'Very' parcel lost - information needed

superfy_me

Hi all!

I'm having a bit of an issue with Very at the moment.

I ordered a pair of trainers and requested that they be sent to my neighbour, as I knew that I wouldn't be in but needed them for the weekend.

You are not allowed to request the items to be left in a bin - you cannot submit an order with the words 'wheelie' 'bin' or 'dustbin' in the package location information.

I recieved an email on the day saying that my parcel had been delivered.

When I got home the next day, I had a card through the door saying that the parcel had been left in my blue bin - when I checked, the bin had been put out and subsequently emptied by the council.

I spoke to both neighbours and no attempt was made to leave the parcel with them, nor had I been informed that it had been left in a bin, etc, so that I could have made any arragements for my neighbours to take it out.

Basically, Very think I'm lying and I'm trying to either get a refund or actually have the goods I paid for delivered.

Could someone give me any advice on where I currently stand? I've not really had issues like this before so not sure.

Thank you!

Fosterdog

Give them a link to your local councils website so they can confirm that your blue bin collection day is the same day as the delivery was made, also if you put your neighbours address as delivery address inform them that they have not delivered it to the correct address.

Le_Kirk

superfy_me wrote: »

When I got home the next day, I had a card through the door saying that the parcel had been left in my blue bin - when I checked, the bin had been put out and subsequently emptied by the council.

Who put out the bin if you weren't there?

theonlywayisup

superfy_me wrote: »

Hi all!

I'm having a bit of an issue with Very at the moment.

I ordered a pair of trainers and requested that they be sent to my neighbour, as I knew that I wouldn't be in but needed them for the weekend.

You are not allowed to request the items to be left in a bin - you cannot submit an order with the words 'wheelie' 'bin' or 'dustbin' in the package location information.

I recieved an email on the day saying that my parcel had been delivered.

When I got home the next day, I had a card through the door saying that the parcel had been left in my blue bin - when I checked, the bin had been put out and subsequently emptied by the council.

I spoke to both neighbours and no attempt was made to leave the parcel with them, nor had I been informed that it had been left in a bin, etc, so that I could have made any arragements for my neighbours to take it out.

Basically, Very think I'm lying and I'm trying to either get a refund or actually have the goods I paid for delivered.

Could someone give me any advice on where I currently stand? I've not really had issues like this before so not sure.

Thank you!

As above, send them the info from the council website and scan a copy of the card left by the driver showing his note that it was left in the bin.

unholyangel

29Passing of risk

(1)A sales contract is to be treated as including the following provisions as terms.

(2)The goods remain at the trader’s risk until they come into the physical possession of—

(a)the consumer, or

(b)a person identified by the consumer to take possession of the goods.

The above is a provision both in the consumer rights act and also the consumer contract (information, cancellation & additional charges) regulations.

I'd point out to them that the card left by the courier proves they did not give the goods into the physical possession of you or anyone authorised by you, that the goods remain at their risk and they should not seek to transfer inappropriate risks to the consumer as per the unfair terms in consumer contract regulations.

Sometimes you need to be quite direct with very to get a result.