We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Consumer rights

Archives for April 2018

Return car on hire purchase
Hi how is everyone? New member on this site. So i bought a car on 16th march 2018 from a dealer in stoke. It was bough on motonovo finance on hire purchase. The car was bought to my house and documents signed at my house. Car in question is a jaguar xfs 2009 model with 97000 on the clock bought at a pice of £8700 which…
Silverstone Rally Experiences cancelled for the whole of 2018
Gutted :( Had this booked for 22 June and just received an email saying the rally course is being dug up and won't be in use again until 2019 and to ring and discuss upgrade options. I have no interest in ANY of their other cars or circuit, I only wanted rally. I went specifically to the Silverstone website to book their…
Online shopping Rights
Hi Can anyone tell me what my rights are in this situation, please? I spent £41 on this site: http://fireextinguisher-safety.co.uk stupidly thought it was in the UK but apparently, it's in China. I received a small cushion which seems like it's filled with straw. I emailed company told them they had sent me the wrong item,…
Directive 1999/44/EC
I'm aware that this directive is not UK law and that the Consumer rights act is considered to be in excess of it. But, in UK law after 6 months the onus is on the consumer to prove fault, yet in EU law it is the seller held liable for 2 years. How can UK law be considered in excess of that standard. Article 5 1."The seller…
Joined Origin Broadband before 12th April 2018? Chance to leave your contract with no penalty
If you joined Origin Broadband for broadband or landline telephone before 12th April 2018, their mobile website failed to display the minimum term of the contract. This information was missing from the entire journey from the homepage to the checkout, including the T&Cs. The Advertising Standards Authority and Ofcom have…
Police/TS Scheme re Doorstep Selling
Our local area in a partnership between Thames Valley Police and local authorities, is promoting a Public Protection Partnership called "No Cold Calling Zone", with leaflets and stickers and advice concerning doorstep selling. This is the first time I've heard of this and apparently there are many around the country. If…
Consumer Rights Advice - Curry’s
Hi there, I bought a £1,500 TV from Curry’s and in little over four months it has developed a serious fault. I have pictures of the fault and I’m wondering if I have the right to a replacement. Which and CAB say I do, but Curry’s said I had to accept a repair first. I’m not sure this is correct. I don’t want something that…
Seeking advice regarding claiming money back from personal trainer
Good afternoon, Hope I can get some advice please. I took 12 lessons with a personal trainer who works on a self-employed basis with Gym Group. I do not have any signed paperwork with the PT as I'm sure I'll be asked that. We have done 4 of 12 sessions for which I paid a total of £300 (£25/session). He has been constantly…
Natwest loan Apr advice
Good morning, Can anyone who has consumer rights experience look at my loan thread please regarding my rights on this loan. Thanks
DD just stopped for no reason?
Hi I was checking through my Diect Debits and just cancelling the ones which are now obsolete when i noticed that the one that pays my Council Tax each month was last paid in June 2017, it was still sitting there in the DD list and had not been stopped or cancelled by myself, and so now will cause me to owe around £1000 to…
Deposit Refund for Training Course?
Nothing to see
gas leak dilemma of responsibility
hi my nephew has a mortgage on a flat, which was part buy / rent. he has paid in enough to only have the mortgage part left. His meter for his gas, is as you enter the under ground car park. the pipe then goes from his meter off round the building before arriving into his flat. the leak is just after his meter, so building…
Cosmetic Treatment hasn't worked
I had 3D HIFU (High Intensity Focused Ultrasound) at CHESTER LIPO 4 months ago on their website they state Generally a noticeable improvement in the patients facial contouring and fine lines and wrinkles will be visible within a 4 week period whilst further improvement in facial skin tightening and wrinkles will be…
Plumbing Issue
Hello All, New here but hopefully someone can offer a bit of advice.. About 18 months ago we had a new hot water cylinder installed in our flat at a cost of around £2500. This seemed quite expensive to us but were reassured by the thought we'd never need to worry about it again and the apparent speed and professionalism of…
Opticians Glasses Order - what's our rights?
My husband ordered his glasses on the 10th March even with the cheapest frames they cost £524, he has a very complex prescription so was told it would take 2 weeks to come in. 2 weeks later & we went in, the lenses did not fit the frame properly and when my husband put the glasses on the lens was touching his eye! The…
Trader and Police trouble
We got a quote for a full new roof, agreed the quote. We had the chimney pointed before the roofer came. My husband got the lead round the chimney seperately, in the end as he could get it cheaper than the roofer. When completed we asked for the final bill, as we had had some extra trays. But he hadn’t taken the lead off,…
Faulty Duvet
Hi bit of a long shot but here goes. Brought a feather duvet from Dunelm about 18 months ago, can't find the receipt. All the feathers are now at the edge of the duvet with none in the middle, no amount of shaking has helped. Cost around £90. Would have expected it to last longer. Have sent Dunelm a nice email asking if…
Retailer removed items from my order but still charged full postage
So I was thinking of placing an order for a few items with a well known sports clothing company, but I discovered there is a £4.99 charge for delivery, no matter how expensive your order is. I decided this delivery charge was too expensive to justify buying only a few small items. So I figured I'd make it more worthwhile…
is this policy fair?
this is the cancellation policy for a retail store online selling a type of toy, nothing custom or bespoke. "Cancellations In the event that you wish to cancel part or all of your order you may do so by contacting Customer Services, however, all cancellations (for any reason) are subject to cancellation fees. If you cancel…
Domestic & General - Please help
Hi there, bit of a long one but I hope someone can offer advice. Our built in Baumatic Microwave has stopped working, so I phoned their customer helpline to be told they are now part of the Hoover Candy group and I needed to call them. Called them on the number provided and was put through to Domestic & General who I…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Consumer rights

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Consumer rights

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free