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Consumer rights

Archives for August 2016

Viagogo Won't pay me for my sold tickets
I sold my tickets on Viagogo as a sate sale. The site operates a system wehre the tickets don't go on sale until they receieve them. In this case they counted them as arrived the moment UPS scanned the tracking label. They sold for £369.60 a few hours after dropping them off on Tuesday 23rd of August 8:41 A.M. The event…
Price match guarantee and double the difference
Hi, I'm after some advice regarding online price match and double discount. I want to know if I'm not understanding this clearly. I want to buy a product online and where I originally found it it said " we'll match the price and double the difference ". It was £595 but then I found it on another website for £540. I phoned…
Stonemason
Hi, first thread post. Here's the situation (it's quite a long story to tell but anyway...) In November my Mum passed away, it was sudden, she was way too young, and obviously I'm still trying to pick myself up after it (mental breakdown and all). Earlier this year I started to contact stonemasons regarding a memorial. I…
Amazon!!!
I was an Amazon customer for years but they closed my account because I made s few returns! They then closed my sisters account because it was at the same address! I used my wife's account to purchase some tools for work, costing £700. They were meant to be delivered by Amazon logistics (prime delivery) Well they never…
Obligation to supply services paid for
A while back I recall reading something which suggested that if a company sells you something, and then change their mind (for whatever reason) they must supply it or supply an equal or equivalent product. However, I can't see where I found this online, and simple googling is currently failing for me. Example. I recently…
ASOS, DPD and no parcel
I am at a loss here and not sure what to do and I keep going round and round with ASOS with no resolution. I placed an order with ASOS for next day delivery, only they made an error and it was sent as standard delivery. I asked them to cancel the parcel as it would be delivered when no one was home and I was told this was…
claim against 2nd hand car dealer
Hi New to the forum, please be patient with me. I bought a 2nd hand car for £1000 on Thursday. Car was described as in 'excellent rare condition, with full 12 months MOT, no advisories, good clutch and brakes' Given my ultimate priority is the safety of my children, I took it literally straight into a garage the next day…
gym membership cancellation
Hello. I hope someone can help me clarify something that I'm probably getting very confused. So, I was going to crossfit and I've decided it's not for me. I signed up for one period of 3 months and signed up again for the next 3 months. For each period, I had to sign some kind of form/contract agreeing to the terms. A few…
Theft!
I was in the process of buying a new build from Persimmon Homes and we were having issues with getting our mortgage finalised but were told on several occasions that we could have the mortgage. At the last minute the mortgage fell through and we lost out £250 of the £500 deposit we put down which I can fully accept. What I…
Trying to cancel TalkTalk Fibre Contract
I have a 18 month tv / broadband / phone contract with TalkTalk which i renew every 18 months, but May last year i took out a 1 year contact for Fibre Broadband ( to try it out) In November last year my main 18 month contact had come to a end and i renewed it for a further 18 months. Today I rang TalkTalk to cancel the 1…
Returning A Used Car Under Warranty
Hi On 12/08/2016 I collected a 2011 Audi A4 Avant 1.8 TFSI with 62k on the clock. I bought the vehicle from a well known national franchised dealership. I have since found that the car is consuming a disproportionate amount of oil (since collection the car has done 1400 miles and I've had to put 3ltr of oil in). I've done…
Ripped off and needing advice
Help! Been in dispute with a flooring company since March and getting nowhere... The defect - We bought (online, credit card) some wooden flooring (order around £2k). The packs were opened for fitting (within 30 days of receipt) to discover that the 1st 4 planks in a pack of 10 were stuck together, forcing them apart…
Retailer through Resolver won't respond because of Data Protection
Hello I have a case with Resolver where I am trying to get a retailer to expedite a resolution on an order I have not yet received and seems to have gone missing. The retailer through Resolver will not deal with the case as my email does not match that of the order. I did order with one email address but was asked to…
National Grid/Balfour Beatty Re-Instatement Work
Good afternoon guys, I am in need of some guidance in relation to some work that was completed on a 6 month old driveway recently. A long story short, we had a £3000 permeable driveway completed last October after being told by national grid and United Utilities that no more work needed doing on our property. Low and…
Lost receipts..What now?
Hello everyone I regularly (when I need to) reserve online and purchase in store of Currys. Last year I bought a Food Processor in December 2015 and a Handheld Hoover in March 2016 (other items have been purchased too) I have however misplaced both the receipts for only these two items and need to take them back into the…
Faulty freezer... can I insist on replacement rather than repair?
Our 3 month old freezer failed whilst we were on holiday, it looked like we had a short power cut (minutes according to the neighbours) and the freezer had not restarted when the power came back on. We lost all the contents and it has ruined the new stone floor of the utility room where it had leaked. We contacted the…
Refund rights buying online
This is my first post on here so please forgive me if I make any errors or if this not the correct place to post my query. I purchased a pair of shoes on mytheresa.com and paid with my American Express credit card. The buckle on one of the shoes was broken (the shoes had been worn once for a couple of hours). I sent the…
No return after 14 days
My £60 e cigarette has gone faulty. I purchased it on the 30th of July but on returning it today '29th august' I was told that they can't replace or refund or repair it because theye have a 14 days faulty return policy. It does say it on my receipt but it's not even been a full month!
Damage By Carpet Fitter
Hi, Looking for some help regarding damage caused by a carpet fitter who laid a carpet at the weekend for me. After the fitter left we noticed some scuffing & damage to the doors of our brand new mirrored wardrobes (fitted the day before). There was also a slight issue with the carpet bubbling/lifting in a couple of areas.…
Scam Text Messages!
Hello. I'm sorry if this is in the wrong place - it's technically a mobile issue, but it's also consumer rights so I wasn't sure where to put it. Please feel free to move the thread if I'm wrong. I've been using Tesco mobile for a year or so now. It's £7.50 a month and I've had no issues up until now. However the last two…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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