Argos asking me to contact manufacturer

rwalton159

I bought a Lenovo 3 tablet last year but after a few months I had to have it replaced due to a fault. The replacement was in October 2017.

The new tablet has developed a fault and argos online are asking me to contact the manufacturer.

Can't I just visit the shop and ask for a replacement?
(Reason why I stick with this model is because of the price)

I'm intending going to a store today but would like to know what my rights are.

Thank you

marliepanda

Its over 6 months since purchase so you need to prove the tablet was inherently faulty. No you cant just take it back and ask for a replacement, I dont know how long its been since purchase but its almost 6 months since replacement so clearly over 6 months from purchase ( a replacement doesnt reset the clock)

Currently you have no rights with Argos unless you have a report saying that something isnt correct within the tablet. You say you stick with it because of the price, well you do get what you pay for.

Is there a manufacturers warranty? If so, how long for? Lenovo May offer you something Argos dont but legally they dont have to unless it!!!8217;s covered by the warranty docs)

rwalton159

Thanks for the quick response and help.

DoaM

marliepanda wrote: »

Its over 6 months since purchase so you need to prove the tablet was inherently faulty. <snip>

Currently you have no rights with Argos unless you have a report saying that something isnt correct within the tablet. <snip>

What you say is the correct, legal position provided that the seller requires the consumer to do this. If the seller doesn't then the consumer can still request a replacement, repair or refund (could be partial) without providing proof of inherent fault.

rwalton159

Argos online chat asked me to contact the manufacturer.
Do I need to do this. Nothing on the receipt stipulates this.

Zandoni

Argos offer a one year guarantee with their laptops, so if you originally purchased yours within the last 12 months then you can insist that Argos handle the repair (doubt they will replace) for you, without having to go through the inherent fault report.

You will probably find though that it's easier and quicker to go direct to the manufacturer, but only do this if there are no costs involved.

foxtrotoscar_2

rwalton159 wrote: »

Argos online chat asked me to contact the manufacturer.
Do I need to do this. Nothing on the receipt stipulates this.

The advantage of you doing what Argos asks is it may be the quickest way to resolve the problem as it cuts out the middleman ie Argos. You take it into Argos, who will then forward it to the manufacturer to look at. This may take them a few days to do. Or you can post/courier it to the manufacturer yourself today.

rwalton159

My daughter purchased a Motorola phone from them online.
It developed a fault and Lenovo (now own Motorola) didn't repair it properly.

After endless emails Lenovo agreed a refund. That took 7 weeks to complete.
The whole experience from the reporting of the fault took 6 months. Absolutely terrible.

I'd rather try my luck with Argos, even visit a few stores before I contact Lenovo for help.

Jpoppins

I bought a Lenovo laptop from Littlewoods, which I am still paying for. It stopped working recently and when I talked to littlewoods they said I had to go direct to Lenovo. They collected the laptop that was in good condition apart from not working. They emailed me and said the fault was the motherboard and would cost me £296 to fix. I have since looked this up online and this seems to be a regular theme for Lenovo from many customers. I can't afford the repair and feel Littlewoods should take on this issue and fight them on my behalf as a loyal customer. The laptop is not fit for purpose and i believe they keep this low-cost as they charge to repair faulty goods. I am having trouble arguing this and feel like giving up and closing my Littlewoods account. Where do I stand?

rwalton159

Jpoppins

Not sure if this helps but here's details of the person who I dealt with at Lenovo. This pertain may be in a different department but might be able to help

Kind Regards,


Yasemin Akyürek
yakyurek@lenovo.com

Customer Satisfaction Manager !!!8211; UCC EMEA
Motorola Mobility, A Lenovo Company
motorola.com

twitter | facebook | instagram | blog | forums