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Holiday Debit Chargeback Query
Hello, My elderly parents paid for a holiday villa through HomeAway on their bank debit card. When they got there accommodation was not as described. Photos taken etc. As my dad is disabled they worked around this having reported their concerns to the owners and HomeAway, neither of whom were prepared to help. Upon their…
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Weights & Measures issue
I have an issue with a product which I can best describe as a weights and measures type issues. It's a food product. I made contact with the supplier earlier this year and sent evidence to ask for an explanation. I received an acknowledgement but no follow up. It's a subtle difference (ingredients) so I can imagine they…
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Issue with Venture Photography - contract rights regarding a couple who have split
Hello, Posting on behalf of a family member (brother in law) He has recently (as in yesterday) split up with his partner, who turned out to be a very nasty individual, using him for money etc etc, and one of the things that my wife and I are trying to help him with is as follows. Basically, his ex-partner and him…
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Small claims court judgement
My daughter had some appalling plumbing work and after many many months and a small claims court judgement against the plumber for the full amount claimed he is now offering to pay by 3 monthly instalments i.e. not the full amount in one go. Should she insist he pays the full amount now or should she allow him to pay by…
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Amazon - Purchased item that was incorrectly advertised with cashback
Hi, Just wanted to hear what people think please. Bought a Canon lens from Amazon that is advertised on the website as being part of Canon's cashback deal. Bought it on 1st June, delivered on 6th June and then tried to register for the cashback on Canon's website but the model is not on their list as being in the offer. I…
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You can't tust Trustpilot.com Reviews
There are many fake reviews of items on various consumer websites. We have all read about people getting paid in India, Bangladesh, Malaysia to write hundreds of fake reviews about products. There is also another side of the Review business - Sites like Trustpilot.com actively manage customer reviews. Service providers can…
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Incorrect finance given
Hi, I recently purchased a couch and carpet from SCS. The tolal cost of this was £2065, I paid a £245 deposit which resulted in me getting finance for an amount of £1817. However, due to a mistake on SCS part they have only taken finance of £1572 because the finance officer unwittingly took the desposit off twice!. Now…
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Leisure Membership
My husband and I purchased a years membership to a health club for the sole reason for using the spa to ease our joints. This was paid on credit card and we generally only go once per week. This spa has been out of action on a few occasions now and on the last occasion, i asked or our membership to be extended by the…
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Who retains faulty item after refund?
Hello, Who retains physical ownership of an item following a pro-rata refund for a faulty item? Thanks.
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Samsung TV Broke, out of Warranty what are my rights?
Hi First post here so go easy :) So I bought my TV from Currys-PC World on 26 December 2013 in store. Last night it 'freeze framed' and flashed with vertical and horizontal lines in varying colours. Turned it off right away and left it overnight. This morning its turned on (its showing the picture) but it has developed a…
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Incorrect Delivery.
I have been reading a lot online, but I've not found a situation or answer which helps me. Without going into too much detail here it goes. I purchased a Royal Python (a snake) which was to get delivered to a location in Germany. I paid a private reptile courier to pick up this Royal Python from the person I purchased it…
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Refund Challenge - (Currys) Device + Rolling Contract -
Need guidance: Purchased the following three days ago, from a store: http://www.pcworld.co.uk/gbuk/phones-broadband-and-sat-nav/broadband/mobile-broadband/ee-osprey-2-mini-pay-monthly-mobile-wifi-10132535-pdt.html Personal Hotspot Device - £9.99 + 30 day (rolling) data contract (I choose the 32gb tarrif - £28pm). At…
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Ezi Collections
First of all apologies if this is in the wrong category as I don't normally post on here. We have a small shop on eBay and use a courier collection company called EZI Collections. They collect parcels from us each day and deliver them to Yodel. We learned last Wednesday 1st June that EZI had gone bust. No notice was given…
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'Very' parcel lost - information needed
Hi all! I'm having a bit of an issue with Very at the moment. I ordered a pair of trainers and requested that they be sent to my neighbour, as I knew that I wouldn't be in but needed them for the weekend. You are not allowed to request the items to be left in a bin - you cannot submit an order with the words 'wheelie'…
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trouble returning a mattress to Argos
We bought a mattress last week online from Argos. We took it out of the packaging to try it but it's not suitable. We phoned Argos and they said that because there was a label on there saying it's non returnable if opened, then they won't accept it. As it was an online purchase, surely it is covered by the distance selling…
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Warranty replacement sent two - Refuses to accept that they sent 2 ?!
So I had this computer item sent for warranty since it broke, well well, now they sent two back. Both are new and sealed. I'm using one now but the other is still here. I tried calling them up and explaining that they sent two and they need to collect it. They told me that it's not possible and everything in their…
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Section 75 Assistance
Dear Forum Just before Christmas I purchased a crosstrainer from Fitness Superstore, Nottingham; it cost £2,299 and included free installation. On installation there were issues with a loud grating noise with the right footplate and on my second use, it became unsafe to use. I completed an online service request and an…
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'Reasonable Length of Time'?
Hello I bought a stupidly expensive Sonicare toothbrush just over 2 years ago. Last week, it gave up the ghost (battery not charging, and not replaceable). Philipps refuse to do anything outside their 2-year warranty period. I think that a £150 (I know, I know.... more money than sense!) toothbrush should last far longer…
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Dfs wrong sofa colour mis sold
Hi guys need some advice. Walked into the dfs show room and saw a dice leather sofa. In cream and black. Looked amazing. So I decided to buy it. Salesman asked if it's the same colour I want it in I said exactly the same please. I also picked it on a swatch the same cream colour. Then I was asked up sell questions and such…
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1st Late Payment Fee
Hi. This is a small issue but a frustrating one - hoping somebody can help. We changed our bank account details via letter (not recorded) to various companies on 12th May. All changed except one. Today we have been charged a £30 late payment fee as they claim they never received the letter. The letter states this is as per…
