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Carphone Warehouse Returns
So I purchased a Huawei Nexus 6P on the 11th June and after a day or so noticed there was discolouring in the screen, which was making content and apps look weird when compared along side my previous device. After looking online at if this is regarded as a fault, there's loads of posts of Google taking returns due to an…
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Royal Mail Package Signed by Stranger
Hi I have recently purchased concert tickets and stupidly forgot to update my billing address as the last time I ordered tickets I was living at my previous address. Royal Mail sent me confirmation via text and email to say the tickets had been delivered (at this point I was unaware it was to the wrong address). Once I had…
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ADT Alarm System - demand for payment
We have been paying nearly £50 per month for this for the past 5 years. Well it started as £30 and has just crept up. I looked at the original contract and it says we signed up for the "platinum" package which means free monitoring, servicing and maintenance. Maintence specifically includes "repairs and replacements parts…
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Do I have a case to avoid the return postage.....
Hi, currently in a discussion with a company concerning a BBQ cover. I have just emailed them with the below email in response to their request to outline the issue. They are saying that they will accept the item back, obviously, but it was our mistake and have to pay to return the item. I have taken the identifying…
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Store says there is only 28 day warranty on repair
I have an iPhone 6 that is about 15 months old. The mic stopped working so I took it to a shop in the local shopping centre that sells and repairs phones. They duly put a new mic in costing £45 and handed me the receipt to sign. 2 weeks later the mic failed and I dug out the receipt to take in with the phone, it was at…
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Damage caused by a skip lorry driver
Hi, I think that this incident would be considered Contract Law, so I thought that this may be the best place to try - hoping someone can help. I had a skip delivered last week, filled it over the weekend and booked it in for collection yesterday. When I returned home from work, I found that the skip still hadn't been…
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Advice about a mini bus hire that went wrong
It has been sorted now. Thank you for all your help.
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Bought a second hand fridge freezer and it doesn't work
Posting on behalf of my sister.. Last week she bought a second hand Bosch fridge freezer from the Friday-Ad, she collected from the sellers house, it was not plugged in and never saw it working. She got it home, left it the recommended 24 hours before switching on and it doesn't work at all. She informed the seller and…
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B&Q not playing fair?
I recently did a cost reccie of my local garden centre against B&Q. To take advantage of the 'Diamond' club card discount of 10% on wednesdays I decided to take my business to B&Q for this years potted plants and stuff. Having made my purchases (over £100) I returned home and due to the large number of small items did a…
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Can I get a refund for useless laser hair removal
Hello, Firstly, I am new in the forum, I read the rules and hope this thread is posted properly. Sorry if it is not, I am a bit lost! I bought 6 sessions of laser hair removal.. The treatment took 1 year to complete. I noticed it was not working but had to carry on as I had to pay all in advance and also decided to give it…
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Damaged Stand Mixer - rights to repair?
Hi all, I'm hoping someone with more knowledge/experience with such situations can help, as I feel I'm going round in circles and getting nowhere. I've tried to condense it down but include as many of the important points as possible, so if this post is a bit long I apologise. I purchased a Kenwood KMix stand mixer from an…
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Faulty car, Section 75, Court action, Help!!
Hello all. Ive got some great advice searching this forum over the years but now need to ask you good people for some help and moral support. I will try and keep this as brief as possible but could go on for a bit as its getting a bit complicated. My husband and I found a car we wanted to look at on an ebay ad posted by a…
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Advice on claiming repair or replacement
Hi, I hope I have posted correctly, I've tried to highlight the details. Purchased: iPad Air Cost £289 Retailer: Tesco Direct Date: Nov 2014 Issue: iPad failed last weekend - totally unuseable. Confirmed in writing as manufacturer fault (logic board) by Apple (Manufacturer) after I took it to Apple Store for support. Apple…
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3 for the price of 2 t&c's
I recently placed an order on the boohoo website. At the time, they had a 3 for 2 offer on, stating that the cheapest item would be free. I ordered a total of 9 items, but didn't like them all, so ended up returning 6 of them. I was expecting to end up paying for the two most expensive items, but instead I received no…
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Returning a dress after 14 days
I bought a prom dress for my daughter in April for her prom next week. We realised at the weekend that she has grown and it doesn't fit her properly anymore. We returned to the shop today with the receipt but were told that they will not exchange it (or do a refund) even though it no longer fits her because we bought it…
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is it legal - Cash reward person to person
Hi All, my question is is it legal to received cash reward, person to person for personal service? current situation, let's say one person can help get very well paid permanent job to other person. person which "getting" a job happy with everything. there is no involvement regarding employer , employer not involved anyhow…
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bought item online - only 3 month warranty
I bought a set of high quality new LED bulbs from an EU business selling on eBay at the beginning of this year. It was £100 for x10 so was quite expensive. The other day one of the bulbs failed after being installed for only 2 months (I'd had it sitting in packaging for a couple of months). So I contacted the seller for a…
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Is this legal?
Hi all Firstly I apologise this question has nothing to to do with anything in this forum... But it's the only forum im on and I know you guys have a lot of knowledge regarding whats legal. And hoping you can help anyway? :D Found a company/professional, posting photos that I have taken on social media, and putting their…
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Raising a dispute on paypal
I recently bought a white goods item on line and on first use, found that one of the "accessories" supplied with it has a minor manufacturing defect, that does not show up until it is used, but makes it difficult to use for its intended function. For various reasons I did not use it until just over a month after it arrived…
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Consumer Rights Act 2015 - Am I covered?
Hi, guys I wonder if anyone could help advise me on the following: I purchased a camera from Jessops three months ago. Recently, I discovered that the camera has a damaged sensor. I can honestly say that I have not done anything to cause the damage - I have hardly used the camera, and it has been looked after more…
