Lost receipts..What now?

funkychick786

Hello everyone

I regularly (when I need to) reserve online and purchase in store of Currys.

Last year I bought a Food Processor in December 2015 and a Handheld Hoover in March 2016 (other items have been purchased too)

I have however misplaced both the receipts for only these two items and need to take them back into the store.

I have the reservation email and can prove I have bought them with the bank statement corresponding to the reservation date and price.


Can the reservation email and bank statement be enough to prove I have bought them and take both the faulty items back to the store?
I have emailed Currys a couple of times and have not had any response yet and have waited a couple weeks for the reply.

Please advice
Thankyou

bris

Yes if you have a claim for faulty goods you're bank statement and reservation will be all the proof you need, don't let them tell you otherwise.


You won't really have any chance of a refund though as they usually send them away for repair or replacement (if it's not user faults) considering the time you have had them.

funkychick786

bris wrote: »

Yes if you have a claim for faulty goods you're bank statement and reservation will be all the proof you need, don't let them tell you otherwise.


You won't really have any chance of a refund though as they usually send them away for repair or replacement (if it's not user faults) considering the time you have had them.

Thankyou for replying,

Yes a repair or replacement is what Im after.

Is there a law/Sales of Goods Act or something that sounds legal that I can tell them so it sounds I have done research?

[Deleted User]

You don't have to go in armed with any legal expertise. Just tell them what's wrong with the item and show some proof of where and when you purchased it.

bris

Don't worry, they know the law, they may plead ignorant to try and put you off but escalate it to a higher person if they start playing up.

tykesi

funkychick786 wrote: »

Thankyou for replying,

Yes a repair or replacement is what Im after.

Is there a law/Sales of Goods Act or something that sounds legal that I can tell them so it sounds I have done research?

Why not actually do the research then you'll know for this time and in future?

funkychick786

bris wrote: »

Don't worry, they know the law, they may plead ignorant to try and put you off but escalate it to a higher person if they start playing up.

Thankyou for advice

funkychick786

Moneyineptitude wrote: »

You don't have to go in armed with any legal expertise. Just tell them what's wrong with the item and show some proof of where and when you purchased it.

Thankyou for the advice

Oakdene

Yep, I went to Argos to return a faulty hoover as it kept overheating but the only proof I had was my banking app which showed the transaction.

funkychick786

tykesi wrote: »

Why not actually do the research then you'll know for this time and in future?

I normally do but I cannot do it this time round for personal reasons thats why I asked - no harm in asking is there

I did vaguely from my previous research or reading forums that bank statements act as proof thats why I wanted to confirm it.

JReacher1

tykesi wrote: »

Why not actually do the research then you'll know for this time and in future?

If everyone "did the research" instead of posting on here then it wouldn't long before this board became ghost town :eek: