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Sky have charged me twice for months and won't give me refund.
I've been with Sky for almost a year, and just recently I checked my savings balance and saw that they'd not only been taking Direct Debit from my current account, but also the same amount from my savings. They have taken over £500 more than they should have, but after calling them they say they won't refund me the money,…
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Lifetime Guarantee query
I bought my OH a Rotary watch for his 30th Birthday in Nov 2013. The watch recently developed a fault with the internal mechanisms so we took it back to the store for a repair/replacement under the Rotary Lifetime Guarantee. Rotary are unable to repair the watch as the parts are discontinued but have offered a replacement…
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Please help - Faulty condenser from Very.co.uk
Hi all, I could really use some advice as to whether i have any rights regarding my Candy condenser dryer purchased from Very.co.uk in October 2013. It recently developed a burning smell, which scared the living daylights out of me, and has now stopped working altogether :( Am i right in thinking that i should be entitled…
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Query over 'Last A Reasonable Time'
Hi there, I purchased a Kindle Voyage back in September 2014 . This was placed as a premium product line, costing £169. It has developed a fault charging and IO am trying to get it repaired or replaced, but Amazon say that since its outside the 1 year warranty I have to pay for a new device. At the time the Sale Of Goods…
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Defective hob part - how to proceed next
I have some problems with a Whirlpool gas hob which I purchased online from the Co-op in late April this year (2016.) I have been discussing this on the D-I-Y forum above and it seems like it now comes down to an issue of consumer rights, to get a defective part replaced. So I have moved my query here as I think it may be…
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Hiliarys!
Ordered curtains from Hiliarys in April. They fell down the first time we used them. They came out and said it was the wrong track. New track apparently ordered and was due a week later. 2 weeks later and I've just found out it wasn't ordered until the 3rd June and won't be here til the end of the month. Really want to…
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Poor seals around oven - can I return?
I bought a Hotpoint gas oven (£400) from ao.com about 6 months ago. The seals around both top & bottom ovens are pathetic; I can feel the heat escaping around the doors. I've now decided not to put up with this any longer and have requested to return this one and choose a different model from them. ao.com have replied…
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Faulty cooker? Won't refund me
Please help, I purchased a range master cooker from currys last year, the first oven fell off the Lorry on delivery to me. The second oven, the top element fell down so could not be repaired and they replaced it with the oven I have now, this was on the 26/9/2015, since then this oven keeps tripping out my electrics when I…
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Refund agreed on Friday - phone call to rescind on Sunday
Bought some furniture (sofas and bedroom furniture) and carpets (separate sale) from a nationwide furniture store back in February. Carpets were fitted last Tuesday - no problems - and furniture delivered on Friday. First I knew that the bedroom furniture was self assembly was when the delivery driver carried it in. Was…
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Warning! - UK Shutters Direct.com/Shuttershop.org
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Tesco Extended Warranty
I have purchased a 40" Technika TV in September 2013 and also an extended 5 year warranty with Tesco at 64.99. In August of the following year we purchased a Nowtv box so had to use the hdmi port for the first time, we found that the ports were faulty. The TV was repaired by Tesco as it was within the first 12 months. When…
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Caravan site seasonal pitch
Last year in France we visited various caravan sites and found one we liked to leave our tourer on for the season, we talked with the owner's and discussed about taking the van over in 2016 although no specific month they agreed they would let the pitch out till we arrived , we did not sign anything or were even showed any…
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Parcelforce missing expensive item, lies about insurance and claiming
I packaged something up intending to send special delivery but it was just over the £11 delivery cost I predicted (2kg weight limit) I wanted special as item was worth £400 and would be there next day. The person at post office counter told me I could send parcelforce for £12.98 which was "just as good" to which I assumed…
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Item says 'Delivered' when it has not been, where do I stand?
Hi, I ordered a pillow from a seller on eBay. The seller sent the order by MyHermes, about a week later I still hadn't recieved anything so I checked the tracking and it said 'Delivered through letterbox'. I messaged the seller about it and told them that I have not recieved anything and that it was a full sized pillow…
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EU Company - Do they have to honor price given in Email?
Hi Guys Ive been in contact with a hotel in the carribean for the past few weeks regarding planning my wedding. Have been dealing with a lady at the office in mallorca (Spanish hotel company). We have been negotiating a better deal for our guests as we are a large group. Now the lady we have been dealing with has given us…
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Zest Beauty
I am looking for some advice with regards to a faulty item I purchased from this website. In January this year I purchased a L'Oreal Steam Pod hair tool. I looked online and the best price was for a beauty website called Zest Beauty. It cost £138. About a month ago I started to notice that it wasn't switching on first time…
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EE refusing to repair
We purchased an Iphone 6s for our daughter in November 2015 from EE. after a couple of months the phone started continually searching for the network, we phoned ee who stated it was a common problem and advised us to reset factory settings. We did this and the phone worked for a few days and then reverted back. We phoned…
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Communal SKY dish!
Hi All, Wondered if anyone has any advice on the issue I'm having I'm currently day 17 without SKY and I'm paying for it!! I live in a block of apartments and had SKY here before. I cancelled it in March, then 2 weeks ago as there was a good deal I decided to rejoin them. Everything was set up over the phone, however I was…
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Pacel2Go claim and lies
Afternoon, looking for help and advice. I sent a very expensive Jacket (£800) back for a warranty claim , I used Parcel2go 24hr delivery NOT realising they used Yodel, ( i used them before and would not again after having major issues with them) . My parcel was picked up from my Partner. I left it 2 days before tracking…
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Train cancelled, missed connection added 2 hours to journey rights?
I am not looking for massive compensation more that I had everything planned around my ticket, was a advance ticket where I had to change trains at one point, my first train was cancelled meaning I was 10 minutes late for my connection, I was told I had to get the next available train even though that wasn't direct and got…
