Indesit induction hob not working after nearly 3 years

Donury236

We bought (via Very) and induction hob in 2015. Due to renovationsbeing delayed we never actually installed it till 2016 - abd upon installation it was not working. So they charged us £60 for an engineer visit....

Fast forward to taday, and its not even 3 years snce it was purchased, 20 months since the engineer came to check it and did something simple to fix it, and its dead. Not locked. dead.

Now, it was bought under the Sale of Goods act, not the new Consumer rights act. But I am right in believeing that the retailer - or is it now manufactur as its clearly faulty! - liable for up to 6 years?

Has anyone managed to successfully get a replacement or at least a free repair for an item with no extended warranty?

LilElvis

Donury236 wrote: »

We bought (via Very) and induction hob in 2015. Due to renovationsbeing delayed we never actually installed it till 2016 - abd upon installation it was not working. So they charged us £60 for an engineer visit....

Fast forward to taday, and its not even 3 years snce it was purchased, 20 months since the engineer came to check it and did something simple to fix it, and its dead. Not locked. dead.

Now, it was bought under the Sale of Goods act, not the new Consumer rights act. But I am right in believeing that the retailer - or is it now manufactur as its clearly faulty! - liable for up to 6 years?

Has anyone managed to successfully get a replacement or at least a free repair for an item with no extended warranty?

It's the retailer who is liable, but only if you can prove that the item is inherently faulty (not just that it's not working). The retailer then gets to choose whether to repair, replace or refund (a refund can be partial to reflect the use you have had). The first thing is to contact Very and see how they want you to proceed. If they want an independent report to prove the fault then you have to decide whether you want to risk spending around £100 to commission one as Very only have to reimburse you for its cost if the item is found to have an inherent defect.

macman

If it's 'dead', then likely that no power is reaching the hob. So start by checking the circuit supplying it: the hob itself may be fine.
Good luck trying SOGA on a 3 yr old budget hob.