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Can Sony UK do this? How ethical is it?
Sony UK Cancelled my order without informing me, just kept quiet, how acceptable is that? Here is the story. I ordered a Sony 4k TV on sony UK website on 9/9/2014. When I was going through the payment, it offered me interest free payment over a year through Creation finances so I decided to go for it. The 'on line'…
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Problem with an eBuyer return
Hi guys, About 3 weeks ago I bought a monitor from eBuyer. A couple of weeks later the monitor developed a fault whereby the image has become distorted, text for example is very difficult to read. It also flickers occasionally after its been on for half an hour or so. I raised an RMA with eBuyer and had the monitor sent…
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Consumer Contracts Regulations
From 13 June 2014 the new Consumer Contracts Regulations (these replace the Distance Selling Regs) - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance... shopping online, by mail order, over the phone or through a TV shopping channel. Some things aren't included - DVDs,…
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Homebase v Argos, same item different price?
Feeling a bit cheated this afternoon, have just had a wardrobe delivered by an Argos delivery truck. I ordered a wardrobe from Homebase online last week and so was surprised it was delivered by Argos, anyway I now realise they are the same etc. Just checked and the exact same wardrobe is over £20 cheaper brought from Argos…
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£150 iPhone Cover Worn after 6 Months - EU Law?
Before my money saving days I bought my wife a £150 Miniot iPhone case, can't deny that they are cool! However we were shocked that it wore away rapidly with normal use and within 6 months she didn't want to use it anymore. I finally got round to complaining but was simply told that they only cover their cases for three…
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Reiss Returns Policy
Morning, Long story short (sort of), I bought my wedding suit from Reiss (£500) on the 23rd August. It's the most expensive item I have ever bought by far. The trousers needed altering but I chose to wait for a week or so as I hadn't bought my shoes yet. After doing so, I went into a different Reiss as it was closer to…
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John Lewis and Apple iPod
Hi My wife bought a £329 Apple iPod touch in John Lewis for the Christmas after last, 21 months ago. The 'home' button has now broken and the iPod is near-unusable. It has been treated very well and not subject to excessive use, so I do not consider this to be acceptable for such a high price item. I mistakenly took it…
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Can a company sell something twice?
Hi All I would like to ask a question (to all you legal experts) as I've looked on google for ages and can't find the answer. Can a company sell the same thing twice? It's not really a "thing" but rather it's a place on a course. I booked a weekend course with a company (1st aid) and paid the full amount of £80. I had to…
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Royal Mail Special Delivery -- delivered but has not been delivered
Can anyone please give me some advice.. My daughter bought a yearly bus pass for Uni online. The bus pass was posted to her uni address which she was staying at the time. When she looked to track the bus pass on Royal Mails system it said it had been delivered and signed for. So she immediately went round the neighbours…
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Consumer rights - Advice required.
My iphone 5 s was accidently put in a washing machine. It was quickly removed from the machine and fished out. The device had endured a fair degree of water damage. I turned the device off but the looking online for local iphone repair shops. I found one and took my phone to the shop. The repair shop said they had a 80…
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Rights when buying second hand item?
Yesterday my daughter purchased some secondhand toy cars off her local Facebook selling page that were advertised as being in good order with working sounds and lights. The seller also confirmed this in response to my daughters questions about the condition both in email messages and verbally before purchase. My daughter…
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Faulty goods return postage not refunded
Hi I bought a spare part for my vehicle from transit parts uk but it was faulty so I returned it for an exchange.I received the replacement part but this one had same problem so decided to have a refund They refunded me for the part but will not refund the postage I had to pay to send the faulty items back! They said they…
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first faulty now wrong goods
i ordered a an electrical item worth £300 online it arrived and didn't work, i sent it back and asked for a refund, a week later i received an email saying replacement been sent not what i wanted. i emailed saying i wanted a refund they apologized said i would have to refuse delivery. Today i received a parcel too small to…
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replacement vacuum now broke too
My vax vacuum broke so they sent a replacement, now this one has done the same and only lasted 7 months but they said I'm NOT entitled to a replacement as it was under the original guarantee for the first vacuum even though I guaranteed this separate.... surely each individual is guaranteed the two years and I should get a…
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Virgos Lounge nightmare - no refund
Hi all, Wondering what my next step should be. I bought a dress from the Virgos Lounge website, wasn't a great fit so returned the dress via recorded delivery. I received an email on the 3rd of September to say that the dress has been received and to "Please allow 10-14 working days for your refund to be processed." :mad:…
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LOVE Theatre
Hi all This is not so much a rant just hoping someone can advise if any advice can be given. My brother bought tickets from Love Theatre for himself and partner and payed £164, for her birthday, unfortunately her grandmother suddenly passed away and she was to distraught to go. So as not to waste the tickets my brother…
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Hospital Transfer
This is not really consumer rights but is the closest section I can see for my query. My wife had an a accident while on holiday and is currently immobile in a hospital in England. Is there a procedure to have her transferred to a hospital nearer home in Scotland? Any advice would be appreciated or point me to a more…
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Returning/exchanging a mattress
could anyone here tell me my rights in regard to returning or exchanging a mattress. I went into our local retailer on Thurs and tried a couple of mattresses and ordered a new divan with the mattress I choose. I received the delivery next day. After a couple of nights it's blatantly obvious the mattress is way to hard for…
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'Offer'prices
My local convenience store currently has boxed chocolates (new in, special 'winter Edn' on 'offer' reduced from £5 odd to £2.49. Bargain I thought and bought some to stash for Xmas gifts. I was nosing on the internet to see what other stores might sell them at as I haven't seen them elsewhere. I found a wholesales site,…
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Am I due compensation for defective bathroom tiles
Am I due compensation for defective bathroom tiles In March this year (2014) I had my old bathroom suite taken out and a brand new one fitted - including tiling the four walls from ceiling to floor. However, after approximately 3 weeks I noticed that the majority of the tiles had started to 'craze' on the glaze of the tile…
