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faulty tv
Hi hope someone can help. I have a samsung tv that is 3yrs old which is not working properly but has a 5yr guarantee from currys. They have had the tv 5 times to repair but they have not managed to fix it,they are now saying it is a software fault and there is nothing they can do i have to wait for samsung to update. i…
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Parcels delivered to wrong address
I bought an item from John Lewis online who advised it would be fulfilled by a third party and that delivery etc would likely not be confirmed via the usual avalanche of order update emails. Fine. I have just now received an email and text from DPD to say parcel has been signed for, but that is strange as I am out. I…
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Sold a voucher for restaurant which has been closed for refurb
Hi all, First posting so apologies if I’m in the wrong bit! Just looking for some advice regarding my consumer rights regarding a gift voucher I was bought for Xmas. Bought a voucher for a named restaurant within a hotel, which is due to expire in June. Tried to go and book meal after Xmas only to find out the restaurant…
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Refused delivery of damaged table 6 weeks ago, buying furniture still hasn't refunded
I bought a table from Buying Furniture on the 16th March 2018, they sent via UPS for delivery on a day I chose. We were in but the delivery didn't happen. The seller wasn't very polite/helpful with the delivery issue making out it was our fault for not being in - we were and weren't carded by UPS so don't know what went…
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Do banks get fined for missing a SAR request deadline?
Do you know? If so, can you point me to where I can find this info? Thank you
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Indesit induction hob not working after nearly 3 years
We bought (via Very) and induction hob in 2015. Due to renovationsbeing delayed we never actually installed it till 2016 - abd upon installation it was not working. So they charged us £60 for an engineer visit.... Fast forward to taday, and its not even 3 years snce it was purchased, 20 months since the engineer came to…
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O2 recycle phone lost in the post
Hey guys, I’m a little bit stuck with how to go forward with this: On 27 February I posted my phone to O2 recycle using their packing provided and it was insured up to £100 and sent using their returns label. The phone was lost by Royal Mail who said I needed to contact O2 as they bought the postage and therefore I…
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Garden wall damage by Oil Delivery vehicle.
Hello good people, several weeks ago, a small oil delivery vehicle damaged my garden wall upon leaving the driveway adjacent to my property. The damage was to the main corner pillar. The driver stopped and got out to inspect the damage and I went out and took several photos with my phone with the vehicle still in situ. I…
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Claiming against a company for annual leave used for visits
Hi all I wonder if someone can help. I got some new windows install by the most incompetent company I've ever used, I've had to take twelve days of annual leave off so Everest can resolve issues that were left from the installation day, this has been in a year and a half period, we paid 12k for windows and doors and we've…
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Do i need to pay the 20% charge
Hello, In November 2016 I bought a laptop from Very but 4 months later it stopped working. Following 6 months of arguing and a cheque for £250 for poor customer service i agreed to send my laptop for repair. Now 6 months later my laptops broke again with the same issues but after seeking out an approved engineer he…
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Trader is defending the claim against them - any advice?
I have issued a money claim online claim against a trader as they have not sent the items that I ordered some months ago now. My claim is for the cost of the items plus the original postage that was paid (plus any court costs incurred). The trader is defending the claim and in their defence papers have included information…
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VAT on Contract Meaning?
I agreed a price for some work to be done of £340+vat which beat my 2 other quotes however, after having the work done, they sent me the invoice with vat added on top of the £340. My understanding was that a written quote stating £340+vat was including vat but they are saying it would be say including vat. I feel like an…
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School Hardware Rights
I have a school which have three interactive boards that have the same fault and are out of warranty. The manufacturer has told me this is a known issue and common fault, and it also not one that would be caused by user damage or wear and tear. As it is a school would they be covered under the Sale of Goods Act (as not…
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Labelling of Vitamin Pills
Does anyone know the law regarding labelling of vitamin pills? I bought some Vitamin C plus Zinc recently in Superdrug. I noticed there were no ingredients or any information regarding RDA (recommended daily amount) visible on the label, but there was a note visible stating "For free from, ingredients and nutritional…
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Waitrose Executiven complaints team may have breached Data Protection Act principle 2 ?
Using an in store Post Office at a Waitrose I was incorrectly asked a parcels contents after buying on line postage printing the label and presenting the parcel at the post office and requesting a certificate of posting. In the process I emailed the Waitrose CEO and their customer complaints team and also spoke on the…
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Overseas Order Cancelled
So my OH ordered an item online from a company based in Hong Kong. The deal seemed a bit too good to be true and on checking up it looks as though the company is a bit dodgy. I checked the transaction and discovered that it had been run through against my PayPal account, I guess the password was cached, so reported this to…
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Can I take a housing association to the small claims court?
Hi I've been charged over £700 for fees involved with selling a leasehold property by the housing association. I don't think that the fees apply to me because they are not mentioned in my very old lease. The previous housing association (same lease!) did not charge these fees. It seems that the current HA have applied the…
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Two defendants in Small Claim
Hi, Looking for advice or link to Civil Procedure Rules. I currently have a claim against two defendants. One of them has offered to settle part of the sum claimed (without prejudice) I would ideally like to take this offer and remove this defendant from the claim and persue the remaining defendant for the balance. They…
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Consumer Rights with faulty iPhone (1 month outside 1 year warranty)
Hi All, I was wondering if anyone could advise me on the likelyhood that I'll get either a free replacement or free repair from O2 for my broken iPhone 7 Plus. What did you buy? iPhone 7 Plus 256Gb (£960) When did you buy it? March 2017 Where from? O2 instore How did you pay? Debit Card What went wrong? The device won't…
