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Consumer rights

Archives for November 2014

Product cancellation
I bought a Xbox one on Friday at GAME for the Black Friday deals. I spent 2 and a half hours trying to make it onto the payment screen and when I got on after all the freezing and tirelessly waiting. I had put the delivery address as the billing adress. I didn't see any sort of page for the billing address and I didn't…
Not happy with T&Cs provided after sale
Hi all, I bought a reconditioned washing machine in a store today and it wasn't mentioned to me that the pipes that should come with it would not be supplied until after I had paid. I wouldn't have paid for the machine if I knew I would have to go out and buy extra pipes etc. afterwards. Is this grounds for cancelling the…
Royal Mail theft insures bleak Christmss for grandchildren
I am posting this in the hope someone on here can give some advice or pull some levers. Last week I ordered over the net some gift vouchers from Toys-R-Us to the value of £80. They duly arrived last Thursday (27-11-14). On that same day I forward posted them together with a Christmas card to my grandchildren in North…
landlords new rules
I have been living in a marina for the last 12 months, and downsizing to a boat, I have been selling off my unwanted possessions on Gumtree, I got a letter from the owners saying I must leave in 7 days unless I stop " trading " from their premises. They refuse to discuss it any further. While I am leaving very soon anyway,…
Brighthouse quest
Hi, I have two agreements with them. one is for a hoover at £4.20 per wk according to their website but I'm paying £6 per wk how is this? I'm also paying for a ps4 at £10. I know they stopped taking in house insurance and said it was not needed anymore. why is this also.
Where Do I Stand? Gym Membership
I took out a gym membership in February 2014. I signed up online for my chosen gym and this was outsourced to Debit Finance Collections to set up. Due to a change in jobs and reduction in income I can't afford to maintain the £31 a month and sent a letter of cancellation (sadly not recorded) and cancelled the DD. Due to my…
Returned Tent - MIssing/Lost/Stolen
Apologies in advance for the length of this. 6 months ago we bought a new tent - huge investment for us as it cost approx £1000. After using it, we discovered it was faulty, and we liaised with the retailer and the manufacturer - the manufacturer was really helpful and agreed to replace the faulty parts. We had to return…
Black Friday. Bought goods sold out!
I bought 2 x perfumes on the internet from Tesco on Black Friday. Paid by credit card and received confirmation E-mail. Last night I had another E-mail apologising and saying goods sold out and they would credit my account in 3-5 days. How can they sell goods they don't have!! Can I demand to buy their non-Black Friday…
Parcel signed for & taken by someone else!
Please can I have some advice! I ordered 2 tablets through Living Social for Xmas prezzies. I paid them directly and then paid £9.99 for each tablets delivery to the retailer. The tablets have been sent via RM - I have just been to track them now and they have been signed for and delivered on 17th Nov. RM say they will…
Pay as you go balance refunds (GIFFGAFF)
I've had an account with giffgaff for about two years now, they have been great during that time but now I'm porting out to a better deal with my broadband supplier and GG sent me a text saying that they won't refund my balance! I put some money on top up for my holiday back in June so I had credit abroad and there's still…
Abandoned by Europcar & out 4000 pounds
Do you guys know of a good consumer advocate I can appeal to? In September we were back visiting England from the US, and used Europcar for our hire car. Enroute back to the airport on the last day, we suffered a flat. I don't blame them for that. It was 8:30am, our flight was at 15:00, so we had hours. Heathrow was about…
Panasonic TV faulty, been offered replacement/refund but not enough
Hi, I purchased a Panasonic TV in 2013 with an extended 5 year warranty directly from them. The TV was a Plasma model (important to remember that fact) The TV cost circa £1000 It failed over a month ago, Panasonics authorised repair centre(ARC) picked it up under warranty, repaired it and re-delivered it. Using it that…
Consumer rights if product brought as a business
Hi All, Hope you can assist me on this, in 2012 I purchased a macbook pro (but not apple care) I use the machine everyday as I am a designer, over the last 6 months I have had problems with the screen, a ghosting issue, dead pixels and some of the coating has come off. I have contacted the place I brought it from and a few…
How long for a head office reply?
Hi I wrote an email of complaint to a head office of a company of car parks where I am a season ticket holder. How long should I wait for a reply? It's been several days now and I haven't heard anything. I'm worried in case they pass it on to the manager whom I am complaining about as he is seriously aggressive! His…
microwave broke after 15 months
hi I know its a long shot but I brought a microwave for nearly £100 from argos 15 months ago and today it has stopped working do I have any come back it does not seem to have lasted very long thanks
What rights do I have over my phone number?
At the beginning of November someone used my mobile account details to fraudulently obtain a new phone by using an upgrade I was due. EE only became aware of this because my phone stopped working so I called them to find out what had happened. We have always been very careful with personal details so I was shocked,…
slandered customer
I left a justified bad review of a business, and they have written online a reply slandering me as a theif. I have spoken to the manager of the business who it is obvious wrote the reply, and he denies it. The post online is on a forum under an anonymous name.
Help with drafting letter
Long story short, bought a car 2 months ago with faulty central locking. Dealership have historically not returned my calls and have been deliberately difficult and intimidating. I involved the broker who organised the finance who was very helpful but every time he calls them they claim to have called and emailed me…
compensation for product recall time/petrol costs
I've just had a letter from my car manufacturer saying that my car has to be taken to one of their service centres for a short piece of work as there is a possible problem found. BUT the nearest place that they can do the work is 60 miles away and will take almost an hour and a half to get to (I live in the middle of…
Property Services Charges
When we purchased our house (2005) we were informed that a condition of purchase was to pay an annual charge to Kingston Property Services to maintain communal areas. As the charge was small we never thought anything about it and signed. Over the years we noticed the charge gradually increase but never actually saw any…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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