Waitrose Executiven complaints team may have breached Data Protection Act principle 2 ?

2e0arr

Using an in store Post Office at a Waitrose I was incorrectly asked a parcels contents after buying on line postage printing the label and presenting the parcel at the post office and requesting a certificate of posting.

In the process I emailed the Waitrose CEO and their customer complaints team and also spoke on the telephone to them.

My complaint was upheld further staff training given however yesterday I received an unexpected email from a market research company unknown to me asking me to click on the link in their email to comment on my experiences with Waitrose.

I have not given permission for my personal data to be used in this way and I believe this breaches principle 2 of the DPA.

marliepanda

Sounds like you have too much time on your hands. Asked a parcels contents results in a complaint? Wow.

Robin9

I am always asked for the type of content when I post a parcel - batteries are a prime concern.

That's no problem for me

marliepanda

Robin9 wrote: »

I am always asked for the type of content when I post a parcel - batteries are a prime concern.

That's no problem for me

One can only assume the website had already asked and that affront of declaring the item again to the staff sent the OP into unimaginable turmoil at repeating themselves...

waamo

Given it is Post Office policy to ask a standard set of questions when accepting a parcel I think Waitrose were wrong to uphold your complaint.

The reason they do this is to ensure it is items that they can accept and to check if you need extra insurance in case of loss.

As others have said do you not have a hobby?

boo_star

marliepanda wrote: »

Sounds like you have too much time on your hands. Asked a parcels contents results in a complaint? Wow.

Just have a read through their post history. They have quite the history of making mountains out of molehills. Or they're a troll.

2e0arr

Robin9 wrote: »

I am always asked for the type of content when I post a parcel - batteries are a prime concern. That's no problem for me

Well i was asked and answered he question making the online purchase. If i didn't answer correctly they will not allow me to buy online postage and not allow me to print the label.

Being asked and then them telling me we have been told to ask everyone tells me they have not had correct training.

Think about it there is a Post box outside full of deposited mail where the senders have not been asked the contents.

I have been given a "speedy bulk " scanned barcode receipt in the past at the same store when i asked for a certificate of posting. the speedy bulk receipt is unacceptable by royal mail in the event of a claim for loss or damage. But the same post office told me its the same as a certificate of posting.

Also other post office that a box that is within the size and weight limits of a large letter are not large letters because they are not in envelopes.

Other post offices have said a large letter must pass through the size guide without touching again incorrect.

k3lvc

2e0arr wrote: »

Using an in store Post Office at a Waitrose I was incorrectly asked a parcels contents after buying on line postage printing the label and presenting the parcel at the post office and requesting a certificate of posting.

In the process I emailed the Waitrose CEO and their customer complaints team and also spoke on the telephone to them.

My complaint was upheld further staff training given however yesterday I received an unexpected email from a market research company unknown to me asking me to click on the link in their email to comment on my experiences with Waitrose.

I have not given permission for my personal data to be used in this way and I believe this breaches principle 2 of the DPA.

Oh !!!!!! do you not have anything better to do with your time other than clogging this forum with your personal crusade ??

marliepanda

You do realise that your 'further staff training' would be a generic 'try not to ask those with pre printed labels as someones had a whinge'

Thats it, IF it even got to that.

Its simply a non issue. And you are probably labelled a serial complainer/time waster

waamo

Given an awful lot of people tick boxes online without reading the preceding blurb I would be more worried if staff didn't do a secondary check.

For example do people read Microsofts War and Peace length terms and conditions when installing software? I would wager the vast majority do not.

It's too easy just to tick a box on a screen. Waitrose were entirely correct to do a secondary check.

As for the data protection breach complain to the ICO. I'm sure they need cheering up with a good laugh.

mattyprice4004

You have absolutely got to be kidding.
I'd recommend finding a new hobby - you'll find much more joy in this than pointlessly complaining