Faulty Sony TV

lilacjc

Hi,
I purchased a Sony TV from Appliances Direct in April 2016 and paid by debit card. After 6 weeks it started turning itself on and off intermittently. I contacted Appliance Direct who referred me to Sony as they said their liability was only for the first 30 days.
The tv has since been taken by me 4 times for repair and I still have the same fault.
I now know my claim is with Appliances Direct as it is within 6 months of purchase. I have been told today by them that I need to return the tv to them at a cost of £40 for their technical team to look at.
I have said I want a refund and showed them the relevant sections from the Consumer Rights Act their reply was they are not interested in the law and it is of no relevance.
Any advice would be gratefully received as I do not know what else to do.

unholyangel

Is the £40 the return postage costs or the fee for their techies to look at it?

Are they saying they'll refund if inherently faulty or just that theres a charge full stop?

Fosterdog

What have Sony said is causing the fault? Have they seen the fault themselves and what parts if any have they changed if any?

lilacjc

The £40 is for postage they have not said if they are looking to repair or replace the tv.
The tv has been with a Sony repair centre 4 times and they have replaced the PCB board.

[Deleted User]

How much was the TV to buy? Sounds like a supermarket cheapie not worth all the effort...

neilmcl

Moneyineptitude wrote: »

How much was the TV to buy? Sounds like a supermarket cheapie not worth all the effort...

It's a 2 month old TV, of course it's worth the effort!

OP, write an LBA (letter before action) outlining that you are now demanding a full refund as previous attempts to repair your TV have failed, as is your right under the CRA, also remind them that they are obliged to cover all reasonable costs, which include the costs to return the TV to them.

foxtrotoscar_2

Moneyineptitude wrote: »

How much was the TV to buy? Sounds like a supermarket cheapie not worth all the effort...

Did you miss the fact that it is a Sony and only two months old?

lilacjc

The tv was £350 and had hardly any use as it has been either not working or with the repair centre longer than we have had it. Thank you for the help and advice I will send a letter to Appliances Direct and hopefully get a better resolution than the one offered at present.

naedanger

lilacjc wrote: »

The tv was £350 and had hardly any use as it has been either not working or with the repair centre longer than we have had it. Thank you for the help and advice I will send a letter to Appliances Direct and hopefully get a better resolution than the one offered at present.

It might be worth reading the following if you have any further trouble with Appliances Direct:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

lilacjc

I spent an hour on the phone last night asking for a chargeback from Barclays but was told my case did not meet their criteria.
Thank you for the suggestion though.

naedanger

lilacjc wrote: »

I spent an hour on the phone last night asking for a chargeback from Barclays but was told my case did not meet their criteria.
Thank you for the suggestion though.

If they did not explain what those criteria were in a manner that made sense to you then ask them for a copy of their complaint procedure in order that you can send them a formal written complaint.

They complain in writing that they have, without good reason, denied a reasonable and valid claim. Then keep complaining in line with their procedures until you are either satisfied with their response or the matter gets to the Financial Ombudsman Service.