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Ashbourne Management Gym Membership Help!
[FONT="]Hi all, I was wondering if anyone would be able to give me some advice regarding my situation. I signed up to a local gym in January this year, on the induction we were asked to fill in a new members form from Ashbourne Management. There was 2 lines on the contract that said "Min No. of monthly payments ___"…
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Faulty Bag Purchased Outside EU
Hi, I purchased a Guess bag while on holiday in Mexico in May 2016. Landed back in the UK on 17.05.2016 and after 5 days of use the stitching on one of straps has come loose to the point where it must've been a manufacturing fault. After emailing Customer Services in the UK they say I'm not entitled to a refund or a repair…
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Faulty Sony TV
Hi, I purchased a Sony TV from Appliances Direct in April 2016 and paid by debit card. After 6 weeks it started turning itself on and off intermittently. I contacted Appliance Direct who referred me to Sony as they said their liability was only for the first 30 days. The tv has since been taken by me 4 times for repair and…
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Do a store's Ts and Cs take precedence over The Consumer Rights Act?
Having a bit of a battle with Laura Ashley. I bought a rug in store on 10th April but due to having building works, I didn't want to damage it so kept it in its original packaging until last weekend when all the work was finished. When I opened it it had a pull in it and a small hole which stick out like a sore thumb. I…
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Asda have taken my money but not delivered!!!
Hi everyone, On Saturday I got a phonecall from ASDA saying they could not deliver my online shop that I was expecting 2 hours later and they couldn't reschedule until Tuesday. I was annoyed that I wouldn't have any food and cancelled the shop. I then wasted more time repeating the order with Morrisons and it promptly…
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Postage costs of returning faulty goods
I've received a broken jug from an Amazon Marketplace seller. The seller has told me to return it at my own expense but says they will refund the postage cost up to a maximum of £2.80. They also recommend it is sent by a tracked service which I would also prefer. However, it is going to cost £3.90 to send it using 2nd…
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What should my next move be?
Hi all, I purchased a high chair from Kiddicare online 18 months ago. The high chair is advertised as suitable for an age range spanning from 6 months old to 5 years. However, after 18 months the support collar which fixes the base of the high chair to the main strut has broken resulting in a wibbly wobbly high chair that…
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Personalised message on faulty bottle
Hi I am asking this on behalf of my god-daughter. She placed an order online with Prestige Drinks for a personalised bottle of champagne for a friend's 21st birthday. The engraving was great, however the engraving was over a series of faults in the glass bottle. The scratches on the bottle go over the length of the…
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Any recourse when paying rogue tradesman by BACs?
I had a roofer do two pieces of 'work' for me a few months ago and paid him by BACs. Now turns out he was a complete cowboy and totally ripped me off. After threatening with police, trading standards, etc, he has now offered to repay half the amount (sob story of course). But is there any recourse through the banks when…
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M&S and FIRA investigation
I have a problem with M&S relating to RENZO bedroom furniture bought in 2011. Basically, the white gloss lacquer has (very slowly) degraded to a yellow hue and M&S are refusing a refund. I know from trading standards that you have 6 years to make a claim for furniture which is not of satisfactory quality so I am well…
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Post office problem
This is my first post and I think this is the right place for this post, if not please be kind. Recently my partner needed to send some dresses back to the seller. She sent them first class recorded deliver however they have not arrived. After speaking to the not very helpful employee, she was told her parcel had been…
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London Dungeon event - cancelled - financial claim
Hello all Last weekend myself and six friends travelled via train from the midlands to London specially to attend a late night event (on the 10th June) at the London Dungeon. The event was at 9pm therefore we arranged for an overnight stay and arrived 10 minutes early, as specified by instructions received. To our horror,…
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Tesco Opticians
Hi - does anyone know where I might stand with this. On 14th May I ordered two pairs of glasses (buy one get one free) from Tesco Opticians. Total price was £519, as the first pair were expensive frames and I had to pay an extra £90 for the thinning on the second pair. They are both varifocal. The 'first' pair (the more…
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Refund advice
Hi, just after some advice if anyone with any experience may be able to help. In November 2015 I ordered 4 tyres from an online company called Oponeo. I received a tracking number for 2 of the tyres only. These tyres arrived after 5 days. 2 weeks after the order was placed I contacted Oponeo to see if they could give me a…
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Hotpoint dryer
I registered my dryer last year as it was one of the ones at fault of overheating. My date for repair was pushed back and pushed back and now over 3 months since the last date. I get an email offering me a choice of 2 dryers to click and collect from Curry's for either £19 or £49. It did say not available everywhere. I…
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Laptop broken after 18 months
I've had my laptop for about 18 months and a few days ago the screen hinge literally snapped off on one side so now the laptop doesn't close without me pushing down broken hinge side, otherwise the screen casing starts to tear apart. I bought it at PC world and when I phoned them up, they said their guarantee is only for a…
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Return postage
I bought a inflatable waterslide from Toyzworld 2 weeks ago £495 + £4.95 delivery charge. I have spoken to customer service who have agreed for me to return it for a full refund.As the kids go right over the wall at the bottom of the slide which is very dangerous, and they are also all scratches down their legs with going…
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Whats my rights
Hi I'm a newbie - I do hope some of you can offer me some advice with my situation. I purchased two pairs of shoes from Cruise Fashion Online - one pair was £210 and the other pair was £88 - I had a gift voucher for £202 and I topped up the rest with my credit card.. when they arrived the cheaper of the two was very poor…
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Hermes via parcel2go lost an insured item but refuse to pay compensation
Hi I sent an item internationally with parcel2go, via Hermes. It was insured for £300, which cost me around £15 extra, IIRC. The item was not new, but valuable, the value when bought new was well over double what it was insured for. Hermes lost the item and have no tracking information beyond collection. Parcel2go have…
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Item sold online not as described, where do I stand?
Hello everyone I hope this is the right place to post and hoping someone can help me. I purchased a swing and slide set for my children from Very however when it arrived and we were putting it together,we had received the wrong slide and some parts were missing. I contacted very who asked me to contact the supplier…
