started directing prescription from old pharmacy to a new pharmacy which is opened within the surgery
It's the obvious thing to do.
To an extend that during the consultation GPs are asking patients to sign a consent form so that they can divert their prescription to a new pharmacy without asking patients choice.
In what way is it without the patients choice if there are asking your permission, asking you to sign the consent form is just that.
Even the receptionist and practise manager are getting involved in directing patients prescription without full information and consent from patient
Again hows it not full information and consent, what about this consent form you are asked to sign?

Is this legal if so how to complaint and whom to complaint
Do we need a proof . if a complaint is made GPs can tell that "we are not doing this"
Yes of course it's legal, "we're not doing this" then don't, don't sign the consent form and they won't redirect your prescription.
Can some one inform me the rules how it works please

It will of course suit a lot of patients to get their prescription whilst they are there anyway

oldagetraveller

"Recently GP surgery started directing prescription from old pharmacy to a new pharmacy which is opened within the surgery"
This is what happens at my GP's but only because my address is over a certain distance awayand on the fringe of their catchment area.
I find it much more convenient too, if after a consultation, medication is required, I just have to walk across the waiting area to the in house pharmacy, rather than take a prescription form to the nearest pharmacy.
Also repeat prescription requests may be submitted online and all it then needs is a trip to the GP surgery's pharmacy to pick it up.