Exchanging a product- Currys PC

Cynthia01

I really hope there is a way to solve my problem below!

Last week (April 4th) I bought a TV from Currys. Discussed the product in the shop with one of their guys, explained that I need it as an extended screen for my MacBook. He even advised me on getting an HDMI connection for it that was approved to work by his manager (a Mac pro as he described).

Now we did not connect the monitor till Saturday evening, when it turned out that any kind of text and more importantly lines on SketchUp (software for 3D modelling) seem to appear very pixelated. After looking into the problem we realised that there is not much we can do about this issue and just came to a conclusion that a computer monitor would've been a better solution for my situation.

Unfortunately by this point we've got rid of the box the TV came in. I still had the reciept and all the paperwork, fixings it came with so thought it would be no problem to exchange this for a computer monitor from the same shop and that cost £30 more than the purchased TV.

So today I have been speaking to the shops' returns/exchanges team as well as Currys PC helpline, but they are absolutely refusing to accept the TV back and give me any sort of refund/ exchange/ voucher option.. I find this absolutely bizzare! It's almost like I have to come up with a faulty issue and I'd have more chances of exchange then than now with a perfectly working item!

Is there any way of getting my money back/ exchanging the TV? If it makes any difference I did make the purchase on credit card..

:(:(:(:(

CardinalWolsey

What screen size and resolution is the TV? If its a "HD Ready" / 720P screen, that could explain the pixelation - you're sat right in front of the screen, and the larger the screen, the larger those pixels are going to be. Alternatively, have you confirmed that your MBP has identified the correct resolution for the screen? If not, try forcing the resolution to what you believe the screen to be.

All that aside, what would you like Currys PC World to do with the TV once you have returned it? It is now a used product, that has no box. They certainly won't be able to sell it at full price. You have no right of return for a non-faulty product that has been bought in store - you are subject to the store's returns policy and goodwill.

See what sort of price the model sells for second hand on Ebay / Gumtree / Shpock.

Cynthia01

Yes, we've checked all settings in order to push the resolution to the highest but it's still not good enough..

To be brutally honest I do not think that a monitor that has been turned on once is 'used' enough to not meet the criteria of re-selling as new..
All they need to do is send it back to the factory for re-packaging.

It does look like the only option is to re-sell and hope I'll get the money back.

zoob

To be brutally honest I think you should send it back to the factory for repackaging since your implying it!!!8217;s easy to do and then you return the tv

CardinalWolsey

Cynthia01 wrote: »

To be brutally honest I do not think that a monitor that has been turned on once is 'used' enough to not meet the criteria of re-selling as new.

It's now a grade A refurbished product, certainly not new.

All they need to do is send it back to the factory for re-packaging.

Have you thought about the logistics and cost of doing this? You take it back to the store. They then have a member of staff spend time on securely packaging the TV (let's say bubble wrap), and arranging its return to the manufacturer. Estimate of time and materials - £10. Courier arrives and takes TV away, and delivers to manufacturer. Another £10. Manufacturer takes TV, spends time and effort ensuring it is pristine. £5. They don't carry spare original branded boxes in the UK - if we want this new like you think it is they'll have to have a box shipped from China. That can go on the boat with another delivery, so lets call the shipment and packaging £5. TV gets packaged in to new box, and placed back in the supply chain. Another £5. Total refurb cost in the region of £35. But they can't sell it as new, because it isn't - it would have to be sold as a Grade A. Let's say for 25% less than new. If the TV should have retailed for £200 originally, it would now sell for £150. So there's another £50 of cost (i.e. the lost £50 of revenue). Total cost of the return so far - £85. Are you willing to pay Currys £85 to take the TV back?

You didn't answer what the resolution of the TV is, and whether it is simply unsuitable for what you want from it (i.e. close-up work). The larger the TV with a lower resolution will cause the pixelation. If its something like a 24" Full HD TV, it will be settings based. Hop on over to the Techie Stuff forum and post for set up advice there - http://forums.moneysavingexpert.com/forumdisplay.php?f=29

societys_child

All they need to do is send it back to the factory for re-packaging

Are you seriously suggesting they return it to country of manufacture (probably China) for "re-boxing"? :eek:

stragglebod

Cynthia01 wrote: »

Yes, we've checked all settings in order to push the resolution to the highest but it's still not good enough..

To be brutally honest I do not think that a monitor that has been turned on once is 'used' enough to not meet the criteria of re-selling as new..
All they need to do is send it back to the factory for re-packaging.

It does look like the only option is to re-sell and hope I'll get the money back.

What do you suggest they package the TV in when they send it back to the factory for repackaging?