Help with drafting letter

custardcream

Long story short, bought a car 2 months ago with faulty central locking. Dealership have historically not returned my calls and have been deliberately difficult and intimidating. I involved the broker who organised the finance who was very helpful but every time he calls them they claim to have called and emailed me repeatedly (nonsense). They've now said they've given me every opportunity to have the issue rectified and they're no longer prepared to fix the problem. :mad: Broker is sympathetic but has given up and told me to write direct to the actual finance company to try to involve them, (I'd expect the same to happen as with the broker, claiming that they've called me etc), but in the meantime to send a letter recorded delivery to the dealership raising official complaint, quoting sales of goods act, asking them to rectify the issue.

The problem is (as I understand it), as long as they say they have offered to fix it they have covered their own backs. Unfortunately they are being so threatening in their demeanour - and blatantly lying about their attempts to contact me - I have no desire to take car back to them which is obviously their objective. I can prove by phone records that they haven't tried to call me as both home and mobile have caller ID. Do I have to take car back to them? They are also 30 miles away in the middle of nowhere and I'm the carer of my disabled son so it's not the case I can just pop in.

I want to take car to a couple of nearby garages and get quotes to rectify the issue then ask dealership to pay towards the cost of repairs of the one that is most reasonable. Where do I stand legally if they refuse? What would you say would be a fair percentage?

Any suggestions as to what to include in the letter? Really frustrated and upset and just want an end to it all now.

wealdroam

custardcream wrote: »

Do I have to take car back to them? They are also 30 miles away in the middle of nowhere and I'm the carer of my disabled son so it's not the case I can just pop in.

You need to give the seller the opportunity to rectify the problem.
Whilst it will sound harsh, all the points in your second sentence will need to be overcome by you.

custardcream wrote: »

I want to take car to a couple of nearby garages and get quotes to rectify the issue then ask dealership to pay towards the cost of repairs of the one that is most reasonable. Where do I stand legally if they refuse? What would you say would be a fair percentage?

Of course you can get quotes from other garages, but I cannot imagine the selling garage agreeing to pay towards someone else fixing your car now that apparently the relationship between you and the seller has broken down.

Unless you are prepared to pay for the repair yourself, you need to get back on good terms with the selling garage in order to stand any chance of getting you car fixed.