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House Of Fraser
Hi - this is my first post in the forum so sorry if it's in the wrong place - i bought a gilet online from House Of Fraser for £59.95 but when it arrived it had a lower price tag of £39.95 attached. They won't refund the difference. I feel disadvantaged as an online customer - if I'd bought it in the shop I would have paid…
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Sports Direct nightmare
Very recently, amongst a large order of sportswear I purchased 2 children's size 9-10 t-shirts online for my nieces. The Barbie tshirt was as I ordered but the My Little Pony one was not the one I ordered online. Different design, colour & fit. I returned by paid post and wrote on the exchange form the specific one I…
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Homebase sofa refund/replacement
Hi, First time posting. I ordered and paid £308 for three new sofas in the homebase sale at the end of April. Today I found out they are going to refund my money and cancel the order. They are selling identical sofas (same colour, style and dimension) online, though more expensive and different name. They are refusing to…
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TV showing repeated fault - Currys
Just a quick question (and hopefully quick resolution) on an issue with my TV. - Bought 30th August 2015 by CC - Paid £999 in full - LG 5 year warranty - TV first showed fault in January 2016 - Sent away 6th May as lines appearing on screen. Curry's contacted me to say they couldn't find a fault - I replied I had…
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Dress - First time in wash, colour has run. Return?
Purchased a black dress with light coloured flower pattern. I always wash new clothes before wearing. I washed on a hand wash (dress says 40) and the black has made all the flowers a grubby grey. It looks awful and nothing like the original pattern. Can I return it for a refund? Thanks
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Fitbit up2
Hi I bought a jawbone up2 on 15th April this year. I bought it from John Lewis and they have the 2 year warranty. Now it worked great at first but now I can't feel the vibration anymore I think this may not be working. I was late to work this week because of it. I rely on this type of thing to wake me up as I'm deaf I have…
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B&Q online order returns??
Sorry, not sure of most suitable forum for this. Before anyone starts up, it's not a complaint. I ordered something on their website. It wasn't in a colour i was too happy with but i needed it so bought it anyway. Then on a trip to homebase i saw the exact same thing, literally exact same thing, cheaper & in the colour i…
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Are virtual phone numbers used to scam?
Partner recently googled for local tv repairers and called a 'local' area number. Advised there was a £99 call out fee and any repairs would be deducted from the call out fee. Chap turns up to pick up tv only to find he is taking it down to London (we are in midlands). He had come from another job about 20 miles away so…
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Am I entitled to a refund?
A week ago I bought a pair of boots from Matalan. I wore them around the house and decided they were good enough so cut the price tag and the cord holding them together. Today I wore them out for the first time, around a shopping centre. After about an hour the front of the boot was rubbing so much I have red marks just…
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Sale of Goods Act, Tesco, Reasonable?
Is it reasonable for a 260 quid dishwasher to fail after 22 months used every couple of days? Tesco claim sale of goods act is nothing to do with them and there is a one year manufacturers warranty and then hard luck. Has anyone found a good route to make Tesco direct meet their obligations under the act?
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Small claims help needed please
Hi i made a claim against one of my window cleaning customers that had a outstanding bill over a long period of time. The amount was £21 (Was about the principle) I have just had a response from them and they have paid the £21 into my bank account, Should my £25 fee also be included? Thanks in advance
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Parking Charge Notice Help
Hi Guys i got a bit of a problem and hoped someone could give my their opinion Ill start at begining I was givin a letter from DRP (PCN) asking for £120 for parking in asda for longer than free time allowed . The allowed time is 3 hours max . I looked at the evidence which is two pictures , one is timed 13:38 other is…
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Bhs
I returned a wedding dress to BHS via courier last week and am waiting for the refund to be processed from the online purchase. Does anyone know where I stand now with BHS as it is? Am I likely to see the money ever again? thanks:(
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Company refusing to refund me
Hi all Apologies for lack of information, in a rush! Im not 100% sure, but I believe im entitled to a replacement/refund. But the company are refusing. I purchased a laptop from DELL in 2014 (While ago i know). It had a fault when it arrived, which was fixed. Then another fault appeared. Then another. Then another. Then a…
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Small Claims...two defendants, only one defence
Someone I know has got a small claims case ongoing. Named two defendants, but only one has acknowledged the case and submitted a defence. Can he apply for a summary judgement against the one who hasn't submitted an acknowledgement/defence [after the appropriate 14/28 days]??? If 'yes', is it for the full amount?? Does the…
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Deposits returned via "credit" for services?
Hi all, I'm looking for advice. I bought some tickets for a paint ball trip for a sizeable group of 70. I tried to book the date later on and they asked for a £700 deposit which I was shocked by but could understand. However, when I asked about this deposit, they said it wouldn't be returned to me but instead I would have…
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Questions returning faulty item
I purchased a single futon from an online store. The order was placed last week with an arranged delivery date of Thursday. The item failed to arrive and after a call to them Friday the said they would chase it up and delivery was made on the Saturday. It arrived damaged. So I called them Saturday and arranged for them to…
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hotpoint exchange offer
I have one of the faulty hotpoint tumble dryers and have just received an offer to have my tumble dryer exchanged at a cost of £19 if i take my old dryer to Currys and collect the replacement. Has anyone done this? Do i need to be aware of any pitfalls in this offer? Any help would be much appreciated.
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Section 75 claim or not on Sony tv.
Hi, In November 2015, I bought a Sony Android tv, from Richer Sounds, (chose Richer Sounds as they offer a 6 year warranty). The TV was purchased in full with credit card and bought in store. Since having the TV it seemed to have a fault, which would result in it being unresponsive to remote or button pressing on TV unit,…
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Rights under FairFX
Hi all, first post for me. Was just wondering what rights I have - basically we went into the airport lounge at Barcelona last Sunday. I paid on my FairFX travel card €75.50 for 3 of us. Once we got in there there was no food (only a handfull of crisps), it was oversubscribed so had very little seating and also there was a…
